I have had this scooter for 2 years and all it has given me are problems. As much as the scooter itself is well made, the biggest problem I see is that the battery is manufactured to stop working o... See more
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Very good product support. Good robust scooter but needs more power on hills. Excellent hill climbing ability claim is not true if you weigh 80kgs as I do ... 55kgs maybe. Pure have selected a ter... See more
perfect scooter BUT the rear wheel was flat . I did not return the product because of the complexity.I had the puncture repaired by; The Garage Scooter shop in Fuengirola..20€ Thanks
The build quality is excellent. The scooter is everything I expected from this superb UK company. Already recommended it to a friend who also brought one.
Company details
Written by the company
Pure Electric es un minorista especializado en movilidad eléctrica que cuenta con gamas de patinetes eléctricos y accesorios líderes en el mercado. Nos impulsa nuestro deseo de brindar un excelente servicio al cliente en la emergente industria de la movilidad eléctrica, ofreciendo soporte y asesoramiento de expertos cuando nuestros clientes lo necesitan.Queremos asegurarnos de servirle lo mejor que podamos mientras mejoramos continuamente nuestro servicio, por lo que su honesta revisión de Trustpilot es increíblemente valiosa para nosotros.
Contact info
New Farm Offices, BA6 9AB, Glastonbury, United Kingdom
- soporte@pureelectric.es
- pureelectric.es
3.7
Average
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Highly Expensive Maintenance
I have had this scooter for 2 years and all it has given me are problems. As much as the scooter itself is well made, the biggest problem I see is that the battery is manufactured to stop working on it’s 100th charge.
Not only is it a pain the ass to fix anything that breaks on one of these scooters but, it’s also very expensive. I see that in order to continue using my scooter, I have to pay 300€+ every year!? This is absolutely outrageous! I’m on the 83 charge of my second battery and it’s already stalling.
As soon as I get the scooter fixed, I will sell it and buy another brand as this one is awful. It’s sad, because the scooter itself is a dream to ride when it’s working well, but I’m done dishing out my money!
June 28, 2025
Unprompted review
Horrible.Con 13 meses se me estropeó la…
Horrible.Con 13 meses se me estropeó la batería.Imposible contactar ni conseguir otra.
March 23, 2024
Unprompted review
Very good customer service
November 17, 2023
Fantastic Scooter
October 9, 2023
They did not understand my question.
September 3, 2023
Reply from Pure Electric España
Thank you for your review
We have checked our messages and we only have one message where you ask us for the invoice, please contact us again and we will be happy to answer your questions.
PURE Electric Team
no Europe guarantee
we bought the Pure Scooter Kimoa on our vacation in Spain. We were told that we can also have this repaired in neighboring Belgium if a warranty claim is made. Now we have a guarantee case. pureelectric now wants, that we bring the scooter 2000 km from germany to spain...
A pity. Unfortunately unsatisfied. That's why it's better to buy a well-known, internationally represented scooter
August 22, 2023
Unprompted review
Reply from Pure Electric España
Thanks for you review,
We are sorry for your dissatisfaction, however I am afraid you misunderstood our employee, but in no case a warranty can be applied if you take the scooter to another country as we do not have a workshop in a country where we do not sell our scooter, moreover you bought a scooter that has a valid warranty in the country of origin.
Pure Electric Team
The build quality is excellent
The build quality is excellent. The scooter is everything I expected from this superb UK company. Already recommended it to a friend who also brought one.
August 15, 2023
Very efficient delivery!
July 27, 2023
perfect scooter
perfect scooter
BUT the rear wheel was flat . I did not return the product because of the complexity.I had the puncture repaired by; The Garage Scooter shop in Fuengirola..20€
Thanks
June 18, 2023
Perfect, but more range needed
Perfect, except for a range
It provides you with everything you need in a long-lasting, straightforward manner. I enjoy it and do not regret buying this scooter.
Two things to improve, however:
1. In real life, it carries me only for 20km. What I really need, is at least 30. 20km is fine, but it would be nice to have more so I don't have to plan my daily commute in order to fit this distance
2. Turn signals. Would be really good to have these
May 2, 2023
Hi my scooter arrived Friday the one…
Hi my scooter arrived Friday the one that was urgent for work I went to use it for first time yesterday to get to work and my back tire was completely punctured with not a bit air in it now I’m stuck if u can get me asap thanks
May 2, 2023
Reply from Pure Electric España
Thank you for your review Jack,
We understand that you will need to use it quickly, however, the scooter does not come ready to use, as detailed in the manual before use both tyres need to be installed at the correct pressure to avoid damage.
Please contact us at soporte@pureelectric.es so that we can assess your case.
The PURE Electric España team
Perfecto !!!
April 16, 2023
Super👌👌👌👌👌👌👌
April 18, 2023
Great product
Great product! It can go up slopes without loosing power, very good mileage. Overall good engineering and design.
April 16, 2023
Absolute nightmare!
Absolute nightmare!
Spent the last three days of our holiday staying at our holiday home waiting for a delivery that never happened.
Every excuse under the sun. Wrong address, no address.
All this despite the address being absolutely clear on the order, and despite me sending them copies of documents confirming our address, and two maps showing our address, and the exact location via the "what three words" app.
They still couldn't deliver the bloody scooters.
Eventually, the day before we left for home, we were told they were at a warehouse a 50km round trip away, and we could collect them!!!
At first I thought **** that, but I relented and went!
If they had printed out the address on the labels correctly that might have helped, instead of missing off half the street name.
Must have sent 20 emails during those three days, and despite being told"it will definitely be delivered today", no chance.
If it wasn't for the fact they were in "run out" pricing, and really cheap, I wouldn't have bothered.
Due to the lateness of the collection we haven't had a chance to even open the boxes yet.
Let's hope everything is OK when we get them back home.
Would have given one star, but I think the lady at pureelectric.es. was trying to help.
April 10, 2023
Reply from Pure Electric España
We are sorry for what happened, but sometimes our control over the transport company is limited, we try to make the carrier understand the situation. We are sorry again for not meeting your expectations, if you need any extra help, please do not hesitate to contact us.
PURE Electric Team
I have not received the things I…
I have not received the things I ordered but at check out I was told 1-2 days delivery
March 22, 2023
Reply from Pure Electric España
Thank you for your review,
Unfortunately as the website currently reflects our orders take 2 to 3 working days to be delivered, we would like you to adjust your review to the service which is detailed as follows.
The PURE Electric Spain team
fast delivery and everything is ok…
fast delivery and everything is ok ....both scooters work great
March 16, 2023
The scooter arrived with flat tires and…
The scooter arrived with flat tires and one defective tube, while the other tube had a loose valve core. I had to swap out the tube myself and get a new valve core to use the scooter. I emailed support and have only been asked (after 24 hours) to send a screen shot from the app to see how far I've gone. Nothing new since yesterday. Pretty lousy customer service to say the least. The scooter itself seems fine now that I've had to buy parts and fix it.
February 26, 2023
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