I have had this scooter for 2 years and all it has given me are problems. As much as the scooter itself is well made, the biggest problem I see is that the battery is manufactured to stop working o... See more
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Very good product support. Good robust scooter but needs more power on hills. Excellent hill climbing ability claim is not true if you weigh 80kgs as I do ... 55kgs maybe. Pure have selected a ter... See more
perfect scooter BUT the rear wheel was flat . I did not return the product because of the complexity.I had the puncture repaired by; The Garage Scooter shop in Fuengirola..20€ Thanks
The build quality is excellent. The scooter is everything I expected from this superb UK company. Already recommended it to a friend who also brought one.
Company details
Written by the company
Pure Electric es un minorista especializado en movilidad eléctrica que cuenta con gamas de patinetes eléctricos y accesorios líderes en el mercado. Nos impulsa nuestro deseo de brindar un excelente servicio al cliente en la emergente industria de la movilidad eléctrica, ofreciendo soporte y asesoramiento de expertos cuando nuestros clientes lo necesitan.Queremos asegurarnos de servirle lo mejor que podamos mientras mejoramos continuamente nuestro servicio, por lo que su honesta revisión de Trustpilot es increíblemente valiosa para nosotros.
Contact info
New Farm Offices, BA6 9AB, Glastonbury, United Kingdom
- soporte@pureelectric.es
- pureelectric.es
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
April 24, 2022
Very helpful staff and efficient in…
Very helpful staff and efficient in getting one of our scooters fixed. Minor scratches when returned but really appreciated the small gifts sent in lieu.
March 15, 2022
very kind service.
March 11, 2022
Fantastic product and really excellent…
Fantastic product and really excellent service. I would highly recommend both product and team
March 8, 2022
Almost perfect!
I really love the scooters I bought. They have really surpassed my expectations and they do offer value for money. With my two Kimoa Edition Scooter, I travel through my city with ease.
The only reason I am giving it 4 stars is because the handlebar wobbles which is only thing that I am not satisfied with. But overall it's amazing.
January 14, 2022
Unprompted review
The scooter is great quality and great…
The scooter is great quality and great fun! It was delivered super quick.
January 11, 2022
No returns
Bought the scooter, arrived without problem. Tried it, hated it, stuck with it because support wont take it back violating my EU rights to return.
January 8, 2022
Reply from Pure Electric España
Thank you for your review, and we are very sorry for the inconveniences caused and that you feel this way. Unfortunately we were unable to accept the return of the scooter, as it had already been ridden and did not meet our returns policy. However, please rest assured that our customer care team have offered you alternatives for the next best steps. For any further queries, please contact our customer care team on soporte@pureelectric.es
Very good service
Very good service. Clear explanation.
I was so enthusiastic that I ordered and bought 3 scooters 🛴 in the same time.
Thank you
January 2, 2022
Courteous and helpful team.
Courteous and helpful team.
Well organised pick-up as we were passing through Barcelona.
Very happy with the Scooters.
November 24, 2021
Very qualified service
October 9, 2021
Es como BMW
Changing from a previous scooter to this one is like changing from Citroen to bmw, very stable on a bumpy road, the footrest is very nice and wide, acceleration is very fast and comfortable, the minute you slow down, it turns the speed off smoothly, very nice product
October 4, 2021
Everything marvelous
September 18, 2021
Very professional and helpful team
Very professional and helpful team. Put the scooter together and gave us all the advice we needed
September 15, 2021
The delivery was awful kept on getting…
The delivery was awful kept on getting delayed one day after another by over aweek, but this was only down to fedex being awful, pures customer service was great and allowed me to pick up a scooter in store instead, they were nice friendly staff and even gave the option to build the escooter for me with no charge, great staff.
September 6, 2021
Unprompted review
The scooter is easy to use and feels…
The scooter is easy to use and feels durable. The speed settings are very nice and really like the lights. I purchased two and have not owned them long enough to say how durable they are. The one thing I don't like, the app is not very accurate as far as KM left before battery drains and you definitely dont get 50KM on a battery charge.
September 1, 2021
Very good
Very good, open advice. The two Juan's were very helpful, with excellent service, so far. And the scooter is working perfectly.
August 24, 2021
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