A well made product. Quiet, simple to operate. This is our second unit. Original unit was installed in 2007. Would recommend using a professional furnace contractor to install the inlet and outlet d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PureFilters was only one of few companies that carried filters that fit our airvac. Price was competitive. They kept me informed and up to date once my order was placed. My package arrived before the... See more
Company replied
I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, so... See more
An even exchange of damaged filters was done without an issue. Good variety at different price points. Have purchased multiple filter sets from them for 10 years c 3 furnaces. They are my go to... See more
Company details
- #1 of 1 best companies in Air Filter Supplier
- #1 of 1 best companies in Furnace Parts Supplier
- #1 of 1 best companies in Water Filter Supplier
Information provided by various external sources
PureFilters (www.PureFilters.ca) is the #1 online air filter company in Canada. Our mission is to make indoor air quality as accessible as possible to Canadians. We do this be carrying a large variety of sizes, trusted brands at wholesale prices and express delivery to your door. We have over 500 5-star reviews from our customers, so find out why Canadians love us today!
Contact info
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
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This company’s customer service is second to none!
This company’s customer service is second to none! Support Canadian, support small businesses. I trust them with all my filter needs. Special shout out to Donna!
January 29, 2026
Unprompted review
Reply from PureFilters
Wow, thank you, Macy! We really appreciate the support and the kind words about our customer service. It means a lot to us that you trust us with all your filter needs. Appreciate the special shout-out!
PureFilters was one of the few places…
PureFilters was one of the few places where i could find the right filter for my AirVac, and the pricing was fair. The updates after ordering were clear, and the delivery earlier than expected. Overall, very smooth experience and great customer support
January 21, 2026
Unprompted review
Reply from PureFilters
Thanks so much, Khaleb! We’re really glad you were able to find the right filter for your AirVac and that everything from pricing to delivery went smoothly. Appreciate you taking the time to share this and for choosing PureFilters.
Slow Shipping
Slow shipping. I missed the pre Christmas 10% bonus by one day and when I asked if I could still get a bonus,I did not get a reply.
December 4, 2025
Website was easy to use and the furnace…
Website was easy to use and the furnace filters we ordered came quickly and were exactly what we needed.
December 6, 2025
Reply from PureFilters
Thanks, Ron! Great to hear the website was easy to use and that the filters arrived quickly and were exactly what you needed. We really appreciate you taking the time to share your experience.
Quick and easy ordering
Quick and easy ordering. And fast delivery. This was my first purchase with Pure Filters and had a great experience.
December 5, 2025
Reply from PureFilters
Thanks so much, Michael! We’re really glad your first experience with PureFilters was smooth and that your order arrived quickly. If you ever need help finding the right filter next time, just reach out — we’re always happy to help.
This is not a legitimate business
This is not a legitimate business. Do not give them your money! I placed an order weeks ago and nothing ever got shipped. Asked for refund and am still waiting. They charge your card instantly and start spamming you every day with promo emails. Now I have to file complaint with VISA and probably wait months to get refund. AVOID this company! It's a scam!
December 9, 2025
Unprompted review
Good prices and Quick Shipping
Good prices and wide selection of products. Everything shipped quickly and there were no hassles or delays. Glad to support a Canadian company
November 26, 2025
Reply from PureFilters
Thanks, Dan! We really appreciate you taking the time to share this. Great to hear you found the prices fair, the selection strong, and the shipping quick. Thanks as well for supporting a Canadian company — it means a lot to us.
Everything from ordering to receiving…
Everything from ordering to receiving product ran smooth.
November 14, 2025
Reply from PureFilters
Thanks so much for the review. We’re really happy to hear everything went smoothly from checkout to delivery. If you ever need help finding a specific filter or have any questions about your system, we’re always here to help.
Reply from PureFilters
Thanks, Karen — really appreciate the review. Glad the ordering process was smooth and delivery was on time.
Product was delivered quickly and…
Product was delivered quickly and intact. No issues whatsoever.
November 7, 2025
Reply from PureFilters
Thanks for the feedback, Matt! Happy to hear everything arrived quickly and in great shape. We appreciate you choosing us.
I was impressed with how fast they were…
I was impressed with how fast they were delivered and right to my door. You are the only place I can get the size I need for my one furnace the price is great.
November 16, 2025
Reply from PureFilters
Thanks so much for the kind words, Connie — we really appreciate you taking the time to share this. Glad we could help you find the right size and get it to you quickly.
Reply from PureFilters
Thanks for the great feedback! We’re happy to hear everything went smoothly and met your expectations. Appreciate you taking the time to leave a review.
the Product selection is excellent
the Product selection is excellent and orders are processed and delivered quickly. I also really appreciate the reminder messages for making a replacement order for my furnace filters.
November 8, 2025
Reply from PureFilters
Thank you very much for the kind review — we really appreciate it. Glad to hear the reminders were helpful and that everything arrived quickly. Thanks for choosing PureFilters.
The first time I dealt with PureFilters…
The first time I dealt with PureFilters was during the CoVid period. I purchased 3 furnace filters, 3 fridge filters and a filter upgrade kit. I received the fridge filters within a week and a bit and I waited close to 4 weeks for the furnace filter and they still did not arrive. When I contacted PureFilters by email, I got a scripted reply, every time, very frustrating. everything did arrive eventually. I understood shipping issues and product shortages during this time and I was patient. I did not like the scripted reply as it did not answer my questions.
HOWEVER, this time when I inquired about delivery of the remained of my purchase, Donna got back to me quickly. Her reply was honest and genuine and human. She looked into it and in a few days the remainder of my purchase was delivered. Thank you Donna.
This is the way Costumer Service should be. Thank you.
November 11, 2025
Unprompted review
Reply from PureFilters
Hi Casey - thank you for taking the time to share this detailed feedback. We really appreciate your patience during that period and your honesty about the experience. I’m glad I was able to step in, look into it properly, and get things resolved for you. Thanks again for sticking with us.
Satisfied Cur
Order to delivery was seamless. Company willing to answer any product questions. Would recommend them and use them again.
October 7, 2025
Reply from PureFilters
S.M. - — thank you for the feedback, much appreciated!
PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.
Very response to an isue.
October 6, 2025
Reply from PureFilters
Enoch — thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Speedy delivery
Speedy delivery. Lots of options for what you need. Helped breakdown which filter is best for us.
October 7, 2025
Reply from PureFilters
Joselyn — really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Great prices and good quality filters
Great prices and good quality filters! Also Canadian :)
September 8, 2025
Reply from PureFilters
Jaz — thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Still waiting for my filters its been 3…
Still waiting for my filters its been 3 weeks
September 3, 2025
I was made aware of the shipping delay
I was made aware of the shipping delay. Order received.
September 3, 2025
Reply from PureFilters
Dan — really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
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