I submitted my ticket and got a response within 2 minutes! I was then called shortly after and the issue was resolved there and then, so the entire period between submitting the ticket, fixing the iss... See more
Company replied
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See what reviewers are saying
We are receiving regular IT support from Pure IT and they respond professionally and rapidly to IT challenges that we are experiencing in our Consultancy company. We are receiving help on helping with... See more
Company replied
Varum, is always so helpful, and easy to maneuver around my laptop when needed.
Company replied
A problem occurred with Word and a message box that would not disappear. My initial call to PureIT's Helpdesk was handled in a friendly and efficient way by Varun, and the subsequent call from the IT... See more
Company replied
Company details
Written by the company
Pure IT provide a comprehensive IT support service to business clients throughout Hampshire and Dorset.
Contact info
Unit 16 Monks Brook Industrial Estate, Chandlers Ford, SO53 4RA, Eastleigh, United Kingdom
- 02380 000500
- contactus@pureitgroup.co.uk
- pureitgroup.co.uk
4.8
Excellent
51 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tom was very helpful and quick to sort…
Tom was very helpful and quick to sort out my blurry screen issue.
April 17, 2023
Unprompted review
Brilliant
Pure IT have dealt with our IT needs for many years now and I have always found them very helpful and extremely efficient.
April 6, 2023
Unprompted review
I had an ongoing problem but received…
I had an ongoing problem but received excellent ongoing support to a resolution.
March 21, 2023
Unprompted review
Reply from Pure IT Group
Hi Ian,
I am glad we were able to assist you! Happy to help as always.
-
Jade
Digital Marketing Executive
Fast and expert response.
March 7, 2023
Unprompted review
Reply from Pure IT Group
Hi,
Thank you for your kind review, I am glad we were able to assist you! Happy to help as always.
-
Jade
Digital Marketing Executive
Quick & Efficient
Everything always carried out quickly and efficiently carried out.
March 2, 2023
Unprompted review
Reply from Pure IT Group
Hi Tracey,
Thank you for your lovely review! I will pass your comments back to the team.
Jade Macklin
-Digital Marketing Executive
Reply from Pure IT Group
Hi Callom,
Thank you for your kind words, I am glad we were able to assist you! Happy to help as always.
-
Jade
Digital Marketing Executive
I broke it,he fixed it :-)
December 28, 2022
Unprompted review
Reply from Pure IT Group
Hi Mr Scott,
Thank you for your great review! I will pass your comments back to the team. Hope you had a lovely Christmas!
Jade Macklin
-Digital Marketing Executive
Problem solving
Varun is always positive & very helpful to resolve all our IT issues.
November 29, 2022
Unprompted review
Reply from Pure IT Group
Thank you Matt for your lovely review! I will make sure your comments are passed on to Varun :)
‐ Jade Macklin
Digital Marketing Executive
Pure IT are wonderful
Pure IT are wonderful! Varun is so knowledgeable and helpful, as are all of the team.
November 28, 2022
Unprompted review
Reply from Pure IT Group
Thank you Suzanne for your fantastic review! I will make sure your feedback is passed on to the team :)
‐Jade Macklin
Digital Marketing Executive
Efficient and knowledgeable.
Always polite, efficient, knowledgeable and happy to assist regardless of how small or big the problem. Thank you.
November 9, 2022
Unprompted review
Reply from Pure IT Group
Hi Dee,
Thank you for your lovely review! I will pass your comments back to the team.
Jade Macklin
-Digital Marketing Executive
Absolutely brilliant
Responded within minutes. Really polite and helpful staff. Problem solved within half an hour. Absolutely brilliant.
October 25, 2022
Unprompted review
Reply from Pure IT Group
Hi Dave,
Thank you for your great review, we really appreciate it! Glad we were able to assist, and I will pass your lovely comments back to our team.
- Jade
Digital Marketing Executive
Bitlocker code
Varum, is always so helpful, and easy to maneuver around my laptop when needed.
September 9, 2022
Unprompted review
Reply from Pure IT Group
Hi Marion,
Thank you for the lovely review, we are so glad we were able to help you so efficiently! I will make sure this is passed over to Varun!
-
Jade
Digital Marketing Executive
As always very helpful and sorted the…
As always very helpful and sorted the software problem on my laptop promptly. Thanks
April 14, 2022
Unprompted review
Reply from Pure IT Group
Hi Karen,
Glad we were able to get the problem sorted for you! Happy to help as always.
-
Varun
Helpdesk Supervisor
Jon was quick to respond to my enquiry
Jon was quick to respond to my enquiry. Then sorted my issue within a couple of minutes.
March 31, 2022
Unprompted review
Reply from Pure IT Group
Hi Tommy,
Glad we were able to get things sorted for quickly, I will make sure this is passed over to Jon!
-Varun
Helpdesk Supervisor
Excellent IT Support Service
We are receiving regular IT support from Pure IT and they respond professionally and rapidly to IT challenges that we are experiencing in our Consultancy company. We are receiving help on helping with doubtful emails (Virus) and one hacker attack recently. They maintain our small company server, routers etc. We are very happy with their service.
March 22, 2022
Unprompted review
Reply from Pure IT Group
Thank you so much for your fantastic review. I will make sure I pass your comments on to the team.
Kind regards
Lynn
Telecoms Manager
Outstanding support every time
February 14, 2022
Unprompted review
Reply from Pure IT Group
Hi,
Thank you for the fantastic review. Glad we could help!
-Varun
Helpdesk Supervisor
Instant Resolution
I submitted my ticket and got a response within 2 minutes! I was then called shortly after and the issue was resolved there and then, so the entire period between submitting the ticket, fixing the issue and writing this review was less than 15 minutes. Couldn't ask for better, good job guys.
February 3, 2022
Unprompted review
Reply from Pure IT Group
Hi Dylan,
Glad we were able to get to you in such a quick manner and sort your issue out! I'll let the guys know the kind words.
-Varun
Helpdesk Supervisor
IT support
We have been using their services for over 15 years and are very happy.
February 3, 2022
Unprompted review
Reply from Pure IT Group
Hi Kate,
Happy to be of service to you for so many years, let's hope for many more years to come!
-Varun
Helpdesk Supervisor
Varun fixed my issue quickly and was…
Varun fixed my issue quickly and was professional and friendly as always
February 1, 2022
Unprompted review
Reply from Pure IT Group
Hi Donna,
Thank you for your kind review, I will be sure to let Varun know how happy you are with the service that you received.
Kind regards
Lynn
Telecoms Manager
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