I arranged a mortgage with Shawbrook Bank, Pure Law acted for them but charged me a good deal of money. PL failed to register the property in my name and when I complained, refused to deal with me on... See more
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Lots of people were told they had great cases for various types of losses such as cavity wall, interest only mortgages and data breaches, on a "no win no fee basis". These clients foolishly signed u... See more
Data breach by EasyJet and PureLegal got in touch to let me know that I'd be able to make a claim for my personal identity violation. Process so far has been pleasant - easy both to get hold of for... See more
Company replied
Really lovely and informative Helpful and actually cheered me up after a awful day working at hospital and receiving some bad news Friendly staff! :) Like the Facebook messenger Also the onlin... See more
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Company details
Information provided by various external sources
PURE Legal Limited is one of our ABS Law Firms within PURE Business Group. Within our law firms we employ almost 200 staff, including Administrators, Legal Executives, Fee Earners and Solicitors. Their role is to handle each individual customer’s case to conclusion, as efficiently as possible and to instigate and conclude court proceedings as necessary. Each member of staff is experienced within the sector and case types they handle, to the highest standards, to ensure our clients receive the best possible service.
Contact info
8 Princess Parade, L3 1DL, Liverpool, United Kingdom
- 0151 347 0373
- info@purelegallimiited.co.uk
- purelegallimited.co.uk
3.0
Average
493 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pure legal were amazing
Pure legal were amazing. I was left lost and confused after suffering a data breach. From the first consultation to the success of my case they were superb. They explained everything clearly and did not mind how many questions I asked. I have a friend who is studying law at university and was very impressed by the quality of their work. They were very on the ball; they spotted tricks used by the opposition to make the case more difficult to sort and stopped it. They would not stand for time wasting from the opposition and got me a result I was very happy with. I did email them to say thank you after and so was delighted to offer a review. Ask them for help; they’re good!
September 27, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Elizabeth Payne,
Thank you very much for leaving such a detailed, and fantastic review for us here at Pure Legal.
We really appreciate the comments and the feedback from you and your friend who is currently studying law. We do find that we have to be quite agile with our approach to cases, as sometimes, the offending company do not always recognize the impact that they can have on our clients.
We are so happy that we could act on your behalf to a positive outcome. Please do not hesitate in contacting us in the future for our services or help. Thank you for your business and all the very best for the future.
Kind Regards
Pure Legal Client Care Team
Done quickly via email and regular…
Done quickly via email and regular updates by phone
September 27, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Eve Corbett,
Thank you very much for leaving a fantastic review for us here at Pure Legal. We just love to read your comments.
We really appreciate the feedback around the contact channels that you used. We also use Whatsapp and SMS to try and make things easier for our clients.
Please do not hesitate in contacting us in the future for our services or help. Thank you for your business and all the very best for the future.
Kind Regards
Pure Legal Client Care Team
5 star service I would highly recommend…
5 star service I would highly recommend I made 1phone call and they did the rest and kept me in the link from start to finish
September 27, 2021
Unprompted review
Reply from Pure Legal Limited
Dear John Budge,
Thank you very much for leaving a fantastic review for us here at Pure Legal. We just love to read your comments.
We really appreciate the kind comments, these have been shared with our Operational teams, we do recognize our teams/individuals for carrying out such great work.
Please do not hesitate in contacting us in the future for our services or help. Thank you for your business and all the very best for the future.
Kind Regards
Pure Legal Client Care Team
greedy fees 70%
Pure Legal took my case on in 2019 a very serious Data Breach with a general Hospital, however after agreeing a 25% commission from the onset i received a phone call today saying they will now be taking 70% for there fees and commission, I am distraught at this please if you go with this company, be clear on there greedy ness. the damage that the Data breach has caused is huge even attempting suicide and loosing my job, which is why i decided to take the NHS Trust to court but Pure legal wont go to court
September 24, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Fezile,
Thank you for taking the time to leave a Trust Pilot review for us here at Pure Legal.
We are very sorry to read your comments and can assure you that our operating model does not support this. We have been working with our Operations team over your case and they will be attempting to contact you to create clarity on your case. We will continue to monitor your case at the Client Care team also and are absolutely here to help where we can.
If you need further support, then you can contact us at the client care team on email at Customercare@PureLegalLimited.co.uk.
We thank you again for reaching out to us.
Kind Regards
Pure Legal Client Care Team
Continuous Delays and Poor Communication by Pure Legal
I signed up with Pure Legal on the basis they would reclaim my mortgage overcharged interest. In 15 months, all they have done is obtain my mortgage file, (Which I could have done much more quickly)
yet they have drawn down a substantial part of my claim cover. They finally received the file in April, but, as of two weeks ago hadn't even bothered to allocate a claims-handler. Pathetic ! There's no response to e-mail or telephone requests for details of progress, presumably because there hasn't been any. After many phone calls, I did manage to ascertain they are waiting for a test-case, but they would not tell me when, or by whom, the case would be listed, if ever. Very secretive about the lack of progress. I have spoken to the Law Society, who could only confirm Pure Legal are still able to accept new business, despite what appears to be a huge backlog. It seems I am now going to have to involve the Ombudsman. I have already contacted their financial backers, Novitas Loans, because of my concern at the rate the money allocated has been drawn down. I've given them one star out of five, but really, that was way over-generous. Appalling is a better description.
Here's an example of my e-mail in Feb to their Complaints Dept "Really dis-appointed with the constant delays in this case. I can see from the many adverse reviews that this situation seems to be the norm with yourselves. What are you doing in order to improve your service, please, as you have had my paperwork for a very long time indeed ?
"If I do not receive a timetable for actively moving forward within a week I will have to ask the Law Society to look into this, given the problems other claimants
are clearly facing. I realize you had to re-negotiate the claims insurance, but you could at least have progressed the case to the point of submitting a claim in the meantime".
I'm still waiting...................................
UPDATE19 NOV 2021 - PURELEGAL GO INTO ADMINISTRATION - HOW VERY PREDICTABLE !
September 22, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Graham Funnell,
Thank you for taking the time to leave a Trust Pilot review for us here at Pure Legal.
We are very sorry to read your comments and can assure you that we take reviews like yours very seriously. We have been working with our complaints team who are now managing this for you. We will continue to monitor your case at the Client Care team also.
As this is now with complaints, you will have their contact details. If you need further support, then you can contact us at the client care team on email at Customercare@PureLegalLimited.co.uk.
We thank you again for reaching out to us.
Kind Regards
Pure Legal Client Care Team
Simply excellent
I dealt with Mohammed Ubaid at the Liverpool branch
He has simply been brilliant, regular and relevant contact, updates as needed, calling me back when requested and dealing with my case in a prompt, efficient and in a highly satisfactory manner
Cannot recommend Pure legal enough based on my experience
September 21, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Edward Trickett,
Thank you very much for leaving a fantastic review for us here at Pure Legal. We just love to read your comments.
We really appreciate the kind comments for Mohammed, these have been shared with him and our Operational teams, we will certainly recognize him for his fantastic efforts.
Please do not hesitate in contacting us in the future for our services or help. Thank you for your business and all the very best for the future.
Kind Regards
Pure Legal Client Care Team
Been trying to contact pure legal…
Been trying to contact pure legal solicitor for ages now spoke to pure legal they can’t even get me through to them case been going on 4 years what a waste of time looks like they have used all the legal money allocated to my a account and not gone any further not happy
September 17, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Gary Hemingway,
Thank you for taking the time to leave a review for us here at Pure Legal, and also for submitting your case reference number to us.
We are very sorry to read your comments and can assure you that we take reviews like yours very seriously. We have been made aware by our Operational teams that they have been attempting to contact you in order to address your concerns. Please can you review and come back to us at your earliest convenience. We do however need to make sure that you have the correct contact information so that when you want to contact us, you can seamlessly.
You can contact the client care team on email at Customercare@PureLegalLimited.co.uk. Or if you are ever struggling to speak to us with the designated phone number you have, you can always call our switchboard on 0151 3470470.
We thank you again for reaching out to us
Kind Regards
Pure Legal Client Care Team
Been trying to get some answers from…
Been trying to get some answers from there for over a year and e-mailed phoned and had no joy regarding claim for overpaid interest, courtesy would be nice to have the decency to at least answer me and say it's been a total waste of time but no......
21/09/21 Update
funny enough Yes now have had contact and email has to take trust pilot to get it done at least i have a direct contact name now after over a year
Hopefully they can fulfill their promises !
September 15, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Mark Woodfine,
Thank you for taking the time to leave a review for us here at Pure Legal, and also for submitting your case reference number to us.
We are very sorry to read your comments and can assure you that we take reviews like yours very seriously. We have been made aware by the Operational teams that contact has been established with you, in order to address your concerns. We do however need to make sure that you have the correct contact information so that when you want to contact us, you can seamlessly.
Please also be aware that you can contact the client care team on email at Customercare@PureLegalLimited.co.uk. Or if you are ever struggling to speak to us with the designated phone number you have, you can always call our switchboard on 0151 3470470.
We thank you again for reaching out to us
Kind Regards
Pure Legal Client Care Team
Update 21.09.2021
Dear Mark Woodfine,
Thank you for updating your review and acknowledging our contact. We do appreciate this.
In terms of Trust Pilot, we really do see this as a tool, for both our clients and ourselves. We have managed to complete many great tasks using TP, from changing internal processes to helping clients who had old, incorrect contact details (this is another project!). We certainly do not claim to be perfect, however we do want to use all available resources to get better at everything we do.
We are genuinely thankful to you for taking the time to put your comments on here. Now we will pick up the rest.
Kind Regards
Pure Legal Client Care Team
Prompt response to e-mails
Prompt response to e-mails, easy and friendly to talk to by phone. Claim failed but not for want of trying by Purple. Would happily use them again if the need arose.
September 14, 2021
Unprompted review
Best service yet!
Very helpful, kind, nice and always there to help me when I needed help with the situation very professional I dont know where if be without the help from pure legal!
September 13, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Miss Holly
Thank you very much for leaving a fantastic review for us here at Pure Legal.
We really appreciate the kind comments, these have been shared with the Operational teams who love to see this. Your comments really do resonate with us, and the intense focus we place on our client engagement.
Please do not hesitate in contacting us for our services or help. Thank you for your business and all the very best for the future.
Kind Regards
Pure Legal Client Care Team
I went with pure legal in 2018
I went with pure legal in 2018, spoke to a lady last year answered loads more questions, she said it was now going to court not heard anything. 3yrs is a long time. Ive give up hope.
September 13, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Wendy,
Thank you for taking the time to leave a review for us here at Pure Legal, and also for submitting your case reference number to us.
We are very sorry to read your comments and can assure you that we are looking into this with our Operational teams. We will be in touch very soon with an update, in the meantime, please be aware that you can also contact us on Customercare@PureLegalLimited.co.uk.
We thank you again for reaching out to us, and look forward to speaking with you.
Kind Regards
Pure Legal Client Care Team
really pleased
really pleased with the service I've received so far, very helpful and informative team of people who keep in regular contact.
September 7, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Jenni,
Thank you very much for leaving a fantastic review for us here at Pure Legal.
We really appreciate the kind comments, these have been shared with the Operational teams who love to see this.
Please do not hesitate in contacting us for our services or help. Thank you for your business and all the very best for the future.
Kind Regards
Pure Legal Client Care Team
Shake down merchants.
Shake down merchants.
This company is the worst example of no win no fee. They will take any job, whether there really is a claim and attempt to shakedown companies for money.
Offering little to no support to their actual clients this is all about churn.
AVOID and go with a reputable firm if you have an actual claim.
Completely unethical company who report all their negative feed for Trustpilot to remove. You can see they've removed over 40 reviews in the last 12 months using the 'See a detailed overview' on the right.
September 6, 2021
Reply from Pure Legal Limited
Dear Matthew,
Thank you for taking the time to leave a Trust Pilot review for us here at Pure Legal.
We have requested further information from you in order to support you with your claim. We would really appreciate the opportunity to support in the best way we can.
In terms of our reviews, we utilise the Trust Pilot guidelines and only remove a review when it is not based on a genuine experience. However, you will be able to see we have many reviews that are both positive and constructive. These have all been verified and show on our page. It is very important for us to show transparency on our Trust Pilot page.
We hope to hear from you soon.
Kind Regards
Pure Legal Client Care Team
No updates
Updated 8th September 2021. Since my initial review I have been contacted and things are progressing. I have changed the one star rating to 4 stars. Thank you.
Prev review: I had been talking with Nicholas Robinson who leads the team. What really annoys me is that I pocketed £25 out of my own pocket to get the terms and conditions from my mortgage provider.
I even offered a solution and not heard anything for months. I wish I never signed up with them as I wanted to cancel my agreement with them and unable to do so as they don’t respond.
Why don’t they let us know what is going on, even if nothing has happened. A quick quarterly feedback update is all that is needed. Trusted Mortgage Claims referred them and can’t do anything so please avoid them as well.
What is really annoying is they keep putting sponsored posts on Facebook seeking new clients. This is a total waste of time if they can’t help and deal with the existing clients.
I am going to report both Pure Legal and Trusted Mortgage Claims to the ombudsman as well as this is utterly unprofessional.
September 2, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Anthony Gopaul,
Thank you for taking the time to leave a review for us here at Pure Legal, this truly gives us an opportunity to try and put things right for you. We are sorry to hear that your experience is not at the level that we expect.
Your comments were shared with our Operational teams where a review was completed, and we at the Client Care Team have been advised contact has been established with you.
If you would like to contact us, you can email us at Customercare@PureLegalLimited.co.uk where we will be able to assist you further if necessary.
Kind Regards
Pure Legal Client Care Team
Update - 10.09.21
Dear Anthony Gopaul,
Thank you very much for updating your review, and for increasing your rating to 4 stars. We do not always get things right, however the fact that you have used Trust Pilot in the first place has given us the opportunity to put things right.
We are here to support you throughout your journey with us. Please remember that you can email us at Customercare@PureLegalLimited.co.uk if you need any support.
Kind Regards
Pure Legal Client Care Team
My mortgage case has been passed onto…
My mortgage case has been passed onto a third person and second office in the last few months. No communication and no progress has been made. This is absolutely unacceptable and quite frankly the most unprofessional professionals I have had to liaise with. I wrote a review some months ago and spoke of what I thought was a turning point in the management of my case which is now almost 2 years old and nowhere near being resolved.
How long is this going to go on? I’m clearly going to have to take this to the ombudsman because I am concerned that the poor management of my claim will effect the end result.
September 2, 2021
Unprompted review
I put in a claim via trusted mortgages.
I put in a claim via trusted mortgages.
Firstly trusted mortgages werent the best of companies to get info from, they then informed me there was a case and it has been passed to Pure legal... and despite several emails I have had zero response from pure legal in almost 8 months.
Total waste of time
August 25, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Andy Snape,
Thank you for taking the time to leave a trust pilot review for us. We are sorry to hear that your experience is not at the level that we expect.
We really do want to drive down any lack of contact, so please send your attempted emails over to customercare@purelegallimited.co.uk, we manage this mailbox and will certainly investigate why you have not received a response.
Your comments were also shared with our Operational teams where a review has been completed, and they have been attempting to contact you.
If you would like to contact us, you can call us on 0151 4436814 and we will get you through to your case handler. Alternatively, you can email us at Customercare@PureLegalLimited.co.uk.
Kind Regards
Pure Legal Client Care Team
Amazing customer service staff
August 14, 2021
Unprompted review
Absolute joke of a legal company
Absolute joke of a legal company
I have had pure legal involved since 2018, there has barely been any progress until we started making contact for updates. Pure legal provide poor services, I have complained about the length of time they are taking to deal with our cavity wall insulation claim. Since June 2021, I keep being told a surveyor will contact me for an appointment to inspect our property, till date no one has made contact. Everytime I chase this up, they state I need to wait an additional 2 weeks to hear from the surveyor. This has been going on since june 2021. This is the third expert report now needed due to pure legal delaying things.
Pure legal are causing my family extreme stress, updates are not provided. I have to chase them up every single time. I now have had no reponse to my emails or phone calls.
Complaint has been submitted to the Legal Ombudsman and I will also be reporting to the SRA with regards to this company's poor case handling and seriously concerning and varying responses. Each case handler has given different responses and we are still at square one not moving forward with this claim which we are tied into, I was told in December 2020 that the matter would only take a couple of months as all paperwork was completed (witness statements). We are now into August 2021 and no further progress has been made despite being told our case would be prioritised.
We cannot pull put of the claim which is stopping us from renovating to get rid of the damp. This is causing serious health implications upon my health and my family members health physically, mentally, emotionally and financially due to the constant heating on/dehumidifier use which has resulted in significant increases in our bill's. No matter how many times I explain all this to Purelegal, it is falling on deaf ears and we are going round in circles. Our quality of life has totally been ruined and pure legal have contributed to our stress levels and worsening health. Horrendous company playing with peoples lives.
I would urge all involved and sadly tied in with this company to report to the Legal Ombudsman and SRA so that a thorough investigation is undertaken regarding how this company is running and dealing with matters.
Edit, UPDATE 1.9.2021: you state below that you want to help me however I still have no progress since making my official complaints. Your complaints team are refusing to issue their response until a surveyor has visited despite my complaint raising various issues including poor communication, significant delays etc.
In addition you state that you have checked for updates on the case. Funny how you avoided stating that there have been NO updates, I am still awaiting a surveyor to contact me despite your complaints team telling me they are working on the case to have a supposedly urgent appointment arranged. Horrendous experience, totally destroying our lives with your constant lies and incompetence. You would have thought by now you will have instructed a more competent and reliable surveyor considering you supposedly instructed MLA in June 2021.
I really do hope the legal Ombudsman heavily investigate practices within pure legal.
August 13, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Uzma Arshad,
Thank you for taking the time to leave a trust pilot review for us. We are sorry to hear that your experience is not at the level that we expect.
We have been working very closely with our operational teams on your case and supporting where possible. With this being a public platform, we cannot give any specific details, however, looking over the details of your Trust Pilot review, we very much want to help where we can and have checked in this morning for any updates. We also really appreciate the level of detail you have gone to here, as this is crucial.
We are aware of the contacts you have with us, who are attempting to support in your case, however you can also contact us in the Client Care team on customercare@PureLegalLimited.co.uk if you require any further support.
Kind Regards
Pure Legal Client Care
Predjudice company
Predjudice company. I sent them copies of emails to and from the offending company and the ICO. They respond suggesting I write a complaint to the offen company.. I think they're not taking me seriously because I have autism as I don't see why else they haven't bothered to read the checkboxes I marked or open the files I attached to their form which were from the ICO confirming the company had broken data protection laws.
Edit: They also had the guts to 'dispute' this feedback, in which TrustPilot emailed me asking for proof that this really happened. They verified it, hence the 'verified' tick on this review :).
Edit edit: Wow check this companies response to my edit.. they seem to be trying to suggest they themselves are TrustPilot. Basically, DO NOT TRUST THIS COMPANY IN THE SLIGHTEST.
August 4, 2021
Reply from Pure Legal Limited
Dear A.M,
Thank you for raising a case with us here at Pure Legal, it appears you have provided all of the information that we need. Also thank you very much for taking the time to leave a review for us here on Trust Pilot.
We do need to complete a vetting process to ensure that you have prospects within your claim, and maybe there is further information required (every case is different)?
Therefore we have requested further information from you in order to provide clarity over this initial stage of the process. We always treat everyone equally, no matter the circumstances, therefore we just need to establish contact with you as soon as possible to get things back on track.
You can always contact our Data Breach team on 0151 3196012, and we will do everything we can to ensure you are taken care of. Otherwise, please respond with your details and we will be in touch with you very soon.
Kind Regards
Pure Legal Client Care Team
Edit 16.08.21
Dear A.M,
Thank you for responding to our requests for further information.
The reason we had to raise this to Trust Pilot is due to the fact that you did not respond within the Trust Pilot timeframe when we asked for further information from you (which was requested when we initially responded to you). Upon raising this as not based on a genuine experience to Trust Pilot, they will then contact you in order to verify.
We receive many feedback posts, some fantastic, some negative. We absolutely do not hide from them, however, we have to ensure that each review (good or bad) is genuine. This is why you received the request.
We thank you for your time and wish you the best for the future.
Kind Regards
Pure Legal Client Care Team
Stay clear £7000 bill for what!
We took out a mortgage mis sale did not hear from anybody for a good year then last year heard from them saying there could be a claim but if we wanted to proceed to let them have some personal documents ie bank statements with how the country was last year with the pandemic we was hesitant to send such documents. We were constantly pestered to send them but we still was undisided weather to proceed after not hearing from them for a year,then last week we were issued a bill for nearly £7000 for work undertaken which I think is unjust and very under hand so if I was you think very carefully before using this company because there is no way in this current climate that any self employed person could come up with that sort of money.when a representative came to us at our home to discuss thus in 2019 he told us that you would do a search find out if there was a case IF so you would then contact us then we would be able to carry on but had no obligation to do so,he never once informed us that we did have to continue or we would be charged in the region of £ 7000 for the searches carried out .I'm sorry we never carried on but it seems if you do not proceed your bullied into doing so extremely Diss satisfied with your company
July 26, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Dean,
Thank you for taking the time to leave a trust pilot review for us. Your comments have been shared with our Operational teams and our compliance department so that a review can be completed.
We are sorry to hear that your case has come to this. We believe they have attempted to contact you in order to provide clarity.
In the meantime, If you would like to contact us, you can call us on 0151 31470470 and we will get you through to your case handler. Alternatively, you can email us at Customercare@PureLegalLimited.co.uk.
Kind Regards
Pure Legal Client Care Team
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