I arranged a mortgage with Shawbrook Bank, Pure Law acted for them but charged me a good deal of money. PL failed to register the property in my name and when I complained, refused to deal with me on... See more
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Lots of people were told they had great cases for various types of losses such as cavity wall, interest only mortgages and data breaches, on a "no win no fee basis". These clients foolishly signed u... See more
Data breach by EasyJet and PureLegal got in touch to let me know that I'd be able to make a claim for my personal identity violation. Process so far has been pleasant - easy both to get hold of for... See more
Company replied
Really lovely and informative Helpful and actually cheered me up after a awful day working at hospital and receiving some bad news Friendly staff! :) Like the Facebook messenger Also the onlin... See more
Company replied
Company details
Information provided by various external sources
PURE Legal Limited is one of our ABS Law Firms within PURE Business Group. Within our law firms we employ almost 200 staff, including Administrators, Legal Executives, Fee Earners and Solicitors. Their role is to handle each individual customer’s case to conclusion, as efficiently as possible and to instigate and conclude court proceedings as necessary. Each member of staff is experienced within the sector and case types they handle, to the highest standards, to ensure our clients receive the best possible service.
Contact info
8 Princess Parade, L3 1DL, Liverpool, United Kingdom
- 0151 347 0373
- info@purelegallimiited.co.uk
- purelegallimited.co.uk
3.0
Average
493 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Overall a great experience
I reached out Pure Legal after some inquiries to other legal firms and from the first approach they were very professional and keen to listen to my case (data protection breach).
Communications are clear and above all encrypted, followed by some calls that benefit the human aspect.
Overall a great experience.
July 23, 2021
Unprompted review
Top class customer service
Very friendly staff and always proactive in contacting you whenever an update to your case is to be shared. They take the effort out of worrying and set honest expectations from the get go. Can’t fault one experience I’ve had with them. Brilliant company that put the customer first and continuously reassure and update you throughout.
July 22, 2021
Unprompted review
Not getting any updates at all.
July 21, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Prakesh,
Thank you very much for taking the time to leave a review for us here at Pure Legal.
We are sorry to hear that your experience is not at the level that we expect. Your review was shared with our Operational teams who have now been in contact with you to get things back on track.
New contact information was provided to you so please use these going forward, however, you can also call us on 0151 31470470 and we will get you through to your case handler. Alternatively, you can email us at Customercare@PureLegalLimited.co.uk.
Kind Regards
Pure Legal Client Care Team
Helpful and thoughtful
The process has been easy, the staff have all been friendly and patient if I have questions.
The notification of the case delay was a nice touch as it set my expectations for the completion date.
Whatever the outcome I’m happy Pure Legal have done all they can.
July 21, 2021
Unprompted review
A little concerned about what is going on
I had fantastic communication with Pure when I initially made the claim, fast forward to 12 months and I have had to get my SAR from my mortgage provider. How can it take so long to get to this stage????
Why are emails never answered?? Beginning to get concerned
July 19, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Caroline Dunn,
Thank you for taking the time to leave a review for us here at Pure Legal, and also providing your details.
We are sorry about your experience so far. We have attempted to contact you today to try and create some clarity on your case.
If you could please contact us on 0151 3470470 and we will get you straight through to your case handler who will be able to support you. We are also very interested to find out which email address you have been using, as we are concerned it is incorrect.
We look forward to speaking with you.
Kind Regards
Pure Legal Client Care
Horrendous AVOID AT ALL COSTS !!
Horrendous AVOID AT ALL COSTS !!! I contacted a company called TRUSTEDCAVITYCLAIMS.COM as I had problems arising from my cavity wall insulation. I was told that an average claim was £28,000 and the damage would also be fixed for free. I was also told the claim would take 3-6 months. I was passed from them to PURE LEGAL LTD. Fast forward 2 years and 7 months and its been nothing but stress. Constant lies, delays and it is costing thousands. I am stuck in a contract with them and have been unable to sell my house for the last year and a half. This has contributed to my divorce, financial hardship and 2 years of sleepless nights and stress. I have written official complaints to them and they have responded telling me that if I want to drop the case, I will be left with the £6000 bill. They have taken 2 years and 7 months and they are yet to start any sort of court proceedings. This service is a horrendous!!!!!! If anyone reading this is in the same boat or can help me in any way .... contact me please !!!
Thank you and please avoid this company !!!!!!
** I have since been contacted by Pure Legal and told my Solicitor would be changed and I would be contacted by Rob Mares who's the Head of Compliance and Complaints. Nearly 2 weeks have gone by and I'm yet to be contacted by anyone.
July 15, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Consumer,
Thank you for taking the time to leave a trust pilot review for us. Your comments have been shared with our Operational teams and our compliance department so that a review can be completed.
We are sorry to hear that your experience is not at the level that we expect. Depending on the complexity of your case (which we cannot comment on here), will depend on the length of time it takes to get to a resolution. As you will able able to see, we do have fantastic outcomes for lots of clients across all case types.
You will be contacted over the next couple of days once a review has been completed. In the meantime, If you would like to contact us, you can also call us on 0151 31470470 and we will get you through to your case handler. Alternatively, you can email us at Customercare@PureLegalLimited.co.uk.
Kind Regards
Pure Legal Client Care Team
first they pester you then they vanish with your mandate
They pestered me about joining a class action and then disappeared. It’s been over a year since I accepted and I have contacted them several times about the progress of the lawsuit they annoyed me about and they don’t even bother responding to my enquiries. Now I have been contacted by a competitor whom I know would have very good chances to secure my compensation and I cannot assign them the case due to technicalities.
July 9, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Stefania,
Thank you very much for taking the time to leave a review for us here at Pure Legal.
We are sorry to hear that your experience is not at the level that we expect. Depending on the complexity of your case (which we cannot comment on here), will depend on the length of time it takes to get to a resolution. As you will able able to see, we do have fantastic outcomes for lots of clients.
In spite of that, we absolutely want to ensure we do everything we can to make your journey with us as informative, and as smooth as it can be. We believe that contact has been established with you in order to create clarity on your case and get things back on track.
If you have any issues trying to contact us, you can also call us on 0151 31470470 and we will get you through to your case handler. Alternatively, you can email us at Customercare@PureLegalLimited.co.uk.
Kind Regards
Pure Legal Client Care Team
Pure Legal: First Class
Pure Legal:
Pure Legal worked very fast and very well for us as a family.
Their professionalism and respect was outstanding.
My personal representative was called Saliya Mahmood who proved absolutely brilliant, so professional, only one small issue with her was that she has a very soft speaking voice which I struggled to hear at times on the phone often requested that Saliya repeats herself or speak louder 😂😂😂, I suppose that is really my issue and not Saliya. I was kept informed of everything in reference to my case and was supported with things I just did not understand.
When Saliya was on another call or absent which was rear a man called Martin would step in to support and ensure Saliya received any correspondence from myself. I was called back immediately.
We as a family are very happy with PURE LEGAL. Pure legal said that they would deliver and deliver they did. We were so shocked how fast they were in terms of getting my case moving and myself receiving an excellent result all round.
Thank you so much Pure Legal.
Highly recommended
July 8, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Clara,
Thank you very much for the taking the time to leave a review for us here at Pure Legal.
We really appreciate the kind comments and the length of detail you have gone into to explain the points that have made the difference for you. We have indeed shared your comments with Saliya and will ensure she is recognized for her excellent work. We invest a lot of time and effort to ensure we can take the stress out of these complicated situations and Saliya has really delivered here, so this is absolutely fantastic to read your comments.
Please do not hesitate in contacting us for our services or help. Thank you for your business and all the very best for the future.
Kind Regards
Pure Legal Client Care Team
Minus 10
In actual fact I wouldn’t even give them 1 star 😡they contacted me about a miscalculation of mortgage interest, 3 years later after signing a Novitas insurance form, I have to chase them for updates, several handlers later… oh waiting for a barristers letter.. that was in May! No response from them, this is a money making scheme for them, they get the insurance money , you get nothing but empty promises! PLEASE IGNORE THEM
July 6, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Susan,
Thank you very much for taking the time to leave a review for us here at Pure Legal.
We are sorry to hear that your experience is not at the level that we expect. Depending on the complexity of your case (which we cannot comment on here), will depend on the length of time it takes to get to a resolution.
In spite of that, we absolutely want to ensure we do everything we can to make your journey with us as informative, and as smooth as it can be. We believe that contact has been established with you in order to create clarity on your case.
If you have any issues trying to contact us, you can also call us on 0151 31470470 and we will get you through to your case handler. Alternatively, you can email us at Customercare@PureLegalLimited.co.uk.
Kind Regards
Pure Legal Client Care Team
Excellent Organisation
Pure legal made a claim against a housing association for a GDPR breach last year on my behalf. I have always valued the level of communication from Pure Legal and despite my case handler being changed several times, it did not detract too much from the professional way everything was handled.
Previous issues I have had with the process were rectified very quickly and I valued Pure Legal’s efficiency.
June 22, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Jordan B,
Thank you for leaving a review for us here at Pure Legal.
We really appreciate the review as this helps us improve current processes that we are using. Your details were immediately passed onto our Operational teams to contact you to ensure clarity on your case is provided, which we believe has now been done. Apologies that you have had to chase up on this.
If you need further support then you can email us at Customercare@PureLegalLimited.co.uk, or you can call us on 0151 3470470 and we will get you through to your case handler.
Thanks
Pure Legal Client Care Team
Terrible company
Terrible company, get you to sign a novitas which I did almost 2years ago now, I'm sick of emailing and getting no reply, they've changed offices in York apparently, figures quoted on paper are huge, claiming to be able to get thousands back for me, if they are solicitors they need barring from practicing, even the company called secret commissions who put me onto pure legal are now investigating their unscrupulous methods.
June 8, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Angela Davies,
Thank you very much for taking the time to leave a review for us here at Pure Legal.
We are sorry to hear that your experience is not at the level that we expect. We really appreciate you putting your review up on here as it gives us an opportunity to try and get things right for you and the rest of your journey with us.
We have passed your details onto our Operational teams who should be in contact with you very shortly. In the meantime, our number is 0151 3470470 and we will get you through to your case handler, alternatively you can email us at Customercare@PureLegalLimited.co.uk so that we can assist.
Kind Regards
Pure Legal Client Care Team
Real company or spam?
I’m not sure about this company. They contacted me many time to give them a feedback without resolve my case, now they have change the website with www. purebusinessgroup. co.uk for me something is wrong with them. Anyway after 1 year my case still unresolved
June 1, 2021
Reply from Pure Legal Limited
Dear Peppe,
Thank you very much for taking the time to leave a review for us here at Pure Legal.
We try to contact our clients to seek feedback in order to try and capture all the great things clients have to say about us, but more importantly, we really want to know if something is not right. This then gives us the opportunity to fix any issues and ensure a smooth journey throughout the rest of your case. So please be rest assured, our intent here is to try and be proactive.
The website, www.purebusinessgroup.co.uk is the main website for our parent company, of which Pure Legal is contained within that site. We had changed this in order to bring all of our companies under one page, making it much easier for clients to navigate and understand more about our business.
We hope that provides you with peace of mind, however, please be aware that if you wish to contact us to discuss further, our number is 0151 3470470 and we will get you through to your case handler, alternatively you can email us at Customercare@PureLegalLimited.co.uk.
Kind Regards
Pure Legal Client Care Team
Very poor service
Very poor service, no body now nothing when I call regarding my case. There is no updates sent, every time I have to call for information and never come...
June 1, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Jose Faria,
Thank you very much for taking the time to leave a review for us here at Pure Legal.
We are sorry to hear that your experience is not at the level that we expect. We really appreciate you putting your review up on here as it gives us an opportunity to try and get things right for you and the rest of your journey with us.
Your details were passed on immediately to our Operational teams, whom we believe have now been in contact with you.
Please be aware that you can also contact us on 0151 3470470 and we will get you through to your case handler, alternatively you can email us at Customercare@PureLegalLimited.co.uk.
We wish you the very best for the remainder of your journey with us.
Kind Regards
Pure Legal Client Care Team
Called me to address my issues
Update -
Upon posting this review someone from the company called me and was very helpful addressing my issues.
I was very positively surprised and I am
Therefore amending my original review.
I emailed asking for an update re my EasyJet claim -they have failed to keep my updated as to what actions of any they have taken. No response.
I called and spoke to someone who said that I should receive something shortly.
Nothing received.
Really poor service and if I don’t hear anything on my claim to suggest that they are actually progressing it I will file a complaint with the SRA.
May 28, 2021
Unprompted review
Reply from Pure Legal Limited
Dear KA,
Thank you very much for the taking the time to leave a review for us here at Pure Legal.
Your review has been a perfect example as to why we use Trust Pilot. You were unhappy, you shared this on a public platform, we picked it up and contacted you as soon as we could and now this has been turned around. We are so glad that you were positively surprised. We now just want to make sure we see your case through to conclusion in the best way possible.
We are always here to help, therefore if you need us then please call 0151 3470470, and we will get you through to your case handler. Alternatively, you can email Customercare@PureLegalLimited.co.uk and we will do our bets to help.
We wish you all the very best for your case.
Kind Regards
Pure Legal Client Care Team
Can't be trusted!
Everything starts off great, they take your case details and inform you that you have grounds for successful case. After a month or so you will receive an email from Sandfield Capital informing you that your loan application was successful. I had no idea who Sandfield Capital were and called to enquire who had applied for a loan on my behalf.
The first suspicion was when I called the company and they answered with a simple 'hello', like I had just called someone's house. They wouldn't give any information without me having to give all of my personal information first (which I declined as it seemed to suspicious).
I then called Pure Legal Limited to explain the situation and they advised that they needed to take out a loan shold the case go to court. The loan was one that Pure Legal would be taking out and they were simply emailing me to 'inform' me that's what they were doing and to rest assured that none of my personal information would be on the loan.
However, I have just received a an agreement for this loan which included my personal details and was for me to personally sign (and NOT Pure Legal) which I have declined to do.
May 28, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Marco,
Thank you very much for the taking the time to leave a very comprehensive review for us here at Pure Legal.
Whilst we are always disappointed to receive a 1 star review, we can only thank you for providing this detail as they are valid points, and also area's that we are already focusing on. Your review however, does confirm that we are not quite there yet but are on the right track.
We are sorry to read that you will not be signing the agreement, we would really appreciate a 2nd chance to be able to clarify all of these points and to also provide peace of mind over our operating model. Therefore we have requested further details from you via Trust Pilot.
We do hope we can connect with you again in the near future. In the meantime, you can speak to us on 0151 3470470.
We hope you have a great bank holiday weekend.
Kind Regards
Pure Legal Client Care Team
CUSTOMER SERVICE
I have been telephoning for 10 months but nobody answers until now. I am waiting for them to deal with a miscalculated mortgage and was I formed that no funding has been applied for and no solicitor has been appointed and it can take 24 months this for funding will be available. I will be dead before this is resolved. However after phone call I received an email from the person I spoke with which explained the situation and I am happy to continue with Pure Legal now.
May 27, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Janice Quinn,
Thank you for taking the time to leave a review for us here at Pure Legal.
Apologies that you have had issues in contacting us. You can always call us on 01513470470 for our main switchboard and they will direct your call to your case handler.
We are really glad to read that you have had successful contact with us and are happy to continue with your case. We absolutely only want the best service for you going forward, and now that you have put a review on Trust Pilot, you are now able to communicate with us by updating your review and showing your experience in a public space that all can see.
Please do not hesitate in contacting us going forward.
Kind Regards
Pure Legal Client Care Team
Good group to have on your side
Good group to have on your side. Very helpful and explained well if you have any questions. I did have to do alot of chasing at first but with covid pandemic understandable why it might of been delayed but apart from that got a really good result at the end of the case so very happy with the firm.
May 26, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Steven Duckworth,
Thank you very much for the taking the time to leave a review for us here at Pure Legal.
We really appreciate the kind comments. We invest a lot of time and effort to ensure we can get the best outcomes for our clients, so this is absolutely fantastic to read your comments.
As with many other businesses, COVID has brought about many challenges that have impacted us, and we are grateful that we are starting to move out of this, however, we really do appreciate the support from our clients too, thank you for recognising.
Thank you for your business, please do not hesitate in contacting us for our services or help. Have a great bank holiday weekend
Kind Regards
Pure Legal Client Care Team
Excellent service. happy with the outcome of my case…
Very happy with the outcome of my case which was successful Easy to deal with and kept me up to date at all times
May 26, 2021
Unprompted review
Reply from Pure Legal Limited
Dear David Bolton,
Thank you very much for the taking the time to leave a review for us here at Pure Legal.
We really appreciate the kind comments. We invest a lot of time and effort to ensure we can take the stress out of these complicated situations, so this is absolutely fantastic to read your comments.
Please do not hesitate in contacting us for our services or help. Thank you for your business and we hope you have a great bank holiday weekend.
Kind Regards
Pure Legal Client Care Team
Excellent service
May 21, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Majid Hussain,
Thank you very much for the taking the time to leave a review for us here at Pure Legal.
We really appreciate the kind comments. This is absolutely fantastic to read your comments and this will be passed back into the business.
Please do not hesitate in contacting us for our services or help, and have a fantastic bank holiday weekend.
Kind Regards
Pure Legal Client Care Team
Great legal advice knowledgeable and…
Great legal advice knowledgeable and professional, keeping me up to date and taking the stress out of dealing with something that is complicated
May 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Hayley Marie Hellier,
Thank you very much for the taking the time to leave a review for us here at Pure Legal.
We really appreciate the kind comments. We invest a lot of time and effort to ensure we can take the stress out of these complicated situations, so this is absolutely fantastic to read your comments.
Please do not hesitate in contacting us for our services or help.
Kind Regards
Pure Legal Client Care Team
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