I arranged a mortgage with Shawbrook Bank, Pure Law acted for them but charged me a good deal of money. PL failed to register the property in my name and when I complained, refused to deal with me on... See more
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Lots of people were told they had great cases for various types of losses such as cavity wall, interest only mortgages and data breaches, on a "no win no fee basis". These clients foolishly signed u... See more
Data breach by EasyJet and PureLegal got in touch to let me know that I'd be able to make a claim for my personal identity violation. Process so far has been pleasant - easy both to get hold of for... See more
Company replied
Really lovely and informative Helpful and actually cheered me up after a awful day working at hospital and receiving some bad news Friendly staff! :) Like the Facebook messenger Also the onlin... See more
Company replied
Company details
Information provided by various external sources
PURE Legal Limited is one of our ABS Law Firms within PURE Business Group. Within our law firms we employ almost 200 staff, including Administrators, Legal Executives, Fee Earners and Solicitors. Their role is to handle each individual customer’s case to conclusion, as efficiently as possible and to instigate and conclude court proceedings as necessary. Each member of staff is experienced within the sector and case types they handle, to the highest standards, to ensure our clients receive the best possible service.
Contact info
8 Princess Parade, L3 1DL, Liverpool, United Kingdom
- 0151 347 0373
- info@purelegallimiited.co.uk
- purelegallimited.co.uk
3.0
Average
493 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Pure Legal were exceptional in their…
Pure Legal were exceptional in their swift response to my data breach claim and processed this within the same day I contacted them.
This is a very good service and I would request that other people with similar data breach victims use Pure Legal.
May 16, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Lorraine Nedd,
Thank you very much for the taking the time to leave a review for us here at Pure Legal.
We really appreciate the kind comments, and the recommendation for our services. We will ensure this is passed onto our teams who you engaged with, this means a lot to them.
Please do not hesitate in contacting us in the future for any help or support you may need.
Kind Regards
Pure Legal Client Care Team
First class service
I found Pure to be professional and represented me well. They provided a first class legal service and took the time to understand my complaint. The communication was regular and each stage was thoroughly explained. Thank you for your help reaching my favourable resolution
May 14, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Kelly,
Thank you very much for the taking the time to leave a review for us here at Pure Legal.
We really appreciate the kind comments, and you are absolutely welcome on reaching your favorable resolution. We invest a lot of time and effort to ensure we are doing the right thing for our clients, especially when it comes to communication and this is brilliant to read. We will ensure this feedback is passed to your case handler.
We wish you all the very best for the future. Please do not hesitate in contacting us for any help or support you may need.
Kind Regards
Pure Legal Client Care Team
Feel like I am wasting my time - updated
(UPDATE - now spoken to somebody who finally called back - I have been advised that my case is complicated because it is not calculated in the same way that some cases are - there is no timeline possible as this is new law and I couldn't get any idea of how long it will take - not even that it would be within the next five years. Have asked for emails just to confirm they are still working on it but otherwise seems I should just forget the claim for now.) I have been waiting for a resolution for a claim since early 2018 - it was originally with another company who passed to this firm in 2018 - every time I call I get told I will get a call back today or tomorrow - the claim is backed by an insurance policy which does not cost me anything but means the firm will get paid and so far I cannot see that they are doing anything to warrant them getting anything - happy to review again if they ever actually do anything but 3 years down the line is twice the maximum time period I was given and even allowing for Covid this is not acceptable
May 10, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Nicola,
Thank you very much for taking the time to leave a review for us here at Pure Legal.
We are sorry to hear that your experience is not at the level that we expect. Depending on the complexity of your case (which we cannot comment on here), will depend on the length of time it takes to get to a resolution. Although if you have been quoted 18 months then we can fully understand your frustration.
In spite of that, we absolutely want to ensure we do everything we can to make your journey with us as informative, and as smooth as it can be. Therefore, we have requested more details from you via Trust Pilot in order to look at your case and ensure things are on track, and, we will of course be in contact with you. Please can you respond to the request as soon as possible for us to be able to do this?
You can also contact us on 0151 31470470 and we will get you through to your case handler.
Kind Regards
Pure Legal Client Care Team
Well it’s hard for me to give a review…
Well it’s hard for me to give a review at this time, I’ve only just had my case accepted on a no win, no fee basis.
Thus far all I can say is getting started was hassle free, everything was done online and over the phone, making the “data breach” claim couldn’t of been any easier, I’ll be in a position to comment further once a settlement has been reached!
But I can safely say should I get the amount discussed using an example case similar in content to my own, then I’d be giving “Pure Legal” full marks of 5/5!
When I am given the results of the claim they’re handling for me and the settlement is in my account then I will review this review and bring it upto date!
All I can do insofar is recommend “Pure Legal” should you have a data breach claim as on a nwnf basis you receive 100 percent of what the claim is worth, and you can’t do any better than that! Everything was explained in a very professional manner, polite and friendly, look no further!!!
28/06/22 *In addition: Part way through my claim the company folded, I now have no representation!!!
May 9, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Gary Rogers,
Thank you very much for taking the time to leave a review for us here at Pure Legal.
We really appreciate your honest feedback here, and whilst we understand that you are a new client of ours, we really find it important to understand how our clients feel about our onboarding process. This enables us to make improvements and to also be pro-active.
We also really appreciate your commitment to updating your review. Please rest assured that we will be working hard to get your deserved outcome and will keep you updated during your journey. In the meantime however, you can always contact us on 0151 31470470 and we will get you through to your case handler, or you can call your case handler direct.
Kind Regards
Pure Legal Client Care Team
Professional
Professional, good communication and most importantly I received my compensation.
May 4, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Lee,
Thank you very much for the taking the time to leave a review for us here at Pure Legal.
We really appreciate the kind comments, and we will ensure this is passed onto our teams who you engaged with, and we are so delighted that you are happy with your experience and your outcome.
Thank you very much for your business and we hope that your deserved compensation helps to repair any damage caused.
Please do not hesitate in contacting us in the future for our services or help.
Kind Regards
Pure Legal Client Care Team
very pleasant staff very helpful
May 1, 2021
Unprompted review
Reply from Pure Legal Limited
Dear John Buckley,
Thank you very much for the taking the time to leave a review for us here at Pure Legal.
We really appreciate the kind comments, and we will ensure this is passed onto our teams who you engaged with.
Please do not hesitate in contacting us if you need any help.
Kind Regards
Pure Legal Client Care Team
Started off great
Started off great, built up a great relationship with Chris mcnara (sorry if thats spelt wrong!) But as he moved on i was then passed from pillar to post with various other case handlers. This was both annoying and frustrating, i believe the whole process was alot longer than needed due to this, despite the covid situation already not helping. The final payout sum was in my opinion also very deflating considering how long it took and how much stress i went through during this, having known the figure i wouldn't of bothered pursuing the case if im honest. The encrypted messages where very difficult to navigate as im very useless on a computer/technology. The lady who sent me this review offer was lovely and very helpful may i add. Overall im happy with my experience with Pure but do hope theres a few key points here to just tweek and amend. Thankyou all.
April 28, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Leon N,
Thank you very much for taking the time to leave a review for us here at Pure Legal. This kind of review is so important to us and how we use the information going forward.
We completely understand and agree with all of your valid comments, we hear you. Whilst we have been affected by COVID, attrition is a challenge for all businesses and recruitment has been restricted, where we have had to flex our approach considerably. Thankfully, we are now entering the time where we are able to adopt a more standard approach to our recruitment so that we can be as consistent as possible with our client journey. We are sorry to hear that you are dissatisfied with your payout, this is something that we cannot comment on here specifically, although our aim is to ensure we secure the most we reasonably can for our clients.
In terms of the encrypted messages, your comments have been passed onto our development team to see how we can make this process easier. Security of our client cases is paramount, which is why we use encryption, however there could be some real changes that we can implement to make this process more user friendly. We may contact you again in the near future to get some more detailed comments about this.
Also, thank you for the comments on the Client Care Team member that you had spoken with, her name is Tina and she is a key part of the team.
We are delighted to read that overall you were happy with your experience, and we really appreciate the the time you have taken to leave some really helpful comments.
Please do not hesitate in contacting us if you need any further support.
We wish you all the very best for the future.
Kind Regards
Pure Legal Client Care Team
Date breech claim
Date breech claim. These guys are awesome. Kind, understanding , professional
April 28, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Mrs Jennings,
Thank you very much for taking the time to leave a review for us, and for your kind words.
It is so encouraging for us all here at Pure Legal to read comments like yours. We know we do not get everything right all of the time, this is why we are trying to get as much feedback as possible so that we can improve.
We really try to push a client centric culture in our business, which is to display positive human attributes that you have mentioned.
Thank you for your business and we wish you all the very best for the future.
Kind Regards
Pure Legal Client Care Team
absolute shambles of a company
absolutely shocking company its a shambles a agreed for them to action a claim against a company uploaded documents.. i was then asked on 3 different people from the company to upload same documents which shows their incompetence, wont respond to texts emails or watsapp messages. now wont respond to cancellation of contract very suspicious apparently i had 14 days well ive screenshot all my attempts
April 26, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Craig Egan,
Thank you very much for taking the time to sign up with us and leave a review.
We are sorry that your experience has not been as smooth as what we intend it to be. We have done a review of your comments and details, we will contact you tomorrow as we are very keen to sort this out for you.
Kind Regards
Pure Legal Client Care Team
Worst company ever
Worst company ever. Used these for a cavity wall claim and the case was ended back in Sept 2019. I’ve got a email to say to close the case proceedings have started fast forward till now and looks like it’s still open . I’ve had countless chasing phone calls and emails but no one cares at this company. Stay well clear
April 22, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Steve Young,
Thank you very much for taking the time to leave a review for us here at Pure Legal.
We should have responded to you sooner, we apologize for this. We absolutely care about what you have to say, however we do understand why you feel like this, and again want to apologize and try to put things right.
Please can you contact us on 0151 3470470, with your case reference number and we will be able to get you through to the right team. Alternatively, you can email our team at Customercare@PureLegalLimited.co.uk and we will direct your email appropriately,.
Kind Regards
Pure Legal Client Care Team
Eveyone is so nice and helpful helping…
Eveyone is so nice and helpful helping with my data breach claim. Can't really fault them but the process is incredibly long, but that's not their fault.
I love the fact you can just text them on WhatsApp.
April 21, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Alissa Pressley,
Thank you so much for taking the time to leave this great review, it really does mean a lot to us.
You are absolutely right, we would love to be able to turn our client cases around in a short amount of time, however, this is not always straight forward unfortunately. We really do appreciate your recognition and understanding of this.
And, we love your kind words around our usage of Whatsapp, our clients love this and so do we.
Thanks again and have a great weekend.
Kind Regards,
Pure Client Care Team.
Excellent company keeps you upto date…
Excellent company keeps you upto date with your claim I would definitely recommend
April 20, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Dean,
Thank you so much for taking the time to leave this great review, it really does mean a lot to us.
We are always trying our best to keep clients up to date and will be launching update automation for all clients so you can see the status of your claim at the click of a button.
We look forward to providing this to you, when it is ready.
Kind Regards,
Pure Client Care Team.
Very helpful team
Very helpful team
They have helped me raise this claim as I'd have no clue what to do.and were to start
April 20, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Stuart Reid,
Thank you so much for taking the time to leave this great review, it really does mean a lot to us.
We are always innovating our sign up processes to make your journey as straight forward as it can be. Your words really do emphasize this for us, thank you.
Kind Regards,
Pure Client Care Team.
POOR SERVICE AND COMMUNICATION
POOR SERVICE AND COMMUNICATION. My case was assigned to Pure Legal back in 2019. February 2020 I was told it would be assigned a 'fee earner in about a year. So a year on in February 2021, I called again and a nice man said he'd seen there had been a delay and that from now on, I could deal directly with him rather than going through customer service. After chatting he said that after the call he'd email his contact details. Can you guess what happened? Correct! He didn't call or email. So last week, I chased again. The first person said they couldn't locate my account. I hung up and called a different number and got through (Googling pure Legal throws up lots of results). They found my account and said a 'fee earner' would contact me. I'm still waiting. I wonder how long it is until I get an actual update from this elusive 'fee earner'?
April 17, 2021
Unprompted review
Reply from Pure Legal Limited
Dear George Beverley,
Thank you for taking the time to leave us a review, it really does help to improve our service. We are sorry to hear of your negative experience with us, please trust that we only want to achieve the best outcomes for our clients.
Your details were immediately passed onto our Operational teams, who have been trying to contact you, unsuccessfully. Sometimes, our emails do have a tendency to go into junk folders, however, if you requested a call then this should have been actioned and we apologise if this has not been provided.
If you have not already spoken to your case handler, then this will be imminent. Although, If you do need any further support, you can also contact us on 0151 3470470.
Kind Regards
Pure Legal Client Care Team
I’d give no stars if I could
I’d give no stars if I could, absolute SCAM.was cold called by them as I had overpaid mortgage interest. Was told they had the documents and to sign an insurance form for which I reluctantly signed, after numerous phone calls, was told it was with their legal team.one year later , absolutely no contact from them.How did they get the original information without my authority?please also see google reviews, all the same, terrible. They take the insurance money and do nothing. DO NOT BELIEVE THEM
April 15, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Susan Sale,
Thank you very much for taking the time to leave a review for us. We are sorry to hear about your negative experience and lack of contact.
Of course, with you leaving a review on here we are able to gather and pass your details to the relevant team so that your case can be reviewed and contact will be made.
Please rest assured that we do not support cold calling, this is a method which has impacted thousands of people and one that we have worked very hard towards eradicating. We are extremely interested in your particular case, therefore a further review will be conducted.
Please do not hesitate in contacting us if you have any questions, or, call us on 0151 3470470 and we will look to support where possible.
Kind Regards
Pure Legal Client Care Team
great company! Received my compensation.
I have recently claimed data breach and have received my compensation. Matthew from pure legal has been amazing! He has made sure I understood everything and contacted me through every step of the claim. I would highly recommend this company and Matthew himself. I have also spoke to other members of pure legal and everyone is very kind and helpful!
April 14, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Macie Blake,
We are delighted to see you have received your compensation and that you are happy with your outcome.
Thank you so much for leaving a fantastic review for us, we will ensure that this feedback is passed to Matthew also.
We hope you enjoy your much deserved compensation and wish you all the best for the future.
Kind Regards
Pure Legal Client Care Team
No contact since Dec 2020 for Easyjet data breach
Following a Easyjet data breach, I contacted Pure to start a claim. My contact details had been accessed and after a previous situation, I knew how vulnerable it made me feel and wanted to ensure my information was safe and it seemed the route of a claim was a good idea. I am now nearly a year on and have not had any update from Pure since December 2020. I signed a contract 2 months prior to their contact stopping and I do now feel as though they have given up with keeping me in the loop. I cant get hold of them at all.
At this point, I feel they have taken my money and just not bothered to update me.
The last I heard was via a text message and that they would update me soon. Almost 4 months on and still nothing yet.
April 7, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Natalie Stavrou,
Thank you for taking the time to leave us a review, it really does help to improve our service.
Your details were immediately passed onto our Operational teams, who we believe have now been in contact with you. We are working hard on this breach to try and get the best outcome for our clients, unfortunately this does take quite some time. In spite of that, you should be able to gain an update on your case whenever you want to, and your case handler has provided you with the relevant contact details, this should not be a problem
If you do need any further support, you can also contact us on 0151 3470470.
Kind Regards
Pure Legal Client Care Team
£2000 thank you
I have opened a claim with pure legal about 1 year ago for data breach. Like everyone else i have done it trough the facebook messenger. My case manager Stuart who was really professional and kept me updated at every stage of the case have managed to settle the case and got me a £2000 compensation. To reassure everyone else, yes you will need to take a loan to fund your case but as theres an insurance on it, even if you loose the case you won’t have to pay anything at all, however pure-legal will never tell you to go forward if theres not a good chance of winning the case. Remember things take time but i pays out at the end. Thanks Pure Legal, I have now a £2k pot fund for when pubs re-open lol.
March 25, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Ellen,
Thank you so much for taking the time to leave this amazing review, it really does mean a lot to us. We are very pleased that you are happy with the service and support provided by Stuart, this will be fed back to him and our operations team. We are happy to achieve this great result for you and glad to hear you have some plans for compensation awarded.
Kind Regards.
Pure Client Care Team.
I was well informed during the process
I was well informed during the process. Mr Allan and Michelle were particularly helpful. I would have liked to have secured more funds from the commission claim but none the less it was a small victory.
Best Wishes
David Lynch
March 24, 2021
Unprompted review
Reply from Pure Legal Limited
Dear David,
Thank you so much for taking the time to leave this great review, it really does mean a lot to us. Your positive feedback will be passed on to Mr Allan and Michelle and I am sure they will be grateful for your words of praise.
Kind Regards,
Pure Client Care Team.
Dealt with jessica and Alice throughout…
Dealt with jessica and Alice throughout my father's housing disrepair claim very easy to process and very professional service throughout with constant updates every step of the way
Many thanks
March 24, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Craig,
Thank you so much for taking the time to leave this brilliant review, it really does mean a lot to us. Your feedback will be passed on to Alice and Jessica and I am sure they will be grateful for your kind words of praise.
Kind Regards,
Pure Client Care Team.
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