I arranged a mortgage with Shawbrook Bank, Pure Law acted for them but charged me a good deal of money. PL failed to register the property in my name and when I complained, refused to deal with me on... See more
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Lots of people were told they had great cases for various types of losses such as cavity wall, interest only mortgages and data breaches, on a "no win no fee basis". These clients foolishly signed u... See more
Data breach by EasyJet and PureLegal got in touch to let me know that I'd be able to make a claim for my personal identity violation. Process so far has been pleasant - easy both to get hold of for... See more
Company replied
Really lovely and informative Helpful and actually cheered me up after a awful day working at hospital and receiving some bad news Friendly staff! :) Like the Facebook messenger Also the onlin... See more
Company replied
Company details
Information provided by various external sources
PURE Legal Limited is one of our ABS Law Firms within PURE Business Group. Within our law firms we employ almost 200 staff, including Administrators, Legal Executives, Fee Earners and Solicitors. Their role is to handle each individual customer’s case to conclusion, as efficiently as possible and to instigate and conclude court proceedings as necessary. Each member of staff is experienced within the sector and case types they handle, to the highest standards, to ensure our clients receive the best possible service.
Contact info
8 Princess Parade, L3 1DL, Liverpool, United Kingdom
- 0151 347 0373
- info@purelegallimiited.co.uk
- purelegallimited.co.uk
3.0
Average
493 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and respectful staff
Very helpful and respectful staff. A++
February 19, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Marian
Thank you for your great feedback you have provided this means a lot to us. We appreciate your lovely comments and will feed it back to all the operations team.
Kind Regards
Pure Client Care Team
They always keep me up to date on the…
They always keep me up to date on the claim as soon as anything changes, and no issues so far so couldn't ask for more.
February 19, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Daryl Ball
Thank you very much for the positive review you have left for us. We really appreciate your comments and are pleased you are happy with the service provided.
Kind Regards
Pure Client Care Team
Highly recommended and trustworthy…
Highly recommended and trustworthy company.
From the start everyone are so transparent and honest throughout the process. All staff show excellent professional and friendly interpersonal skills which gave me confidence. Very impressed that any personal information sent can only be accessed via password. Always answered any queries and kept me up to date through email or telephone.
Overall a very professionally run business with employees who care about their customers. I'd definitely recommend and already have.
February 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Paul Dodds
Thank you for taking the time to leave us this amazing review. We are happy that you are impressed with the service provided we will feed back your amazing comments to our operations team. We at Pure pride ourselves in treating clients with an excellent customer experience we are happy you would recommend us to others this means a lot.
Kind Regards
Pure Client Care Team
Personable And Professional
My case has been run exceptionally well from the start. Covid appears to have had no impact on Pure from the outside looking in, all my responses have been timely, I’ve got portal access to see my emails, my claims handler Devon Crowley has been brilliant and it’s all really well documented for me to track. Could not recommend enough. Very effective, professional and personable service.
February 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Johnny Jameson
Thank you very much for the positive review you have left for us. We really appreciate your comments and are pleased you are happy with the service provided. Devon will be informed of your kind words. We are pleased to hear you would recommend us to others thanks again.
Kind Regards
Pure Client Care Team
Had a great experience from start to…
Had a great experience from start to finish, found on Facebook had an immediate call back and have had constant updates and not had to chase once!
Georgia has been handling my case and is an absolute star she’s literally made it so easy for me!
February 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Kyle
Thank you for your great feedback you have provided this means a lot to us. We appreciate your lovely comments. Georgia will be fed back your comments I am sure she will be grateful for your kind words.
Kind Regards
Pure Client Care Team
Absolutely outstanding communication…
Absolutely outstanding communication right from the start. Much better than previous experience with other similar issues. Would not hesitate to use Pure again.
February 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Shaun Coulam
Thank you for taking the time to leave us this amazing review. We are happy that you are impressed with the service provided to yourself and have had a much better experience with Pure than the company you used previously.
Kind Regards
Pure Client Care Team
After almost one year I am still…
After almost one year I am still waiting for some resolution about my case.
February 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Valentin Georgiev,
Thank you for taking the time to leave us a review. We are here to help, if there is further support or questions that you may have then please do not hesitate in contacting us on 0151 3470470
Kind Regards
Pure Legal Client Care
Excellent communication
Excellent communication, very friendly and helpful staff. Quality service sending me reminders (assuring I’m not forgotten) and follow up calls. Thanks you to all the team for keeping me updated
February 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Mary
Thank you very much for the positive review you have left for us we appreciate it. The comments will be fed back to all we are happy you appreciate the quality of service we provide.
Kind Regards
Pure Client Care Team
Devon Crowley is da bomb
Devon Crowley is da bomb! Always cheerful, knowledgeable and gives excellent customer service.
I have literally left them to do all the hard work n I’m just sitting back, waiting for it all to over. Easy as that.
February 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Uncle Dex
Thank you for your great feedback you have provided this means a lot to us. We appreciate your lovely comments. Devon will be informed about your review I am sure she will be happy with your kind words about her.
Kind Regards
Pure Client Care Team
Excellent professional service
Excellent professional service, highly recommended
February 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Richard
Thank you very much for the positive review you have left for us we appreciate it. The comments will be fed back to all and we are happy you would recommend us to others this means a lot.
Kind Regards
Pure Client Care Team
I have been so pleased with the service…
I have been so pleased with the service so far the team has been working very hard and have been amazing
February 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Consumer
Thank you for taking the time to leave us this amazing review. We are happy that you are impressed with the service provided to yourself. Your review has been shared with our operational teams.
Kind Regards
Pure Client Care Team
Excellent service
Excellent service, I was kept up to date with everything so far.
February 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Joseph Aherne
Thank you very much for the positive review you have left for us. We really appreciate your comments and are pleased you are happy with the service provided.
Kind Regards
Pure Client Care Team
Amazing team
Great communication, very enthusiastic and helpful team! Still in process of the case.
February 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Chloe Worsfold
Thank you for taking the time to leave us this amazing review. We are happy that you you find our team enthusiastic and helpful good luck with case.
Kind Regards
Pure Client Care Team
Staff very polite and informative
Staff very polite and informative, easy to find on the internet and easy to submit documents for my claim.
February 18, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Donna Garvey
Thank you very much for the positive review you have left for us we appreciate it. The comments will be fed back to all we try make the process as easy as possible for our clients throughout their journey with Pure so your comments mean a lot.
Kind Regards
Pure Client Care Team
Happy with the service
Happy with the service. Staff friendly, helpful and always keen to amend or update information when prompted.
February 17, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Honestly Honest
Thank you for taking the time to leave us this review. We are happy that you are happy with the service provided to yourself. We will advise our staff of your lovely comments.
Kind Regards
Pure Client Care Team
Excellent service
Excellent service, staff are friendly and thorough and always happy to help. Fantastic service, highly reccomend
February 17, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Mel
Thank you very much for the positive review you have left for us. We really appreciate your comments and are pleased you are happy with the service provided we will feed back your comments to our staff.
Kind Regards
Pure Client Care Team
I found Pure Legal through a facebook…
I found Pure Legal through a facebook advert and sent a message. Have always received very good communication, advice and updates and they have been very thorough.
Would recommend
February 17, 2021
Unprompted review
Reply from Pure Legal Limited
Dear C.Forrester
Thank you for taking the time to leave us a review. We are so pleased to hear you would recommend us to others we pride ourselves on ensuring our clients are happy with the service provided.
Kind Regards
Pure Client Care Team
Experience
Pure legal have handled my case very promptly through emails and calls. They are responsive when required and kept me informed and are realistic in what is possible. Great service would recommend this business.
February 17, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Jonathan Tilbury
Thank you very much for the positive review you have left for us we appreciate it. The comments will be fed back to all and we are happy you would recommend us to others this means a lot.
Kind Regards
Pure Client Care Team
Reply from Pure Legal Limited
Dear Dean Clark
Thank you for your great feedback you have provided this means a lot to us. We appreciate your kind words and are happy you would recommend us to others.
Kind Regards
Pure Client Care Team
Great regular updates know exactly…
Great regular updates know exactly where I am at all times
February 17, 2021
Unprompted review
Reply from Pure Legal Limited
Dear Miss Lindsay Winter
Thank you very much for the positive review you have left for us. We really appreciate your comments and are pleased your happy with the service provided.
Kind Regards
Pure Client Care Team
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