Banner for Purely Gourmet

Purely Gourmet  Reviews 

618
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the impressive selection of high-quality hampers and gourmet treats available for celebrating various special occasions. Consumers truly appreciate the swift shipping options and reliable real-time tracking updates, which ensure gifts arrive promptly and safely. Furthermore, buyers consistently emphasize the beautiful presentation and exceptional flavors that leave every recipient feeling delighted and special. However, some customers also noted minor delivery inconveniences. A small group of reviewers experienced occasional logistical hiccups, such as parcels being left at incorrect locations or lacking proper notifications. Others mentioned difficulties with tracking updates or requested more flexible scheduling options when sending surprises.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping, prompt next-day or... See more

Product

Clients share positive opinions on product quality, frequently praising the beautiful presentation and... See more

Order

Customers had positive experiences with order, frequently praising the easy process and convenient overseas... See more

Service

Users describe positive interactions with service, expressing strong satisfaction regarding prompt delivery,... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a gift for our granddaughter who recently got engaged. As they are in Melbourne and we are in Scotland we wanted to just send some bubbles for them to celebrate. Good range of gifts at prices... See more

Company replied

Rated 5 out of 5 stars

First time buyer from Purely Gourmet, for a 'last minute' gift hamper for a wedding anniversary. The hamper (Red wine & chocolates) was very good and well received. The 2pm cut-off for same-day delive... See more

Company replied

Rated 5 out of 5 stars

Last minute order that I needed to have delivered on the same day. Customer service excellent and the products ordered were well received by the recipient. Plus discount code offered for spending $150... See more

Company replied

Rated 5 out of 5 stars

A little hiccup with delivery which Josh very promptly sorted really impressed me - shows this is a company that values its customers. Ordered the Bramble & Hedge Gourmet Nougat Gift Box and the reci... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Gourmet Grocery Store

Written by the company

Purely Gourmet is a premium Australian gift hamper business, offering beautifully curated gourmet hampers and unique gift boxes for all occasions. Whether you're celebrating a birthday, corporate milestone, holiday season, or sending a heartfelt thank you, our hampers are designed to impress and delight. We proudly source high-quality, locally made and internationally inspired gourmet products from artisan chocolates and boutique wines to gourmet snacks, condiments, and sustainable Australian made treats. We also feature a growing selection of Indigenous gifts and products that celebrate First Nations culture and craftsmanship, supporting Aboriginal owned businesses and artists through ethical and respectful partnerships. Based in Melbourne, we deliver Australia wide with reliable service, elegant presentation, and a passion for quality and creativity. Our hampers are perfect for personal gifts, staff rewards, client appreciation, event gifting, and festive celebrations like Christmas and Easter. Purely Gourmet takes the stress out of gift-giving with thoughtful, ready to send options for every occasion and every budget. We also offer custom branded and bulk corporate hamper solutions tailored to your business needs, making it easy to create lasting impressions with meaningful, premium quality gifts. Explore our full range online at purelygourmet.com.au. Purely Gourmet where exceptional taste meets thoughtful, ethical gifting.

Why Choose Purely Gourmet Hampers & Gifts

Written by the company

Free Shipping on ALL Hampers over $150
At Purely Gourmet, we go beyond traditional gifting to create unforgettable, premium hamper experiences. Every gift hamper we design is thoughtfully curated with handpicked gourmet products from trusted Australian producers, including Indigenous owned businesses. Whether you're celebrating a birthday, thanking a client, or sending love from afar, our hampers are packed with purpose, quality, and heart. We pride ourselves on fast delivery Australia-wide, elegant presentation, and a wide range of unique options to suit every occasion and budget. From locally made chocolates and artisanal condiments to boutique wines and relaxing selfcare items, each hamper tells a story of taste and authenticity. What makes us truly special? We offer customisable gift options, eco conscious packaging, and our signature “30 Day Gifting Guarantee,” which ensures satisfaction, or we’ll make it right. Whether you're looking for corporate gifting solutions or a last minute gift with impact, Purely Gourmet delivers more than just a box we deliver connection. Explore our bestselling gift hampers online and discover why so many Australians trust Purely Gourmet to make their moments extra special. Elevate your gifting today with our premium range of hampers that are made to impress, delight, and be remembered. Purely Gourmet where meaningful gifts meet gourmet goodness.

Purely Gourmet Gifting Guarantee

30-Day Gifting Guarantee

30-Day Gifting Guarantee
Purely Gourmet’s 30 Day Gifting Guarantee is our commitment to ensuring every customer has a seamless, worry free gifting experience. When you send a hamper through us, you can do so with complete confidence. If for any reason you or your recipient are not satisfied with the quality, freshness, or presentation of your gift, simply let us know within 30 days of delivery. We’ll happily offer a replacement or refund no questions asked. We also guarantee on time delivery. If your gift does not arrive on the day you selected due to an issue within our control, we’ll take responsibility and make it right. Every hamper is hand packed with care to ensure it arrives beautifully presented and ready to impress. If it doesn’t meet our high standards, we’ll fix it. Most importantly, our customer service team based right here in Melbourne is always here to help. Whether you have a question, concern, or just need some assistance, we’re just a phone call or email away. At Purely Gourmet, we believe gifting should always be a pleasure, and our 30 Gifting Guarantee is our promise to make sure it stays that way.

Contact info

Promotion box for Purely Gourmet

Same Day Delivery Across Melbourne

Rated Excellent on Trustpilot

4.7

Excellent

TrustScore 4.5 out of 5

618 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(618)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The package was delivered very fast .

The package was delivered very fast and in a safe manner.

June 8, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Dorina for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 4 out of 5 stars

Good value with discount

Good value with discount. Prompt delivery to regional area. Recipient happy with the gift.

June 2, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Elizabeth for the Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Hopefully next time we can get that to a 5 Star Review

PG Customer Service

Rated 5 out of 5 stars

Great Australian products

Great Australian products. Fast delivery. Well priced. Nicely packaged. Recipient happy. Thanks.

June 3, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Nancy for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Gift was well presented and delivered…

Gift was well presented and delivered on time .

June 3, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Joan for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Easy to order and the delivery was in…

Easy to order and the delivery was in the day as requested

June 1, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou CinSin for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 3 out of 5 stars

The gift was great

The gift was great, my daughter loved it. However there was no tracking and the email advising that it had been delivered came the following day. I was ordering from overseas so it was important for me to know that it was being delivered

May 28, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thank you, Moira, for your feedback. I’m so glad to hear your daughter loved the gift. I’m sorry for the frustration caused by the lack of tracking and the delayed delivery notification — I understand how important timely updates are, especially when ordering from overseas.

Thank you again for choosing Purely Gourmet to share such an important moment with your daughter.

PG Customer Service

Rated 5 out of 5 stars

I live in South Africa while my…

I live in South Africa while my daughter is in Australia. Being able to send her a special gift and have it delivered on her birthday helped me help her feel special even if i was not there to spend it with her.
thak you Purely Gourmet!!

May 27, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Ureshni for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Great products

Ease of ordering
Good communication
Quality products
Timely delivery
Recipient loved the gift

May 27, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Janine for the 5 Star Review, Happy to hear everything went well your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

I didn't get to see the gift hampers…

I didn't get to see the gift hampers ruor to ot being delivered but my friend was tickled pink.

May 21, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Hana for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Please to hear your friend was tickled pink (Haven't heard that expression for a while😊)

PG Customer Service

Rated 5 out of 5 stars

Love purely gourmet

Love purely gourmet . Have you def it twice now in the space of 1 month. Gifts really are gourmet and service is personalised. I had a call back from Josh himself when I forgot to add the same day delivery and he was able to help me out no problem. Perfection!

May 20, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Sylvia for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Fast delivery and was loved as a gift

Fast delivery and was loved as a gift

May 20, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Susan for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Delivery efficient and beautifully…

Delivery efficient and beautifully wrapped products and next day delivery

May 17, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Paras for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

The product is excellent and I got a…

The product is excellent and I got a good feedback from the gift recipient. Delivery was also prompt and accurate. I am happy with this purchase.

May 7, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Mimi for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Fast delivery

Fantastic product and easy to order. Delivered on time too.

May 7, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Christopher for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Claudia for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 4 out of 5 stars

Purely Gourmet -great job - delivery not so much

Purely Gourmet did a great job and the hamper was great. Unfortunately Australia Post let me down. Last time I ordered I paid for priority delivery and it was amazing. This time I didn't. The hamper was not delivered due to security gates (that's fine) BUT no note was left for the recipient and no notification to me as the sender. It has been taken to the post office - communication would have been handy!

May 4, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thank you, Naomi, for your feedback. We’re so pleased to hear you were happy with the hamper, although we’re disappointed to hear about the delivery experience.

Unfortunately, once parcels are with the carrier, some aspects are outside of our control, but we completely understand how frustrating the lack of communication would have been for both you and the recipient.

We truly appreciate your feedback and your continued support, and we hope to provide you with another great experience next time — along with a much smoother delivery outcome.

PG Customer Service

Rated 5 out of 5 stars

Great fast delivery

Great fast delivery

May 3, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Leanne for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 3 out of 5 stars
Purely Gourmet  logo

Reply from Purely Gourmet

Thank you Kerry for your feedback. We’re sorry to hear the gift did not live up to your expectations, as we always aim to provide a high-quality experience for both our customers and recipients.

We genuinely appreciate you taking the time to share your thoughts, as feedback helps us continue to improve our products and service. If you would like to discuss your experience further, we would welcome the opportunity to hear more.

PG Customer Service
ausmade@purelygourmet.com.au

Rated 5 out of 5 stars

excellent

Fast, easy, responsive. Very convenient way for me to deliver a gift from outside Australia

May 3, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Yortma for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look