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Purely Gourmet  Reviews 

618
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the impressive selection of high-quality hampers and gourmet treats available for celebrating various special occasions. Consumers truly appreciate the swift shipping options and reliable real-time tracking updates, which ensure gifts arrive promptly and safely. Furthermore, buyers consistently emphasize the beautiful presentation and exceptional flavors that leave every recipient feeling delighted and special. However, some customers also noted minor delivery inconveniences. A small group of reviewers experienced occasional logistical hiccups, such as parcels being left at incorrect locations or lacking proper notifications. Others mentioned difficulties with tracking updates or requested more flexible scheduling options when sending surprises.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping, prompt next-day or... See more

Product

Clients share positive opinions on product quality, frequently praising the beautiful presentation and... See more

Order

Customers had positive experiences with order, frequently praising the easy process and convenient overseas... See more

Service

Users describe positive interactions with service, expressing strong satisfaction regarding prompt delivery,... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a gift for our granddaughter who recently got engaged. As they are in Melbourne and we are in Scotland we wanted to just send some bubbles for them to celebrate. Good range of gifts at prices... See more

Company replied

Rated 5 out of 5 stars

First time buyer from Purely Gourmet, for a 'last minute' gift hamper for a wedding anniversary. The hamper (Red wine & chocolates) was very good and well received. The 2pm cut-off for same-day delive... See more

Company replied

Rated 5 out of 5 stars

Last minute order that I needed to have delivered on the same day. Customer service excellent and the products ordered were well received by the recipient. Plus discount code offered for spending $150... See more

Company replied

Rated 5 out of 5 stars

A little hiccup with delivery which Josh very promptly sorted really impressed me - shows this is a company that values its customers. Ordered the Bramble & Hedge Gourmet Nougat Gift Box and the reci... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Gourmet Grocery Store

Written by the company

Purely Gourmet is a premium Australian gift hamper business, offering beautifully curated gourmet hampers and unique gift boxes for all occasions. Whether you're celebrating a birthday, corporate milestone, holiday season, or sending a heartfelt thank you, our hampers are designed to impress and delight. We proudly source high-quality, locally made and internationally inspired gourmet products from artisan chocolates and boutique wines to gourmet snacks, condiments, and sustainable Australian made treats. We also feature a growing selection of Indigenous gifts and products that celebrate First Nations culture and craftsmanship, supporting Aboriginal owned businesses and artists through ethical and respectful partnerships. Based in Melbourne, we deliver Australia wide with reliable service, elegant presentation, and a passion for quality and creativity. Our hampers are perfect for personal gifts, staff rewards, client appreciation, event gifting, and festive celebrations like Christmas and Easter. Purely Gourmet takes the stress out of gift-giving with thoughtful, ready to send options for every occasion and every budget. We also offer custom branded and bulk corporate hamper solutions tailored to your business needs, making it easy to create lasting impressions with meaningful, premium quality gifts. Explore our full range online at purelygourmet.com.au. Purely Gourmet where exceptional taste meets thoughtful, ethical gifting.

Why Choose Purely Gourmet Hampers & Gifts

Written by the company

Free Shipping on ALL Hampers over $150
At Purely Gourmet, we go beyond traditional gifting to create unforgettable, premium hamper experiences. Every gift hamper we design is thoughtfully curated with handpicked gourmet products from trusted Australian producers, including Indigenous owned businesses. Whether you're celebrating a birthday, thanking a client, or sending love from afar, our hampers are packed with purpose, quality, and heart. We pride ourselves on fast delivery Australia-wide, elegant presentation, and a wide range of unique options to suit every occasion and budget. From locally made chocolates and artisanal condiments to boutique wines and relaxing selfcare items, each hamper tells a story of taste and authenticity. What makes us truly special? We offer customisable gift options, eco conscious packaging, and our signature “30 Day Gifting Guarantee,” which ensures satisfaction, or we’ll make it right. Whether you're looking for corporate gifting solutions or a last minute gift with impact, Purely Gourmet delivers more than just a box we deliver connection. Explore our bestselling gift hampers online and discover why so many Australians trust Purely Gourmet to make their moments extra special. Elevate your gifting today with our premium range of hampers that are made to impress, delight, and be remembered. Purely Gourmet where meaningful gifts meet gourmet goodness.

Purely Gourmet Gifting Guarantee

30-Day Gifting Guarantee

30-Day Gifting Guarantee
Purely Gourmet’s 30 Day Gifting Guarantee is our commitment to ensuring every customer has a seamless, worry free gifting experience. When you send a hamper through us, you can do so with complete confidence. If for any reason you or your recipient are not satisfied with the quality, freshness, or presentation of your gift, simply let us know within 30 days of delivery. We’ll happily offer a replacement or refund no questions asked. We also guarantee on time delivery. If your gift does not arrive on the day you selected due to an issue within our control, we’ll take responsibility and make it right. Every hamper is hand packed with care to ensure it arrives beautifully presented and ready to impress. If it doesn’t meet our high standards, we’ll fix it. Most importantly, our customer service team based right here in Melbourne is always here to help. Whether you have a question, concern, or just need some assistance, we’re just a phone call or email away. At Purely Gourmet, we believe gifting should always be a pleasure, and our 30 Gifting Guarantee is our promise to make sure it stays that way.

Contact info

Promotion box for Purely Gourmet

Same Day Delivery Across Melbourne

Rated Excellent on Trustpilot

4.7

Excellent

TrustScore 4.5 out of 5

618 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(618)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Stuff - nice and easy

Did what it said on the tin. Nice and simple.

February 12, 2026
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Scott for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Making gift giving easy

Easy ordering. Local. Quality products.

February 11, 2026
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Reply from Purely Gourmet

Thankyou Mark for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 1 out of 5 stars

Very disappointed

Very disappointed. They did not do same day or overnight delivery as claimed was their signature strength and so my hamper was not delivered on the day intended for the recipient. Will not be using this company again as there are plenty of alternative options.

February 11, 2026
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Reply from Purely Gourmet

Hi Julia,

Thank you for your order,

We’ve reviewed your order and the Standard Shipping (2–7 business days) option was selected at checkout, not the Same Day or Next Business Day service.

Our express options are available, however they do need to be chosen before completing the order.

If you’d like to discuss this further, feel free to contact me directly at josh@purelygourmet.com.au
or 0414 985 612.

Josh

Rated 4 out of 5 stars

Quick and efficient

Quick and efficient
Price was reasonable also.

February 10, 2026
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Reply from Purely Gourmet

Thank you for the great feedback, we really appreciate it.

Glad to hear you found the service quick and efficient

Team PG

Rated 2 out of 5 stars

TLC…

You apparently ran out of the "advertised" product.
Most inconvenient especially when I had canceled the product from my grocery order because I assumed you would supply.
Very disappointing-hope the rest of my order has no problems

February 9, 2026
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Reply from Purely Gourmet

Hi Glynis,
We proactively addressed this as soon as we became aware of the stock issue and took immediate steps to rectify it.
We sincerely apologise for the disappointment and inconvenience caused, especially given you had cancelled the item from your grocery order.

That’s certainly not the experience we aim to provide.

If there’s anything at all you’d like to discuss, we’re here to help.

Thank you
Team PG

Rated 5 out of 5 stars

Personal

Personal, efficient and excellent communication.

February 9, 2026
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Reply from Purely Gourmet

Thankyou Justin for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Seamless ordering experience

Easy to order, plenty of variety and quick to deliver.

February 8, 2026
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Reply from Purely Gourmet

Thankyou Michaell for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Great service

The 2 boxes I ordered where great gifts, filled with quality items and the packaging and delivery was spot on. Would recommend to anyone

January 28, 2026
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Reply from Purely Gourmet

Thankyou Paul for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

fast

fast, package turned up all in one piece.
effortless to organise.

January 27, 2026
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Reply from Purely Gourmet

Thankyou Sally for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Best experience.

I have had the best experience.
I ordered from Uganda and the delivery to the address was very seamless.

January 18, 2026
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Reply from Purely Gourmet

Thankyou Carol for the 5 Star Review and a big hello from Australia to Uganda. Your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you all the best for 2026

PG Customer Service

Rated 5 out of 5 stars

The young man Josh was extremely…

The young man Josh was extremely helpful with my order. the hamper I chose made my sister in law very happy. The quality was very good.

January 11, 2026
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Reply from Purely Gourmet

Thankyou Elaine for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you all the best for 2026

PG Customer Service

Rated 5 out of 5 stars

Good quality with reliable delivery

I’ve ordered two Purely Gourmet hampers now—one for Christmas and the other for a birthday—and have been very happy both times. I don’t live in the same city as my parents and brothers so it’s great to have a local business in Melbourne that can guarantee on-time local delivery. The value of the hampers is also pretty good and the inclusions are from quality suppliers. Happy days.

January 10, 2026
Unprompted review
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Reply from Purely Gourmet

Thankyou LM for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you all the best for 2026

PG Customer Service

Rated 3 out of 5 stars

Xmas Gift Boxes

I loved the Xmas Gift Boxes, a variety of items to help my family in Melbourne celebrate, however I’m not impressed that I ordered 2 Gift Boxes for the same address and they turned up approx 5 days apart.

December 16, 2025
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Reply from Purely Gourmet

Thank you, Sylvia, for the kind words about our Christmas Gift Boxes. We’re pleased to hear they helped your family in Melbourne celebrate the festive season.

We’re very sorry for the inconvenience caused by the two boxes arriving several days apart. While both orders were placed for the same address and dispatched together, Australia Post unfortunately split the deliveries during the busy Christmas period.

We completely understand how frustrating this would have been and appreciate you bringing it to our attention. Your feedback helps us review our processes and work with our delivery partners to improve consistency during peak times.

Thank you again for your support, and we hope to have the opportunity to provide an even smoother experience next time.

Josh Trenerry
Owner & Founder Purely Gourmet

Rated 5 out of 5 stars

Many fabulous hampers to choose from.

Many fabulous hampers to choose from. Great communication on delivery status and recipient was incredibly happy. This is the second time I've used Purely Gourmet and will use again in the future.

November 26, 2025
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Reply from Purely Gourmet

Thankyou Pauline for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Christmas gift hamper

I sent a hamper to family in Melbourne. It was delivered very quickly, beautifully presented and was well received. As far as I am aware they enjoyed it.
Many thanks.

December 17, 2025
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Reply from Purely Gourmet

Thankyou Peter for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Good value

Good value, delivered on time

December 17, 2025
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Reply from Purely Gourmet

Thankyou Liba for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient

December 17, 2025
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Reply from Purely Gourmet

Thankyou Joe for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

My experience was great.

My experience was great.
I had ordered for a corporate company and the hampers were delivered the next day. It was delivered on time and very prompt service. Thank you to Josh 👍

December 15, 2025
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Reply from Purely Gourmet

Thankyou Rina for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Great experience

Great experience

December 13, 2025
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Reply from Purely Gourmet

Thankyou Soon for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

The hampers look spectacular

The hampers look spectacular, arrived
Within 2 days

Great price with so much choice

December 13, 2025
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Janet for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

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