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Purely Gourmet  Reviews 

618
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the impressive selection of high-quality hampers and gourmet treats available for celebrating various special occasions. Consumers truly appreciate the swift shipping options and reliable real-time tracking updates, which ensure gifts arrive promptly and safely. Furthermore, buyers consistently emphasize the beautiful presentation and exceptional flavors that leave every recipient feeling delighted and special. However, some customers also noted minor delivery inconveniences. A small group of reviewers experienced occasional logistical hiccups, such as parcels being left at incorrect locations or lacking proper notifications. Others mentioned difficulties with tracking updates or requested more flexible scheduling options when sending surprises.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping, prompt next-day or... See more

Product

Clients share positive opinions on product quality, frequently praising the beautiful presentation and... See more

Order

Customers had positive experiences with order, frequently praising the easy process and convenient overseas... See more

Service

Users describe positive interactions with service, expressing strong satisfaction regarding prompt delivery,... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a gift for our granddaughter who recently got engaged. As they are in Melbourne and we are in Scotland we wanted to just send some bubbles for them to celebrate. Good range of gifts at prices... See more

Company replied

Rated 5 out of 5 stars

First time buyer from Purely Gourmet, for a 'last minute' gift hamper for a wedding anniversary. The hamper (Red wine & chocolates) was very good and well received. The 2pm cut-off for same-day delive... See more

Company replied

Rated 5 out of 5 stars

Last minute order that I needed to have delivered on the same day. Customer service excellent and the products ordered were well received by the recipient. Plus discount code offered for spending $150... See more

Company replied

Rated 5 out of 5 stars

A little hiccup with delivery which Josh very promptly sorted really impressed me - shows this is a company that values its customers. Ordered the Bramble & Hedge Gourmet Nougat Gift Box and the reci... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Gourmet Grocery Store

Written by the company

Purely Gourmet is a premium Australian gift hamper business, offering beautifully curated gourmet hampers and unique gift boxes for all occasions. Whether you're celebrating a birthday, corporate milestone, holiday season, or sending a heartfelt thank you, our hampers are designed to impress and delight. We proudly source high-quality, locally made and internationally inspired gourmet products from artisan chocolates and boutique wines to gourmet snacks, condiments, and sustainable Australian made treats. We also feature a growing selection of Indigenous gifts and products that celebrate First Nations culture and craftsmanship, supporting Aboriginal owned businesses and artists through ethical and respectful partnerships. Based in Melbourne, we deliver Australia wide with reliable service, elegant presentation, and a passion for quality and creativity. Our hampers are perfect for personal gifts, staff rewards, client appreciation, event gifting, and festive celebrations like Christmas and Easter. Purely Gourmet takes the stress out of gift-giving with thoughtful, ready to send options for every occasion and every budget. We also offer custom branded and bulk corporate hamper solutions tailored to your business needs, making it easy to create lasting impressions with meaningful, premium quality gifts. Explore our full range online at purelygourmet.com.au. Purely Gourmet where exceptional taste meets thoughtful, ethical gifting.

Why Choose Purely Gourmet Hampers & Gifts

Written by the company

Free Shipping on ALL Hampers over $150
At Purely Gourmet, we go beyond traditional gifting to create unforgettable, premium hamper experiences. Every gift hamper we design is thoughtfully curated with handpicked gourmet products from trusted Australian producers, including Indigenous owned businesses. Whether you're celebrating a birthday, thanking a client, or sending love from afar, our hampers are packed with purpose, quality, and heart. We pride ourselves on fast delivery Australia-wide, elegant presentation, and a wide range of unique options to suit every occasion and budget. From locally made chocolates and artisanal condiments to boutique wines and relaxing selfcare items, each hamper tells a story of taste and authenticity. What makes us truly special? We offer customisable gift options, eco conscious packaging, and our signature “30 Day Gifting Guarantee,” which ensures satisfaction, or we’ll make it right. Whether you're looking for corporate gifting solutions or a last minute gift with impact, Purely Gourmet delivers more than just a box we deliver connection. Explore our bestselling gift hampers online and discover why so many Australians trust Purely Gourmet to make their moments extra special. Elevate your gifting today with our premium range of hampers that are made to impress, delight, and be remembered. Purely Gourmet where meaningful gifts meet gourmet goodness.

Purely Gourmet Gifting Guarantee

30-Day Gifting Guarantee

30-Day Gifting Guarantee
Purely Gourmet’s 30 Day Gifting Guarantee is our commitment to ensuring every customer has a seamless, worry free gifting experience. When you send a hamper through us, you can do so with complete confidence. If for any reason you or your recipient are not satisfied with the quality, freshness, or presentation of your gift, simply let us know within 30 days of delivery. We’ll happily offer a replacement or refund no questions asked. We also guarantee on time delivery. If your gift does not arrive on the day you selected due to an issue within our control, we’ll take responsibility and make it right. Every hamper is hand packed with care to ensure it arrives beautifully presented and ready to impress. If it doesn’t meet our high standards, we’ll fix it. Most importantly, our customer service team based right here in Melbourne is always here to help. Whether you have a question, concern, or just need some assistance, we’re just a phone call or email away. At Purely Gourmet, we believe gifting should always be a pleasure, and our 30 Gifting Guarantee is our promise to make sure it stays that way.

Contact info

Promotion box for Purely Gourmet

Same Day Delivery Across Melbourne

Rated Excellent on Trustpilot

4.7

Excellent

TrustScore 4.5 out of 5

618 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(618)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

December 11, 2025
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Dave for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Great service and fast delivery

I ordered a gift hamper from this Purely Gourmet - they organised delivery with efficiency and the order looked incredible.

thank you so much

December 10, 2025
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Reply from Purely Gourmet

Thankyou Pamina for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Excellent gift and value

Excellent value for money, quick delivery and the recipient loved their gift basket, what more could you want?

December 8, 2025
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Reply from Purely Gourmet

Thankyou Chris for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

I bought a gift basket for my Son's birthday, he was very pleased with all the goodies in the basket. The site is super easy to navigate. I'll definitely be using this site again for gift giving.

I bought a gift basket for my Son's birthday. Your site is very easy to navigate even though I am in New Zealand and sending the basket to my Son in Australia.

December 7, 2025
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Reply from Purely Gourmet

Thankyou D M Edmonds for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

I purchased these online from New…

I purchased these online from New Zealand for my daughter who lives in Australia. These are Christmas gifts so have not been opened yet. Delivered in a good time and the website is nice and easy to follow. I would happily purchase from this business again. Thank you.

November 30, 2025
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Reply from Purely Gourmet

Thankyou Donna for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Short notice, next day delivery

I bought the hamper for a gift for my brother and he was very happy with it and lovea the quality of the dressing gown. Amazing delivery it was short notice and they delivered the next day. The products where well packaged to avoid breakages. I will use them again in the future.

October 9, 2025
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Reply from Purely Gourmet

Thankyou Kim for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Timing and the exceptional service

Timing and the exceptional service

November 27, 2025
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Jones Gazza for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Magic

Magic. Item delivered within a few hours (within Melbourne, though) despite not paying for the same day service).
Unable to comment on quality of goods, as was not for me.

November 26, 2025
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Reply from Purely Gourmet

Thankyou Paul for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Fast and easy

Easy order, fast end correct delivery!

November 25, 2025
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Reply from Purely Gourmet

Thankyou Sanja for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Fast and easy transaction

Fast and easy transaction

November 21, 2025
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Reply from Purely Gourmet

Thankyou Karen for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Prompt

Prompt, efficient service, easy ordering procedure

November 21, 2025
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Rob for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

very Impressed

Very prompt action and reply to my email. Especially when I inadvertently ordered the same hamper twice.
The recipients of the hamper were delighted.

November 18, 2025
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Reply from Purely Gourmet

Thankyou Erynne for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Wishing you and your family a Happy Festive Season and all the best for 2026

PG Customer Support

Rated 5 out of 5 stars

Amazing team led by Josh

Amazing team led by Josh. Great products. Highly recommend. Have used them for years and always great service.

November 17, 2025
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Reply from Purely Gourmet

Thankyou Anoush for the kind words and the 5 Star Review, your ongoing support is invaluable to us, and we thank you for entrusting us with your gifting needs.

Thanks
Josh Trenerry - Founder Purely Gourmet

Rated 3 out of 5 stars

I loved that it was same day delivery…

I loved that it was same day delivery but the package that arrived wasn't exactly what I ordered. I had chosen a custom box and picked the items, but the food items were all wrong.

November 14, 2025
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Reply from Purely Gourmet

Hi Caroline,

Thanks for your feedback. I’m glad the same-day delivery was a positive for you.

I’m sorry that the items in your hamper didn’t match what you saw online. We always try to send everything exactly as shown and only swap an item if we absolutely have to due to unexpected stock issues. When that happens, we make sure the replacement is equal in quality and value or more, but I understand it can still be disappointing when you had something specific in mind.

As you can see, we have received many positive reviews, and we always aim to give every customer that same experience. Your feedback helps us improve.

Thanks again for letting us know.

Josh Trenerry
Founder, Purely Gourmet

Rated 5 out of 5 stars

communication was perfect and products…

communication was perfect and products were delivered on time, will definitely use again.

November 13, 2025
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Reply from Purely Gourmet

Thankyou Christie for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Purely Gourmet is absolutely fantastic

Purely Gourmet is absolutely fantastic! Their baskets are beautifully put together, full of high-quality treats, and presented so elegantly. Ordering was easy, delivery was fast, and everything arrived in perfect condition. The recipient loved it, and I was really impressed with the attention to detail. Highly recommend for any occasion!

November 12, 2025
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Reply from Purely Gourmet

Thank you Tracy for the wonderful 5 Star review! We’re happy to hear you loved the presentation, quality, and overall experience with Purely Gourmet. It means a lot to know everything arrived perfectly and that your recipient enjoyed their gift. We truly appreciate your support and taking the time to share your feedback. We look forward to helping you again for your next special occasion! PG Customer Support

Rated 4 out of 5 stars

Presentation at point of delivery

Presentation at point of delivery could have been better. I ordered a balloon as it was a gift for a birthday and it was delivered in a box - not really very festive. Other than that the products used were of a high quality and a good selection. Thank you

November 7, 2025
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Reply from Purely Gourmet

Hi Jackie,

Thank you for your feedback and for taking the time to leave a review. We’re so glad to hear you enjoyed the quality and selection of our products.

We appreciate your comments about the presentation. While we always strive to create a special experience, we also need to consider how our gifts are transported, so practicality sometimes comes into play. That said, we’re continually reviewing our packaging to make our gifts as enjoyable and festive as possible.

Thanks again for your order and for helping us improve.

Josh Trenerry
Founder – Purely Gourmet

Rated 5 out of 5 stars

Great customer service and great products.

Great customer service and great products. Really happy with my experience.

November 5, 2025
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Reply from Purely Gourmet

Thankyou Jacqui for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 3 out of 5 stars

Friends Gift Box was no option to write a message…

There was no option to write a message to the recipient. My recipient had no idea who the gift was from….very poor.

November 5, 2025
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Reply from Purely Gourmet

Hi Susan,
Thank you for your feedback. We really appreciate you taking the time to share it. Just to clarify, we do have a section on the cart page where you can include a gift message and delivery instructions. We’re sorry if this wasn’t clear or easy to find, and we’ll take this onboard to improve the customer experience.
We also wanted to mention that when we attempted delivery, the recipient was no longer at the address provided. We arranged to redirect the hamper to her new location at no additional charge, and were pleased to ensure it was delivered successfully.
If you’d like any further clarification or have any questions at all, please feel free to contact me directly on 0414 985 612.
Thank you again,


Josh Founder Purely Gourmet

Rated 5 out of 5 stars

Great customer service!

Great customer service!

November 6, 2025
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Reply from Purely Gourmet

Thankyou Meredith for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

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