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Purely Gourmet  Reviews 

618
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the impressive selection of high-quality hampers and gourmet treats available for celebrating various special occasions. Consumers truly appreciate the swift shipping options and reliable real-time tracking updates, which ensure gifts arrive promptly and safely. Furthermore, buyers consistently emphasize the beautiful presentation and exceptional flavors that leave every recipient feeling delighted and special. However, some customers also noted minor delivery inconveniences. A small group of reviewers experienced occasional logistical hiccups, such as parcels being left at incorrect locations or lacking proper notifications. Others mentioned difficulties with tracking updates or requested more flexible scheduling options when sending surprises.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping, prompt next-day or... See more

Product

Clients share positive opinions on product quality, frequently praising the beautiful presentation and... See more

Order

Customers had positive experiences with order, frequently praising the easy process and convenient overseas... See more

Service

Users describe positive interactions with service, expressing strong satisfaction regarding prompt delivery,... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a gift for our granddaughter who recently got engaged. As they are in Melbourne and we are in Scotland we wanted to just send some bubbles for them to celebrate. Good range of gifts at prices... See more

Company replied

Rated 5 out of 5 stars

First time buyer from Purely Gourmet, for a 'last minute' gift hamper for a wedding anniversary. The hamper (Red wine & chocolates) was very good and well received. The 2pm cut-off for same-day delive... See more

Company replied

Rated 5 out of 5 stars

Last minute order that I needed to have delivered on the same day. Customer service excellent and the products ordered were well received by the recipient. Plus discount code offered for spending $150... See more

Company replied

Rated 5 out of 5 stars

A little hiccup with delivery which Josh very promptly sorted really impressed me - shows this is a company that values its customers. Ordered the Bramble & Hedge Gourmet Nougat Gift Box and the reci... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Gourmet Grocery Store

Written by the company

Purely Gourmet is a premium Australian gift hamper business, offering beautifully curated gourmet hampers and unique gift boxes for all occasions. Whether you're celebrating a birthday, corporate milestone, holiday season, or sending a heartfelt thank you, our hampers are designed to impress and delight. We proudly source high-quality, locally made and internationally inspired gourmet products from artisan chocolates and boutique wines to gourmet snacks, condiments, and sustainable Australian made treats. We also feature a growing selection of Indigenous gifts and products that celebrate First Nations culture and craftsmanship, supporting Aboriginal owned businesses and artists through ethical and respectful partnerships. Based in Melbourne, we deliver Australia wide with reliable service, elegant presentation, and a passion for quality and creativity. Our hampers are perfect for personal gifts, staff rewards, client appreciation, event gifting, and festive celebrations like Christmas and Easter. Purely Gourmet takes the stress out of gift-giving with thoughtful, ready to send options for every occasion and every budget. We also offer custom branded and bulk corporate hamper solutions tailored to your business needs, making it easy to create lasting impressions with meaningful, premium quality gifts. Explore our full range online at purelygourmet.com.au. Purely Gourmet where exceptional taste meets thoughtful, ethical gifting.

Why Choose Purely Gourmet Hampers & Gifts

Written by the company

Free Shipping on ALL Hampers over $150
At Purely Gourmet, we go beyond traditional gifting to create unforgettable, premium hamper experiences. Every gift hamper we design is thoughtfully curated with handpicked gourmet products from trusted Australian producers, including Indigenous owned businesses. Whether you're celebrating a birthday, thanking a client, or sending love from afar, our hampers are packed with purpose, quality, and heart. We pride ourselves on fast delivery Australia-wide, elegant presentation, and a wide range of unique options to suit every occasion and budget. From locally made chocolates and artisanal condiments to boutique wines and relaxing selfcare items, each hamper tells a story of taste and authenticity. What makes us truly special? We offer customisable gift options, eco conscious packaging, and our signature “30 Day Gifting Guarantee,” which ensures satisfaction, or we’ll make it right. Whether you're looking for corporate gifting solutions or a last minute gift with impact, Purely Gourmet delivers more than just a box we deliver connection. Explore our bestselling gift hampers online and discover why so many Australians trust Purely Gourmet to make their moments extra special. Elevate your gifting today with our premium range of hampers that are made to impress, delight, and be remembered. Purely Gourmet where meaningful gifts meet gourmet goodness.

Purely Gourmet Gifting Guarantee

30-Day Gifting Guarantee

30-Day Gifting Guarantee
Purely Gourmet’s 30 Day Gifting Guarantee is our commitment to ensuring every customer has a seamless, worry free gifting experience. When you send a hamper through us, you can do so with complete confidence. If for any reason you or your recipient are not satisfied with the quality, freshness, or presentation of your gift, simply let us know within 30 days of delivery. We’ll happily offer a replacement or refund no questions asked. We also guarantee on time delivery. If your gift does not arrive on the day you selected due to an issue within our control, we’ll take responsibility and make it right. Every hamper is hand packed with care to ensure it arrives beautifully presented and ready to impress. If it doesn’t meet our high standards, we’ll fix it. Most importantly, our customer service team based right here in Melbourne is always here to help. Whether you have a question, concern, or just need some assistance, we’re just a phone call or email away. At Purely Gourmet, we believe gifting should always be a pleasure, and our 30 Gifting Guarantee is our promise to make sure it stays that way.

Contact info

Promotion box for Purely Gourmet

Same Day Delivery Across Melbourne

Rated Excellent on Trustpilot

4.7

Excellent

TrustScore 4.5 out of 5

618 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(618)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Same day delivery

Ordering the morning of delivery was just so easy. The delivery was effortless and the product was exceptional. Totally recommend to anyone looking for good value and fast delivery.

July 27, 2025
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Kristy for the 5 Star Review, Pleased you were happy with our quick delivery times .Your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

A good range to choose from

A good range to choose from, easy checkout process. Order took one week as it was sent from Melbourne to Perth, but I was given that info when I phoned to check prior to ordering, well received.

July 22, 2025
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Reply from Purely Gourmet

Thankyou Milly for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Great service

Great service. Always on time with deliveries

July 18, 2025
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Reply from Purely Gourmet

Thankyou Alfred for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

What incredible service I received with…

What incredible service I received with Purely Gourmet
They offer an incredible range of hampers with same day delivery and keep you informed with the delivery every step of the way
Don’t look past this company for the best of everything. Definitely a 5 star review ⭐️⭐️⭐️⭐️⭐️

July 17, 2025
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Reply from Purely Gourmet

Thankyou Iida for Glowing the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

The Pure Gourmet hamper I ordered was…

The Pure Gourmet hamper I ordered was absolutely perfect, excellent quality products and delivered so promptly. It was the perfect thank you for my former work team, they loved it.

July 10, 2025
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Reply from Purely Gourmet

Thankyou Jessica for the 5 Star Review and happy to hear that former work team was happy with their gift . Your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Such a great and reliable way to send a…

Such a great and reliable way to send a last minute gift. The courier kept me informed and let me know when it had been dropped off and the recipient was so impressed.

June 22, 2025
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Reply from Purely Gourmet

Thankyou Felicity for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

It was a great experience

It was a great experience. The person on the phone was polite. And my order was delivered the next day, it was beautifully presented with my note nicely printed.

June 19, 2025
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Reply from Purely Gourmet

Thankyou Shirley for the 5 Star Review and happy to hear that your happy with the overall PG experience. Your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Products were good

Products were good, variety was good, website was very easy to navigate. Then when I had a couple of questions the reaponse was prompt and helpful and very reassuring. Delivery was SEAMLESS with an interactive map during delivery. I was very impressed, and then most importantly the gifts were delicious and my sister thoroughly enjoyed her surprise!

June 19, 2025
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Reply from Purely Gourmet

Thankyou Anusree for the 5 Star Review, we are happy to hear that you had a seamless experience from start to finish as that's always our goal. Your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Great experience

Great experience. The website is a little clunky to order from but the final outcome was perfect. Thanks very much Josh!

June 12, 2025
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Reply from Purely Gourmet

Thankyou Cliff for the 5 Star Review. I'm sorry if you found some difficulties with the website your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

Josh T
Purely Gourmet (Founder)

Rated 5 out of 5 stars

It was an easy process to order and…

It was an easy process to order and delivered in time

June 6, 2025
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Reply from Purely Gourmet

Thankyou Seb for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Delivery on time and to the door well…

Delivery on time and to the door well presented 🎁

June 2, 2025
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Pru for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Brilliant gift and fantastic delivery.

Brilliant gift and fantastic delivery.

May 26, 2025
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Reply from Purely Gourmet

Thankyou Meg
for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Easy to order

Easy to order. Delivered on top and lovely product

May 25, 2025
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Carolyn for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Great service

Great service, very prompt. Happy recipients.

May 18, 2025
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Reply from Purely Gourmet

Thankyou Maree for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

the person seemed to enjoy the gift

the person seemed to enjoy the gift

May 14, 2025
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Reply from Purely Gourmet

Thankyou Lasath for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Excellent gift hamper.

The Australian Snack Gift Hamper was exactly what I was looking for. Delivered promptly. Very happy!

May 8, 2025
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Reply from Purely Gourmet

Thankyou Lindsay for the 5 Star Review , Your support is invaluable to us and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. Always a pleasure when retailers deliver the right product on time

May 8, 2025
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Reply from Purely Gourmet

Thankyou Theo for the 5 Star Review , Your support is invaluable to us and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 1 out of 5 stars

The parcel was not delivered to my…

The parcel was not delivered to my doorstep as I paid for it to be delivered. The LPO is just 5 minutes drive from the address that was provided to be delivered initially. Never ever going to do purchase from you guys and will never ever recommend it to anyone.

May 8, 2025
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Reply from Purely Gourmet

Hello Lay

Thanks for taking the time to leave a review. I understand your frustration regarding the delivery of your parcel and I sincerely apologize that it wasn't a doorstep delivery as expected.

Just to clarify, we do have a policy in place where if our courier, is unable to gain access to a property, the parcel will be left securely at the local post office for collection. We mention this in our shipping information to ensure the safety of your order.

While we understand this isn't always the most convenient option, it's the safest way to ensure your parcel isn't left unattended in a potentially insecure location.

I understand your disappointment, and I want to assure you that we always aim for a smooth delivery process. If you have any further questions or concerns, please don't hesitate to call me directly as you have my number I'm happy to discuss this further and see if there's anything else I can assist you with.

We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

Kind regards,
Josh (Owner Purely Gourmet)

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, lovely packaging and a great selection of goodies inside.

May 8, 2025
Purely Gourmet  logo

Reply from Purely Gourmet

Thankyou Ian for the 5 Star Review , Your support is invaluable to us and we thank you for entrusting us with your gifting needs.

PG Customer Support

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