Purely Polished Reviews 375

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Attempted to call the office three times on the day of my appointment to add SNS. Left two messages and was never called back. Nail technician arrived late and did not have SNS available. I have a 1 w... See more

Company replied

Rated 1 out of 5 stars

Very bad service. I have booked 2 different appointments and only one lady came. They told me that they could not get the other nail technician and would get the other booking confirmed for next day.... See more

Company replied

Rated 3 out of 5 stars

Hit and miss with manicures. Really just depends on who you get. I like the service, and will continue to use but the skill of the manicurists and also small choice of colors are so varied it’s hard t... See more

Company replied

Rated 3 out of 5 stars

Great home service, highly recommend Kate! Super nice and quick. I booked the shellac service but changed my mind to do the classic service before she came, but they charged me with shellac service i... See more

Company replied

Company details

  1. Beauty Salon

Written by the company

Purely Polished is a platform to book on-demand mobile beauty and wellness treatments to have in the comfort of your home, office or hotel.


Contact info

2.2

Poor

TrustScore 2 out of 5

375 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Refreshed after my facial :)

First time using Purely Polished. I had a facial done and Lenka left me feeling hydrated, refreshed and very relaxed. Thank you Lenka :)

August 19, 2020
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Reply from Purely Polished

Hi Reefy, we are so glad that you are satisfied with your Facial treatment from Lenka. She is one of our many Pros who are always ready to pamper clients like you! We are looking forward to your next booking with us!

Rated 5 out of 5 stars

Janet was friendly and did a great job…

Janet was friendly and did a great job on my mani pedi treatment. She had everything she needed to make my experience relaxing and pleasant. I would definitely recommend her to anyone. Thank you Purely Polished

August 13, 2020
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Reply from Purely Polished

Hi Lauren, thanks for leaving a lovely feedback! And we are very pleased to know that you found Janet's service relaxing and pleasant. We are looking forward to your next booking with us!

Rated 5 out of 5 stars

Mani & Pedi at home

Had a fantastic experience mani and pedi with Janet!
Thanks Purely Polished xx

August 10, 2020
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Reply from Purely Polished

Hi Deanna, thanks for leaving a lovely feedback. Surely, Janet is one of our pro-nail technicians and we are very pleased that you had a fantastic experience with her! We look forward to your next booking with us!

Rated 5 out of 5 stars

Highly recommend this service

Anastida was absolutely fantastic. Such a lovely woman as well as a very capable manicurist. She is very particular about her work and does an exceptional job. I look forward to booking her in the future for other treatments.

August 9, 2020
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Reply from Purely Polished

Hi Susan, thanks for leaving a lovely review! We are so happy that you enjoyed Anastida's exceptional service! She is just one of our talented and personable nail technicians. We look forward to your next booking with us!

Rated 5 out of 5 stars

Loved the massage Maddalena did for me

Loved the massage Maddalena did for me. She is extremely professional and Skillful! Thank you for stretch tips you provided to me too!

August 8, 2020
Unprompted review
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Reply from Purely Polished

Hello Nella, we are so glad that you loved Maddalena and the massage treatment she did for you! We are looking forward to your next booking with us!

Rated 5 out of 5 stars

Had a great massage

Had a great massage. Caitlin was super friendly and did a great job. I felt so relaxed after my massage, she helped relieve all the tension in my shoulders, neck and back. Looking forward to my next massage.

August 3, 2020
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Reply from Purely Polished

Hi Alison, thank you for leaving a lovely feedback. We are so pleased to know that you enjoyed the service with Caitlin. We look forward to your next booking with us!

Rated 5 out of 5 stars

Awesome experience

Awesome experience, I think I fell asleep a few times. Definitely rebooking. Thanks .

August 2, 2020
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Reply from Purely Polished

Hello Tanya, we are pleased to know that you loved your massage experience with Caitlin! We look forward to your next booking with us!

Rated 5 out of 5 stars

I’ve always been scared of massages

I’ve always been scared of massages, but this one was beautiful I was relaxed and it was a wonderful way to start my day.

August 1, 2020
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Reply from Purely Polished

Hi Leigh, we are so glad that you loved the service! We look forward to your next booking with us!

Rated 5 out of 5 stars

Incredible

Incredible. I had the most divine experience with Laura; I couldn’t have asked for a better massage therapist.

I absolutely have never felt better in my lifetime and after trying multiple massage places, I cannot recommend her more 🥰

July 31, 2020
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Reply from Purely Polished

Carly, we are very pleased that you enjoyed and loved the massage experience with Laura! We look forward to your next booking with us!

Rated 5 out of 5 stars

EXCELLENT SERVICE WORTH EVERY CENT!

Thank you Purely Polished for an impeccable booking system, excellent communication and service. Will use again!

July 28, 2020
Unprompted review
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Reply from Purely Polished

Hi Penelope, thanks for leaving the lovely feedback! We will do our best to always be on top of our services. We look forward to your next booking with us!

Rated 5 out of 5 stars

Amazing service...I really enjoyed the…

Amazing service...I really enjoyed the haircut service at home with amazing booking process, professional beautician, Raheleh, who got me exactly the style I wanted. I definitely recommend.

July 26, 2020
Unprompted review
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Reply from Purely Polished

Hi Sabina, many thanks for leaving a great review! We are so proud of Raheleh, and all our beauticians, who make sure our clients, like you, get the best treatments! We look forward to your next booking with us!

Rated 5 out of 5 stars

Hannah was amazing!

Hannah was amazing!! I will always get only her to come to my house and do all my mani & pedi's in future. She is a super star :) both my daughter and myself were very, very happy with our nails! :D

July 20, 2020
Unprompted review
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Reply from Purely Polished

Hi Tracey, we're happy to hear that you and your mum enjoyed the Purely Polished experience. Thanks so much for booking with us and we do hope to see you again soon! Cheers!

Rated 5 out of 5 stars

Great gel nails!

July 15, 2020
Unprompted review
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Reply from Purely Polished

Hey Nora, glad you loved the gel mani! Thanks for leaving us a review here - cheers!

Rated 5 out of 5 stars

Nadia was a fantastic nail technician…

Nadia was a fantastic nail technician and I felt extremely comfortable having her in my home.

July 15, 2020
Unprompted review
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Reply from Purely Polished

That's so nice to hear, Celia - thank you! Looking forward to seeing you again - have a great day!

Rated 5 out of 5 stars

Very excellent service highly…

Very excellent service highly recommended

July 15, 2020
Unprompted review
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Reply from Purely Polished

Hi Angela, thanks so much for leaving us a review here! As always, we're happy that you enjoyed the pamper. We do hope to see you again soon! Cheers

Rated 5 out of 5 stars

Fantastic service

My therapist Nadila was so lovely! She not only painted my nails beautifully she also helped me make my rice for dinner! Fantastic service, really chatty and friendly. I felt like she became my friend.
Definitely will request Nadila again. Thank you

July 12, 2020
Unprompted review
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Reply from Purely Polished

Thanks so much for leaving a lovely feedback, Yasmina. We're glad that you enjoyed the pamper with our lovely, Nadila. We look forward to your next booking with us!

Rated 1 out of 5 stars

disappointing experience.

Unfortunately my experience was quite poor. Initially I explained I wasn’t from the area and I am In a clinic and need someone to come
Out and assist.
Due to covid and other restrictions it didn’t get to happen. I thought I would be offered a refund as I had to pay $90 up front. I was
Told the lady only came 5 minutes up
The road so I didn’t think it was worth $90. I feel as though I could have been offered a full refund or at least 3/4 of the ladies time being waisted. Unfortunately it was out of
My control and I was told yes by one person
And no by another at that point it was too late. I live in East Hills so I can’t come back once I leave the clinic and I feel due to covid and getting no income right now out of good faith a refund would be appropriate in this
Instance. I don’t recommend paying in advance the full price. I recommend at least a 10% deposit as things come up
Which are unforeseeable as were
Only human. To have people pay full
Price and not budge on a refund or part refund is poor form and I won’t be recommending this company. There are others out there I’ve found who are more lenient and compassionate to people’s circumstances. Shay Warren

July 12, 2020
Unprompted review
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Reply from Purely Polished

Hi Shaye, thank you for your feedback. We're so sorry the service could not go ahead based on the hospital's decision. We were happy to go ahead with the booking based on the initial approval you received, and as per our cancellation policy, we require 24 hours notice to receive a full refund. The reason this policy is in place is to protect our beauticians and to cover them for the time allotted into their schedules. We will reach out to you directly to discuss further and want to thank you again for reaching out to us.

Rated 5 out of 5 stars

Lanka was great!

Lanka was great! Nice, professional and a great massage. I'll definitely book again.

July 11, 2020
Unprompted review
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Reply from Purely Polished

Thanks, RC! We do hope to see you again soon - have a great day!

Rated 5 out of 5 stars

Anastida is really good massesuse

Anastida is really good massesuse. Experienced and skilled in releasing the tension out of every muscle in the body. Certainly recommend and will be using her service again.

July 10, 2020
Unprompted review
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Reply from Purely Polished

Thank you for the 5-star feedback, Marie! We're glad you enjoyed the pamper with our lovely, Anastida. Cheers!

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