Purely Polished Reviews 375

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Attempted to call the office three times on the day of my appointment to add SNS. Left two messages and was never called back. Nail technician arrived late and did not have SNS available. I have a 1 w... See more

Company replied

Rated 1 out of 5 stars

Very bad service. I have booked 2 different appointments and only one lady came. They told me that they could not get the other nail technician and would get the other booking confirmed for next day.... See more

Company replied

Rated 3 out of 5 stars

Hit and miss with manicures. Really just depends on who you get. I like the service, and will continue to use but the skill of the manicurists and also small choice of colors are so varied it’s hard t... See more

Company replied

Rated 3 out of 5 stars

Great home service, highly recommend Kate! Super nice and quick. I booked the shellac service but changed my mind to do the classic service before she came, but they charged me with shellac service i... See more

Company replied

Company details

  1. Beauty Salon

Written by the company

Purely Polished is a platform to book on-demand mobile beauty and wellness treatments to have in the comfort of your home, office or hotel.


Contact info

2.2

Poor

TrustScore 2 out of 5

375 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Time and time again

Time and time again consistent service. Love my nails Hannah!

October 11, 2020
Unprompted review
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Reply from Purely Polished

Hi Angela, we're pleased that you've always trusted us and Hannah with your pampering! We'd love to see you again soon! :)

Rated 5 out of 5 stars

Great massage

I had a great massage from a very experienced therapist. Michelle was punctual, respectful and lovely. I would absolutely seek her out again. Purely Polished’s service was efficient with communicative updates. Thumbs up.

October 10, 2020
Unprompted review
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Reply from Purely Polished

Hi Tamara, we're glad you had an amazing experience with the lovely Michelle! We are thrilled to spoil you again, hoping to your next booking with us!

Rated 5 out of 5 stars

manicure from Malena

Had a gorgeous manicure from Malena who was lovely, gentle and very professional. Thanks PP!

October 10, 2020
Unprompted review
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Reply from Purely Polished

The pleasure's ours, Megan! And thanks for the lovely feedback. We hope to seeing you again!

Rated 5 out of 5 stars

A beautiful experience.

I booked a mani pedi and had lovely Nadia who spoiled me with care and attention. She was very organized and efficient and asked questions to make sure I was comfortable and happy.
I couldn’t have asked for a better experience!

October 10, 2020
Unprompted review
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Reply from Purely Polished

Hi Catherine, many thanks for leaving a lovely review! We're so delighted to know you had a beautiful experience with Nadia. She's only one of our Pro Beauticians who are always ready to spoil you. We hope to pamper you again!

Rated 1 out of 5 stars

I booked the second best person from…

I booked the second best person from the top. After I made the booking I called to ask if she would know how to do thick hair they didn’t get back to me. Then I messaged the numbered and again they didn’t get back to me. Once they had the booking they were interested. Goes to Phillphnes not local. Lady knee make up, my hair was amateur she didn’t know hair she only knew how to GHD it. As my hair is thick you need to blow dry it out in which she didn’t even bring a blow dryer with her. Wouldn’t recommend think that upset me is they ignored my calls and messages then they keep emailing and texting me to rebook or write a review.

October 3, 2020
Unprompted review
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Reply from Purely Polished

Thank you for taking your time for providing us with feedback. We are so sorry you've had a negative experience with our services. We do have a great support team based off shore and we apologise once again that our standard was not met on this occasion. Our focus is always to provide a premium service and experience for our customers. We would like to get more detail from you and our Community Manager will be contacting you.

Rated 5 out of 5 stars

Very happy!

Easy to book and great communication. Laura did an excellent job thank you!

October 2, 2020
Unprompted review
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Reply from Purely Polished

Hi Bianca, thanks for the lovely review! We are so pleased that you are happy with Laura's service. We're looking forward to seeing you again!

Rated 5 out of 5 stars

Great service

The process was very easy, I had a call and a confirmation email pretty quick, (within an hour) and I got the time I asked for which was even better!.. Lenka was lovely very chatty, and warm and did a great job!... the only thing that isn’t so good is my nail polish has come off less than 24hours later but that could be operator fault, either way I have now had to remove the polish.
It would have been good to know a little bit more or have the option to use my own things like bowls for hand/foot soak (happy to use my own things) or towels, very happy to use my own towels. Although these girls are contracted it would have been good to see some sterilisation of equipment or the contractors have sterile tools?... I would want to know it was cleaned properly from the person before me.

September 26, 2020
Unprompted review
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Reply from Purely Polished

Hi Rebecca, many thanks for your lovely review! We assure you that our beauticians follow regular cleanliness and tight care practices with their equipment to ensure the clients' health, safety and satisfaction are met. Nonetheless, it's also reasonable should clients request to use their own amenities. Again, we are delighted that you loved Lenka's service! We look forward to your next booking!

Rated 5 out of 5 stars

Great mani / pedi

Janet was great! I love my mani / pedi, thank you!!!

September 25, 2020
Unprompted review
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Reply from Purely Polished

Hello Kristin, we are delighted to know you loved your Mani-pedi treatment from Janet! Hope we could pamper you again!

Rated 5 out of 5 stars

It was amazing

September 23, 2020
Unprompted review
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Reply from Purely Polished

Thank you for the great review, Melissa! We are looking forward to your next booking with us!

Rated 5 out of 5 stars

Purely polished was a godsend

Purely polished was a godsend !
Everything from the booking system to follow up and confirmation and the beauty treatments were outstanding. You took extra special care of my Mother in her last days and I am really grateful for the kindness that you showed her

September 23, 2020
Unprompted review
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Reply from Purely Polished

Hi Suzette, thank you for the amazing review about us! We are doing our best everyday to exceed customers' expectations, and make it a point to really "pamper" you. We hope we can pamper you in the future!

Rated 5 out of 5 stars

Birthday Bliss for My MIL.

I booked the Express Facial and Classic Manicure for my MIL’s birthday as she is house bound due to medical issues. She said Laura, her therapist was lovely and did a fantastic job for her. She has already suggested she would like the same for her next birthday! 😉

September 23, 2020
Unprompted review
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Reply from Purely Polished

Hi Teresa, many thanks for the lovely feedback! We are so delighted that your mother-in-law loved Laura. Of course, we are happy to pamper her again! Looking forward to your next booking with us. :)

Rated 3 out of 5 stars

Great home service

Great home service, highly recommend Kate! Super nice and quick.
I booked the shellac service but changed my mind to do the classic service before she came, but they charged me with shellac service in the morning and the service was done at 3:45pm. I’m used to pay after receiving the service not before receiving it.

September 22, 2020
Unprompted review
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Reply from Purely Polished

Hi Raay, thanks for the feedback! We are so delighted that you loved Kate and her service. For payment, we take this in advance and have a 24 hour no change or cancellation policy to protect our beauty professionals as they block out their day/time in order to earn a living. We understand this may be different to some businesses but we hope to see you again soon!

Rated 5 out of 5 stars

Saori did such a beautiful job

Saori did such a beautiful job. My daughter felt beautiful heading off to her Semi-Formal. Would definitely not hesitate to recommend to anyone requiring a truly professional makeover 🙂

September 18, 2020
Unprompted review
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Reply from Purely Polished

Hi Rex, many thanks for the great feedback about Saori! So proud that our stylist have helped your daughter be more beautiful and confident on her event. Looking forward to your next booking with us!

Rated 5 out of 5 stars

I absolutely loved my pamper

I absolutely loved my pamper. It’s so convenient having a professional come to your home and give you their full attention! Worth every penny, thank you!

September 18, 2020
Unprompted review
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Reply from Purely Polished

Hi Charlotte, we are so pleased that you loved your Purely Polished pamper! Our Pro Beauticians are always at the ready to give you the best experience as much as possible, and we're so happy that you're satisfied. Thanks and we look forward to pampering you again!

Rated 5 out of 5 stars

A lovely lady came to my house and gave…

A lovely lady came to my house and gave me a mch-needed massage. She seemed to have great intuition and I'd definitely recommend her.

September 18, 2020
Unprompted review
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Reply from Purely Polished

Hi Amanda, thank you for the lovely feedback! We are delighted to know you've enjoyed the massage treatment. We look forward to pampering you again!

Rated 5 out of 5 stars

Professional friendly service and wonderful treatments

This was the second time Lenka has traveled to pamper my friends and I. She is so lovely and personable and provided fabulous remedial massages for my friends and a perfect pedicure for me! The service and communication with Purely Polished was excellent, friendly, fast and professional and they worked quickly to accommodate our request. Everything from the first contact, arranging payment and coordinating treatments was super easy and efficient. I very much look forward to the next time I have the opportunity to engage their services!

September 13, 2020
Unprompted review
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Reply from Purely Polished

Hello Liene, many thanks for the great feedback! Lenka is just one of the Purely Polished beauticians who are dedicated to provide excellent and luxury service to our clients like you! Our entire team is always dedicated to serve our valuable clients and strive to be the best in this industry. We are looking forward to pamper you and your group again, Liene!

Rated 5 out of 5 stars

Convenient and professional

The communication from the team at Purely Polished was excellent, in order to coordinate a time that suited.
It was super convenient and relaxing to have this service at home.
Donna was very friendly and professional, and I’m really pleased with my Lash Lift.
No doubt I will use this service again.

September 13, 2020
Unprompted review
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Reply from Purely Polished

Hi Nadine, thanks for your lovely feedback! We are always ready to help you have a smooth and convenient beauty appointment. And we're so glad you loved your Lash Lift with Donna. We're looking forward to pampering you again, Nadine!

Rated 5 out of 5 stars

Thank you so much for the wonderful…

Thank you so much for the wonderful care in looking after my mother. She takes great pride in her appearance but since becoming too ill to leave her home she hasn’t been able to visit her usual salon. This home experience was such a blessing.

September 11, 2020
Unprompted review
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Reply from Purely Polished

Hi Linda, we are delighted that we are able to help in pampering your mother in the convenience of your home. We will always be happy to go again and make her happy with the beauty care! Looking forward to your next booking with us!

Rated 5 out of 5 stars

Great customer service and a great…

Great customer service and a great experience very happy with the outcome from hannah .

September 11, 2020
Unprompted review
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Reply from Purely Polished

Hi Brian, thanks for leaving a great review! Indeed, Hannah is one experienced nail technician that many of our customers love. We look forward to pampering you again!

Rated 5 out of 5 stars

Excellent well experienced

September 1, 2020
Unprompted review
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Reply from Purely Polished

Hi Jaja! Many thanks for leaving a lovely feedback. We are so pleased to know that you had an excellent experience. We look forward to your next booking with us!

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