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Rated 5 out of 5 stars

I own puremate steamer, had a problem when the lid were it failed. Contacted them and they sent out a replacement straight away, excellent service. The food steamer is a good bit of kit, does rice t... See more

Rated 1 out of 5 stars

Avoid!!!! Ordered 2 items. Wanted to return and the company sent EVRI details for the return. Because EVRI have yet to return it due to their incompetence I have not been refunded (3weeks ago). This c... See more

Rated 5 out of 5 stars

Fantastic and lightening quick customer service! Had an issue over on the parts in our new 31" oscillating fan. Sent email on Saturday - got reply 15 mins later. Excellent communicators. New part... See more

Rated 1 out of 5 stars

This company’s customer service is awful. Placed 2 orders on separate days. Received the second order but have never received the first one and @ £99 per fan you would think they would help track / s... See more

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2.8

Average

TrustScore 3 out of 5

62 reviews

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2.8

All reviews

(62)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic!

I purchased the PureMate® PM 850 Oscillating 43-inch Tower Fan, with Aroma Function and Remote and an eight hour timer, from PureMate via eBay.
It was delivered the next day and came with a two year guarantee - and it really is amazing. It's so stylish too and does everything it says on the tin ... quietly. I honestly didn't think I could be so enthusiastic about a fan but I love it so much I have now purchased an identical one for the bedroom. Very highly recommend!

August 28, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent product that’s doing what it says it will do

Purchased a PM520 direct from PureMate and it does what it says it will do. The PM520 is very good at collecting dust and cat dander and it’s noticeable how the room feels fresher. Very pleased with the product and have purchased a PM500 for another room - hope it’s as good as the PM520.

July 18, 2018
Unprompted review

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