Pure Quartz Reviews 

271
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Fabulous service! Don't be misled if you visit their location which is a bit out of the way. Huge range and great pricing. Lee was really helpful in suggesting a few modifications. My kitchen has been... See more

Rated 5 out of 5 stars

Lee from Pure Quartz provided an amazing service from start to finish. The choice of quartz available was fantastic - far more than you typically find in large retail stores. The price was also mu... See more

Rated 5 out of 5 stars

Having been let down on a fitting date by a local Tunbridge wells company (CN* L*******), Pure Quartz came to the rescue! Within a week we had templating and fitting done, using the same stone we want... See more

Rated 5 out of 5 stars

Purequartz has simply been amazing. Their price is reasonable but beyond that the team is great. Lee who manages the customer relations is very responsive, approachable and helpful. Peter who came to... See more

Company details

  1. Interior Designer

Information provided by various external sources

Quartz&Granite worktop specialists! 'We Beat Any Quote'


Contact info

4.8

Excellent

TrustScore 5 out of 5

271 reviews

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4.8

All reviews

(271)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

What a great company !!

What a great company !!
The turn around from template to fit was amazing -4 days ! And they worked so hard,no interruptions just got on with the job.
And looks stunning ,great communication along the way -thanks Greg and the team ,brilliant work !! We are so very happy

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Pure Quartz Worktops

Our quartz worktops were installed by Pure Quartz. We were kept informed at every stage of the instalment by email or phone very promptly. The templating was done on Monday and the fitting took place on Friday. Greg and John worked quickly, efficiently and courteously throughout. The quoted price was very good and exactly what we paid. We are delighted with our new worktops and thank all the team at Pure Quartz for their work.

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

Extremely competitive quotations and quick installation,

After visiting several stone masons, we found pure quartz, Lee was the most help full of all the sales persons we came across and offered suggestions on materials, prices etc. Pure quartz's price was the most competitive that we received and offered as standard services that other companies charged for including, drainage for the sinks, cut outs and polishing etc.
Lee stood by his quotation even though our kitchen build dragged on, he arranged the templating and fitting within the same week, we are more than pleased with the worktops both in quality, material and installation, I would gladly recommend Pure Quartz over any of the other companies we contacted, Lee was always at the end of the phone if needed. I can not thank Lee enough. Athe best for the future.

September 19, 2021
Unprompted review
Rated 5 out of 5 stars

Definetly recommend

Pure Quartz have done a great job for us. The worktops look beautiful and accurately fitted. Customer service very efficient and price very competitive. Overall would definitely recommend.

July 24, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent product and excellent service

I engaged pure quartz for my kitchen worktop and island. They have been really helpful and friendly in the whole process. They delivered and installed the worktop with utmost perfection and could not have asked more! My kitchen looks just perfect and would highly recommend them!

July 22, 2021
Unprompted review
Rated 5 out of 5 stars

Silestone Stellar Night

Been a couple of months waiting for Kitchen to be ready so Lee of Pure Quartz has been a patient one, but once we were ready so was Pure Quartz, no pressure, had to be right for us!! Once our worktop was in the guys left no mess and a few minutes later was the call to pay, Amazing job, a few obstacles overcome by the guys due to wonky wall!! Very Professional

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

A good price doesn’t mean poor quality

So happy with our kitchen worktops, the quality of the work is fantastic.
Also, and perhaps just as important, is the price, if it wasn’t for the reasonable costs and “everything is included” price we simply could not have had a quartz worktop. All the other companies I tried (and I tried lots) were charging for every little detail even down to the edging…which you have to have. Pure quartz priced the job and everything was included. If it could be cut from the stone I’d bought it would be fitted into my house.
Really happy

June 13, 2021
Unprompted review
Rated 5 out of 5 stars

Pure Quartz beat our quote from Wren by…

Pure Quartz beat our quote from Wren by £1,200

We where hesitant to proceed as the price difference seemed too low compared to various other companies. The fact you do not have to pay a deposit was the decider for us. So we proceeded with the order.
Our worktops have been installed yesterday and we are ecstatic with the installation. Greg the head fitter was amazing to watch and bent over back to accommodate my requests.
The only fault was that the installation team arrived 2 hours later than expected. But apart from that we are so happy to have found this company and will recommending to all family and friends

June 10, 2021
Unprompted review
Rated 5 out of 5 stars

I am extremely pleased with my whole…

I am extremely pleased with my whole experience with pure quartz. I love my quartz work tops in my kitchen and utility room. I have shark nose detail that gives such a modern finish. The workmanship is excellent total perfection. The price is very competitive. The tops were templated and fitted in the same week.
I would totally recommend this company.

June 4, 2021
Unprompted review
Rated 5 out of 5 stars

This company are amazing

This company are amazing, I would 100% recommend them, came and did the templating and measurements on the Tuesday and came on the Friday just 3 days later and fitted them, they have done an amazing job. A big thank you to Pure Quartz

Thank you once again

June 4, 2021
Unprompted review
Rated 2 out of 5 stars

Extremely rude and unprofessional…

Extremely rude and unprofessional service. Obnoxious and aggressive operator - having placed an order a month ago I have been treated with absolute contempt. My only crime was trying to confirm a delivery which was discussed at the time. Apparently the operator of this business doesn’t do customer service and can’t organise his deliveries if the week includes a bank holiday. Avoid - there are plenty of other companies to choose from.

The replies from this business owner speak volumes about his poor attitude and failure to take responsibility.

I demanded nothing - I only called to confirm delivery as per our previous conversation. He would be better off working to improve his business rather than insulting customers he has lost.

I have this morning spoke to Nicky. I have every faith that Nicky has this situation in hand and that improvements will follow.
I extend my thanks to her for reaching out and it is credit to her that she is addressing the issues arising from this situation.
Nicky - I wish you well.

June 1, 2021
Unprompted review
Pure Quartz logo

Reply from Pure Quartz

Hi Helen

We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here.

All members of our team uphold strict standards and are passionate about meeting each individual customers expectations. Unfortunately on this occasion an off-cut was reserved a month prior with a provisional date booked. Our client called on the same week as booked prior but we always request at least a weeks notice which was not given.

I have personally been away for 2 weeks, If you’re open to discussing this further, please call us at 01233733111 and ask to speak with Nicky, Director of Pure Quartz. We’d greatly appreciate the opportunity to make things right


Nicky
Director

PureQuartz

Rated 5 out of 5 stars

Excellent team and product

5 star service from initial phone enquiry to final fitting. Very polite, friendly and professional team that really know their trade. Wouldn’t hesitate to strongly recommend Pure Quartz

April 26, 2021
Unprompted review
Rated 5 out of 5 stars

We couldn’t be happier with choosing…

We couldn’t be happier with choosing Pure Quartz to provide and install our quartz worktop. Excellent advice and service given throughout. Lee went above and beyond to source outstanding quartz that matched our requirements. The workmanship was to a high standard and when the fitters where on site they were professional and polite at all times,
we would highly recommend Pure Quartz
Thanks again to Lee and his team.

April 25, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

I would love to be able to rate Pure Quartz highly but have had the most terrible experience with them. They came, templated and fitted everything in good time. Once fitted, however, and money paid, we noticed some issues (worktop not flush to wall, not level, pinching gas pipes). We contacted Pure Quartz after 1 week to ask for this to be rectified but were told the fitter was unavailable. Over 8 weeks later, and fitter still hasn't been available and Pure Quartz refused to send anyone else. Note that their website's terms and conditions say that any snags will be fixed within 14 days. We're now in week 9. I'm just so disappointed, not to mention out of pocket as now we have to pay someone else to come and fix it. Really, avoid this company. I wouldn't want anyone else to have a similar experience. I've had numerous conversations with Lee which go round in circles without anything being resolved and are really upsetting.

April 20, 2021
Unprompted review
Pure Quartz logo

Reply from Pure Quartz

Hi Emma


Thank you for your feedback.

“Avoid at all costs”? a bit harsh!!!

As you can see on other reviews, we are known for taking ownership and caring deeply about our customers.

On this occasion The worktop area was an offcut (1500x650mm) and could not be levelled as there are no joints. All remedial works should be taken on by a kitchen fitter as they need to level the units, which will then resolve all issues (i.e un-level worktop, a gap underneath pre existing tiles)
Our technical team have explained that the worktop was installed on pre existing units which where not level and have repeatedly instructed Emma what work needs to be done.

It is a shame that we can not display images on Truspilot as the images are self explanatory and would display an unfair rating of 1 star.


A member of our team will contact you ASAP to discuss resolving this issue and clarify all concerns, again!


Kind regards

PureQuartz
Management

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