PureTalk Reviews 1,723

service at my house is very bad my wife's phone cannot receive calls and the internet will not work

I was transitioning from a Verizon family plan to Puretalk. I was concerned that, if I were to convert first, my number was the primer Verizon number, my family would lose their phone service. I was quite pleased that Puretalk customer support was very helpful guiding us through that process.

You told me I would be paying $29 a month and you continue to charge me $39!
What’s up with that?!

Puretalk has been nothing short of amazing. The cost is affordable and the service is great. Their customer service is top tier and super kind!

Pure Talk's customer service team appears to be knowledgeable of the various programs and available promotions. The CST spends the required time listening and understanding the client's needs, plus has a working knowledge of correcting the correctable. The CST also understands the importance of time management and what is required to fix the issue(s). The CST is not condescending, does not belittle the client, and shows respect, even when the client is not fully understanding the potential challenge.

Quick and painless, very helpful.
BTW:1 I really dont like the two factor auth when using the ap-maybe thst could be improved
2- maybe allow partial payments and splitting payments between different cards

I live in a very rural part of the Arizona desert & I operate on solar power. Over the 25 years I have had cell service it has been sketchy at best, even with a signal booster. My reception with PureTalk has been better than ever and at substantial savings. Customer service is always courteous and helpful.

Voicemail box is difficult to use. Would rather it be disabled and go back to the phone voicemail box.

I have only had one reason to call and that was because I felt bad for not rounding up to help the Veterans and had that changed to do so. I have not had any other reasons to call so far and therefore you all seem to be doing everything very good.

Awesome service, I have better signal at my house than the last 15 years at Verizon. Plus I am saving $1200 a year.
And the customer service is such a blessing, I can actually understand the people I talk with( almost impossible now days). Keep up the excellent work!

Barbara was excellent with her knowledge and friendly customer service skill.

Before switching to Puretalk, I checked to make sure the signal would be good in my area and it showed it was. It is not at all. Things won't load, calls sometimes I can't hear the other person...Pretty disappointed. Will probably be switching carriers unfortunately.

Fantastic company!

They are patient and thorough in helping you. And of course, COST EFFECTIVE!!!!

Fast reply, good information

Works good when it wants to some places are bad

Haven't noticed any change from Verizon except much friendlier customer service reps and a lower monthly bill!

Great service, Good price.
We are a few mnth into our new PureTalk deal and are very happy. $135 beat $270 a month.

We travel by RV quite a bit and thus far have no issues with Pure Talk. Reception has been very good including the Hot Spot.
Thanks for your customer service.

Your cell phone coverage is horrible near my home. After several calls with Pure Talk, it was acknowledged that I live very close to a "black" zone on Pure Talk maps. Interesting that that reality was never mentioned as I was signing up for service from Pure Talk. Radio ads are very misleading as Hannity and Levine make the statements that their Pure Talk provider uses the same service towers as Verizon and AT & T.

In past calls to discuss my concerns, no one mentions what is being done to improve your cell phone coverage.