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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the natural ingredients and the product's ability to keep them full. Many find the taste pleasant, especially when mixed with other ingredients, and value the product for its nutritional benefits and natural composition. The convenience of quick delivery and the ease of managing subscriptions are also frequently mentioned positives. However, some people were dissatisfied with the product's taste and texture, describing it as gritty or bland, and noting a bitter aftertaste. A few customers also reported issues with customer service, including unaddressed queries, lost packages, and a lack of support. There were also concerns about the consistency of flavors, with some reviewers feeling that different varieties tasted too similar or did not match their descriptions.

What people talk about most

Product

Users describe positive interactions with the product. Many customers appreciate the natural ingredients,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers appreciate the natural ingredients and the health... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering and fast delivery,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery, with some... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express frustration, citing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Like that the mix is all natural and don't mind the gritty texture as I feel it adds fibre but the flavors are so subtle that its hard to distinguish between them. The Cherry Bakewell & Mixed Frui... See more

Company replied

Rated 3 out of 5 stars

I bought their selection pack of 14 sachets and they are tasteless and a vile gritty texture. I tried a bit with yogurt and it was horrible. I mixed a bit with fruit and juice and it was no better a... See more

Company replied

Rated 3 out of 5 stars

I really wanted to love this product because it has a lot going for it. The gritty texture is actually a positive for me and adds to the wholefood feel. However, the flavour doesn’t quite align and th... See more

Rated 4 out of 5 stars

I ordered thw variety starter pack, admittedly a little bit priceyer than Id like. I had banana today which tasted as expected, like its ingredients. I like that its made locally to me and out of actu... See more


Company details


Contact info

3.3

Average

TrustScore 3.5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Coconut meal bar

Bought to take on holiday, along with the berry and chocolate flavours. The coconut one is disgusting feel like my mouth is just full of grit. My partner binned his after one bite. Seriously going to try the other flavours now. Omg they are awful so all 20+ bars are now in the hotel bin - no way am I carrying them on the plane tomorrow. So pleased I tried them before putting them in my luggage. If I wasn’t off on holiday, I’d be returning them for a refund.

May 28, 2025
Unprompted review
Purition logo

Reply from Purition

We’re really sorry to hear this – especially while you were away. Our bars are made with simple whole food ingredients like nuts, seeds, coconut and cocoa butter, which gives them a firmer, more natural texture compared to typical snack bars made with syrups, oats or date pastes.

We make trial packs with one of each flavour so you can try them first before committing to a full box. It’s a shame they weren’t right for you, but we really appreciate you giving them a go.

Rated 5 out of 5 stars

Healthy and versatile blend, good for digestion

The blend is really good for digestion, unlike other protein shakes. It is not a protein shake, it is a blend of fundamental foods. I feel it has improved my well being. They use the right amount of fibre and protein. I tend to use the naked blend and bananas, so I do not have to use any sweeteners. My latest fun is adding blue spirulina superlatte (another purition product) that I no call the banana blues. It is versatile as a concept so I never get bored - this is the only brand I have used for the last.. many many years, since they started. The flavoured versions are also superb, and I use them too. The company is also very well run, deliveries are no problem, reliable courier. Any questions will be answered. Even if I am not diabetic, sugar is my enemy and with this I can keep it at bay. To me a banana blues is much better than cake.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

The best shakes I've tried

I have been using Purition shakes and Purition whey powder for some time now and appreciate the composition of the powders and the comprehensive info. I have always had prompt delivery and you can manage the subscriptions with ease. There isn't too much stevia in them - I hate all non-sugar sweeteners and most protein shakes I have tried contain far too much. My favourites are coffee and walnut and chocolate. I blend with milk and add decaf coffee to the coffee and walnut and cocoa powder to the chocolate one to give an extra flavour boost. I also add a spoonful of honey to both. Keep up the good work!

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great Taste and Healthy

I've been using Purition shakes for a few weeks now, and I'm on my second order—absolutely loving them! Delivery is free over £25, and my orders have arrived within two days, which is super convenient.

I started with a selection of individual flavours to see which I liked best (there are so many to choose from!). The only one I wouldn't reorder is Vanilla and Macadamia, but the rest have been delicious.

What I love most is the versatility—whether as a shake with your preferred milk or water, a warm porridge with a splash of hot milk and some fruit on top, or mixed into yoghurt. I’m planning to try them in overnight oats next!

Best of all, I’m consistently losing weight. Bonus!

Would highly recommend it to anyone looking for a healthy, flexible meal option.

May 11, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed poor flavour

Tried banana with unsweetened almond milk very disappointed no banana flavour tasted very bland.
I hope other flavours I chose to try are better.
Stomach bloated and some pains later that morning too.
Unsure if as a shake is best option but hoping not a waste of ££

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

We have this for breakfast everyday and…

We have this for breakfast everyday and have tried most of the flavours. It suits us perfectly as we are pescatarian and like to top up our protein intake. We mix it into Greek yoghurt with a drizzle of honey, we then place fruit on top then sunflower and pumpkin seeds and a sprinkling of flaxseed. It tastes delicious and using the different flavours and fruits brings great variety. I have always found the service of the company to be spot on.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely delicious

Absolutely delicious! I love these meal replacements. They taste good, and the company sends them out to me quickly when I reorder. Thank you for giving us a healthy alternative as apposed to all those nasty protein shakes out there with aspartame and other bad ingredients.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Purition Protein Powder YUM

Purition Protein Powder is absolutely delicious my favourite is the Coffee & Walnut, in fact i love all the nutty ones, wholefood easy to blend in my smoothie maker.
Will definitely continue to subscribe.

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

Taste absolutely disgusting.

Taste absolutely disgusting.
Coffee walnut flavour taste like sour milk and made me heave.
I used unsweetened almond milk that was freshly opened so it wasn't my milk.

April 15, 2025
Unprompted review
Purition logo

Reply from Purition

We’re really sorry to hear you didn’t enjoy the Coffee & Walnut.

It’s one of our least sweet options - both coffee and walnuts are naturally bitter ingredients, and we don’t add any artificial flavours or sweeteners to mask that. That said, it definitely shouldn’t taste sour, so we’d like to look into this further.

We’ll be in touch directly to check the batch details and make sure everything’s as it should be.

Thanks again for giving Purition a go, and for confirming your almond milk was fresh. We really appreciate the honest feedback.

Rated 3 out of 5 stars

I would previously have given 5 stars…

I would previously have given 5 stars without hesitation, as I absolutely loved the old vegan blend and had it for breakfast regularly for a number of years. However, Purition has introduced a new Vegan 2.0 and at the same time sadly reduced the range of vegan flavours. I tried to persevere but the heavy texture and bitter aftertaste were so unpleasant I couldn't continue. I'm surprised this was approved. It would have been fairer, especially to long-term subscribers, to get customer feedback before rolling it out, maybe through samples or even focus groups. Although I'm vegetarian not vegan, I was also using this product as a way of cutting down further on dairy and I'm disappointed I can no longer use it for this purpose. Purition, please bring back the original vegan blend.

April 8, 2025
Unprompted review
Rated 3 out of 5 stars

Avoid subscribing….

Usually sceptical of powders but this one is great! All natural ingredients. Made a delicious chocolate smoothie with mine. Very good price on subscription. Look forward to trying different flavours.
However, since trying to unsubscribe, it appears there are no links on the website to do so. After a couple of patronising emails from ‘Philippa’ telling me I should use it every day fof full benefits, and oh…..it appears ‘we have a technical issue on the website, as in, the cancel links, don’t exist……sick to the back teeth of companies making it impossible to cancel. Left a five star review originally, reduced to three.
After using it for a couple of days, it left me feeling bloated, no way could I eat this every day.

April 4, 2025
Unprompted review
Purition logo

Reply from Purition

Thank you for your review, and we’re really sorry it ended in frustration.

You’re right - there was a temporary issue with the cancel links in the ‘Manage subscription’ section, and we completely understand how frustrating that must have felt. That’s on us, and we’ve fixed the issue now to prevent it happening again.

We also want to apologise if any of our replies came across the wrong way. Our aim is always to help - some people do ask how to get the most from Purition, so we try to share tips where it’s welcome. But we know it’s not one-size-fits-all, and we respect that it didn’t suit you.

Thanks again for trying Purition and for your honest feedback - it helps us improve.

Rated 1 out of 5 stars

Took ages to arrive

Took ages to arrive - and from a uk shipping address that's terrible. My normal protein shakes "Protein" is next day.

I also didn't like the flavour or the texture. It was bitty and not smooth.

Sorry going to stick with "Protein"

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great company, good meal substitute

I wanted to find a meal replacement mix and protein that didn't have random junk like emulsifiers in them. Purition fit the bill.

I've been a happy customer for over a year now. Yes, the mixes don't quite taste the same as other companies' because they don't have additives which make it mix smoother, but personally I like the taste and texture.

Moreover, Phillipa provided the best customer service I've received from any company when I had a subscription about to dispatch and she really pulled through to cancel it last minute before DPD picked it up. Her work as a customer support rep and Purition's minimalist products are both commendable, and I encourage people to try them if they're curious. I certainly prefer it to competitors like Huel!

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

Bad stomach pain :(

I got myself a selection of individual sachets to try. I did really enjoy the taste of the first one I had with oat milk, and the texture made me feel like I was consuming something really healthy and not overly processed. But- I had the most awful stomach pain afterwards, which meant I had to take painkillers. I tentatively tried another flavour stirred into Greek yogurt (I have to admit I enjoyed the taste of this less), but the pain came back :( Needless to say I won’t be using 6 other sachets I purchased as it just isn’t worth it- it really hurts! My diet is rich in fruit and veg so I’m very used to fibre, and I’ve used protein shakes in the past with no ill effects, so I don’t know what the issue is. It’s a massive shame because I really wanted to use Purition regularly.

March 7, 2025
Unprompted review
Purition logo

Reply from Purition

Thank you for sharing your experience - I'm really sorry to hear about the stomach pain you had. That sounds awful and definitely not what we want for anyone trying Purition.

While most people's digestive systems get on well with our products, the natural ingredients like seeds and nuts can sometimes be a bit much for some people, even if you're used to high-fibre foods. Sometimes starting with just half a sachet can help you adjust over a few days.

It's a real shame this didn't work out for you. If you'd like to discuss more about your experience or ingredients that might have caused this reaction, please feel free to drop us a message directly hello@purition.co.uk or 01743 444397.

Thanks for your kind words about the taste and texture of the original blend. We really appreciate you giving Purition a try and taking the time to let us know how you got on.

Rated 5 out of 5 stars

Natural and satisfying

Very very speedy delivery.
Natural tasting flavours with no artificial nasties.
Blend mine with a banana and milk every morning and I stay satisfied till lunchtime.
So pleased I found this company.

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

Healthy Real ingredients

Delivery was superfast, next day. Customer support answered any questions I had on the same day. I went for the mixed flavor Sachets first off to see which ones I liked and I was pleasantly surprised on how full they kept me. I fast, have one shake at lunch then a healthy dinner. I have been searching so long to find something for my first time experiencing shakes with no ultra processed ingredients. Highly recommend if you want to put something nutritious into your body.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Best shakes around !

Best shakes around, lovely tasting, great ingredients, have them daily and been using now for couple of years, wouldn’t be without. Great company, communication and fast shipping.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service in an honest…

Excellent customer service in an honest and objective comparison with some of the competing products, and the products are a world apart from the sickly sweet powders and shakes that masquerade as healthy all in one meals, when they're full of utra processed crap and sugar. This is real food, not UHP rubbish. yes the falavours are subtle, and yes it's very "bitty" but that's exactly what real seeds taste like, seems to me that half the world has never encountered chia seeds in food before judging by some of the silly reviews.

January 31, 2025
Unprompted review
Rated 2 out of 5 stars

The taste is really disgusting it…

The taste is really disgusting it literally tastes like sick!!! I’m glad I didn’t buy more than 4 sachets!!

January 25, 2025
Unprompted review
Purition logo

Reply from Purition

We're very sorry to hear that you didn't enjoy the taste of Purition Vegan. We would appreciate the opportunity to learn more about your experience and make this right. How did you prepare it? We find preparation can make a big difference to taste and texture. Our natural ingredients and subtle sweetness can take a little getting used to at first - was this perhaps what you experienced? Purition should not and does not taste like sick! Please contact our customer service team at hello@purition.co.uk or 01743 444397 so we can help.

Rated 1 out of 5 stars

⚠️⚡ Disgusting

Absolutely disgusted the taste made me sick.

January 18, 2025
Unprompted review
Purition logo

Reply from Purition

We're genuinely sorry to hear this. This is definitely not the experience we want our customers to have. Given your feedback, I've cancelled the subscription you set up at the time of ordering so you won't receive any more. Could you share how you prepared your Purition? We find preparation can make a big difference to taste and texture. We would like to understand more about what went wrong and make this right for you. Please contact our customer service team at hello@purition.co.uk or 01743 444397 and we'll be happy to help.

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