Purple Frog Reviews 1,805

Gift was really helpful and understanding of what we were looking for in a property. Really chatty and very nice, great experience all round.

Gift was absolutely lovely really amazing

Stefan was a very good agent. Have lots of helpful information and was very helpful.

Georgia H was a great agent, really helpful and answered lots of questions for us

Where do I even begin with the horrifying experience with purple frog student accommodation Bristol housing agent. If I could give them zero stars, I would. This agency is an absolute nightmare, and I strongly advise anyone considering renting from them to run as far away as possible. Here's why:

First and foremost, the most glaring issue with this student housing agent is their complete disregard for basic living conditions. The property they rented out to me was infested with mould! From the moment the students stepped into the house, they were hit with a musky, damp odor Little did they know, that was just the beginning of the nightmare.

Every bedroom of the house has mould, some rooms worse than others. The Mould was on the walls and even the spread into clothes and furniture. It was clear that no proper maintenance or care had been taken to address this issue. The mould not only posed a severe health hazard but also made the house not safe to live in. Some students have developed respiratory problems during their time there.

The student tenants and parents tried to contact the student housing agent to address the issues. The-calls and emails went unanswered for months, leaving students to suffer in a hazardous environment. It was as if they simply didn't care about the well-being of their tenants.

In addition to the mould issue, the overall condition of the property was deplorable. The house was in a state of disrepair, with leaking pipes, broken appliances, and shoddy electrical wiring. It was evident that the student housing agent had no intention of investing in the upkeep of their properties, despite charging exorbitant rental fees.

Furthermore, the staff at purple frog were consistently unprofessional and unresponsive. They showed no empathy or concern for the appalling conditions they subjected their tenants to. It was clear that their only priority was collecting rent money, without any regard for the basic rights and well-being of their tenants.

In conclusion, my experience with purple frog was a complete nightmare. Renting from them was an absolute mistake, and I strongly urge anyone students/Parents considering their services to look elsewhere. The mould -infested property, lack of maintenance, and unprofessional staff make this student housing agent a disgrace. Save yourself the stress and health risks—stay away from Purple frog at all costs!

Georgia was a great agent for the viewing very friendly and helpful

Anna was a really good tour guide, showed us every property we wanted and has done an amazing job!

Joe showed us round, very informative and helpful with lots of useful answers to our questions about the house. Property itself seemed very decent, and viewing didn't take too long

Gift showed us the property on Raddlebarn road and she was so helpful and friendly. She talked us through the property well without feeling forceful, she was great!!!

Great help and made us feel very welcome Stephan was amazing

Our agent Anna was so helpful and lovely. She made us very comfortable and answered all our questions. The experience was really nice and put us at ease.

Georgia is very friendly and nice. She explained in detailed and tried to help😊

There were some mishaps with keys not working in doors. But friendly and helpful despite this.

Anna was brilliant showing us around houses

Anna was very friendly towards us and answered all the questions we had.

Anna was really helpful showing us around houses. She answered all questions well! Very happy with her service.

The agent Anna was very good and kind and helpful

Carla was incredible and very friendly. Was very informative and gave us all the information we needed.

Georgia was super helpful whilst we were looking for our house. Would definitely recommend going to them.

Georgia gave us a lovely tour around the houses and was very helpful to find the perfect house