Purple Frog Reviews 1,805

Made us feel very looked after and showed us a range of properties. Georgia was so friendly and really impacted our experience with Purple Frog.

Lloyd was a very good support for me during my viewing. His customer support made me feel comfortable as I viewed the property.

Had a viewing with Anna, she was very helpful. Fully recommend.

We have a great experience looking around houses with Anna. She was very friendly and kind. Definitely would consider renting a property from Purplefrog

Anna showed us around a few houses - she was really friendly and welcomed all our questions, which made the house viewings run smoothly

Anna- Approachable and friendly, thank you.

Would absolutely NOT recommend purple frog - read this

On the 23rd of September I moved into my flat. Prior to that I spoke to the landlord and he said that’s fine he will drop the keys off at the office, I also messaged abder, and he said collect the keys from the office, I told him the date I am moving in and nothing was said about needing an appointment etc. Online it says purple frog Birmingham is open on Saturday from 10 til 4. I arrived there at 10.20 after a and 4 hour drive from kent with all my belongings to collect the keys and move in. I feel that abder should’ve said we aren’t open Saturdays as I told him the date I’m moving in 3 or 4 weeks prior. I knocked on the door, no answer. So I called the purple frog number and got through to someone in the switchboard - Molly. She said all the offices are closed I will mark this as urgent and send an urgent message out right now and call you back in half hour. She also said you were meant to have and appointment of when to collect your keys, which I was not told! I waited an hour and a half, no call back. So I called back, and another lady answered, - shanaed, not only did molly leave for the day she didn’t alert any of her colleagues of the situation, furthermore the number shanead said they cannot even call back, so how was Molly going to call me back?? At this point I was frustrated. This woman was also very unhelpful, no solution was offered at all. She said wait for a call back Monday morning. I live 4 hours away, so going back is not an option, I had uni at 9am Monday morning. So where was I meant to stay? I was very jet lagged as I had just come back from Canada 1 day before and very ill. At this point I had rang my landlord too but he hadn’t answered. I was extremely frustrated and felt as if no legitimate help was being offered. She said you could stay in a hotel, however, after paying £900 rent for the month, and not even being there for the month only the last week, why would I then go and pay more money to stay in a hotel?? The woman on the phone suggested calling the emergency maintenance, which I had already tried, 7 times, and no one answered. I told her this she said try again so I did. It was approximately half 12 - 1 at this time. Called back several times and again no answer. This was the most stressful situation I have ever been in. I then called the normal maintenance line who picked up, the girl who answered said she could not patch me through to the emergency line and said just keep trying. No one was offering a real solution at all or comprehending that I’ve travelled so far, and that no one told me the Office would be shut, so this is mistake on purple frog!! Finally after another hour of ringing, my landlord calls back, and send his brother with keys. So in this whole situation, purple frog did not help or give me a solution, if it wasn’t for my landlord, I would’ve had to wait til the week to get into my own room! I read so many good reviews about purple frog, this has changed that. I am extremely angry about this happening. Moreover, since I had messaged abder that morning about me moving in, he responded asking if I managed to get in okay, so I replied telling him what happened, and still no reply!! That is very awful, as I am a customer, and he took me to view the houses, a reply would’ve been the bare minimum. If he responded saying no purple frog is shut on the weekends and you need an appointment all of this could’ve been avoided!!

For all of this hassle, poor communication, and lack of solutions offered I expected clear compensation!! Yet all that was offered was a just eat voucher.

Furthermore, for a room that costs £900 a month, you would expect no issues, however since I’ve moved in I’ve had issues with the shower drain, the landlord responded very quickly and did bring something to unclog it, however it lasted one day and just clogs back up, to the point where I can only have a 7 minute shower because the water would flood the bathroom otherwise, the fridge is covered in ice at the back so much I cannot take it off myself, and I’ve had to throw away food multiple times as it would go off from being half frozen!! I have also been waiting for a replacement desk chair for nearly 4 weeks.

Do not stay with purple frog!

Lloyd made moving into a new house feel very easy it made me feel very at home very pleased with the service

Anna was amazing and so friendly, she knew all about the properties she showed us

Georgia was very helpful, found lots of different places at our request.

I had 2 really great viewings with Stefan, he was very helpful and knowledgeable

Joe W recently gave us some house tours. He was very friendly and helpful, and answered any questions we had for him.

Joe Wilson was incredibly informative and made the whole experience an honour to be currently under purple frog. A true hero in the letting industry. Proper comedian and made me feel at home when checking each house.

Joe Wilson was very helpful in showing us round and knew all the statistics when we questioned him

Joe Wilson was very helpful in showing us round the houses we booked for viewings, he was very knowledgeable and friendly.

Joe Wilson was very helpful and polite, he gave good information on the properties.