Puyallup Diamond & Gold Buyers Reviews 

88
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the extremely friendly, knowledgeable, and professional staff who provide wonderful guidance and helpful advice during jewelry evaluations. Shoppers deeply appreciate the fair pricing, generous offers, and transparent explanations, noting that transactions feel entirely comfortable, safe, and free from any sales pressure. However, some reviewers were not happy with scheduling reliability, reporting frustrating experiences where nobody showed up for their confirmed appointments or communication fell short. Despite these occasional drawbacks regarding scheduling consistency, visitors generally find the overall service trustworthy, efficient, and pleasant for selling precious items.

What people talk about most

Staff

Consumers find staff to be positive, professional, and knowledgeable during their visits. Reviewers... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall process as wonderful, cool,... See more

Price

Clients share positive opinions on price, reporting fair and stellar offers for their valuables. Consumers... See more

Service

Customers had positive experiences with service, highlighting knowledgeable staff and fair negotiating when... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being honest,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took several pieces of jewelry to get appraised and evaluated for sale. The appraiser seemed very honest and explained that today only Gold is worth something, no longer are diamonds or emeralds wor... See more

Rated 5 out of 5 stars

Absolutely stellar pricing and customer service! Very relaxed and no underselling or picking apart what I brought in. She even suggested breaking a very large and heavy mens ring I had to confirm it w... See more

Rated 5 out of 5 stars

The process was pretty easy and the lady that I worked with was great in explaining my options. No pressure and very informative. The parking was the only issue and it probably had more to do with... See more

Rated 5 out of 5 stars

I visited this well-established business located near South Hill mall for over 15 years. I worked with Erica who is very friendly, knowledgeable, and professional. She thoroughly explained the apprais... See more


Company details

  1. Jewelry Buyer

Written by the company

View our large selection of jewelry, watches, and coins.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

88 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(88)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Generous Appraisals

A very sweet lady helped me. I had a great experience, was given a generous appraisal which I accepted. I will refer them and would definitely use them again.

March 2, 2026
Rated 5 out of 5 stars

I recently went through an old jewelery…

I recently went through an old jewelery box I’d collected keepsakes in for years and decided to learn more about a few of the pieces I had. Went into Puyallup Diamond & Gold Buyers and had such a great experience! Jessica was so friendly and able to answer all of my questions & explained different factors & markets that are each considered as well as ensuring full transparency and wanting the best for both buyers & sellers. She took the time to show me tests and the meaning of some of the more unique stamps/markings on my jewelry. Not only did I leave with a few hundred more than I entered with, but I enjoyed the sincerity Jessica has within interactions w each customer. I also can confirm that they pay higher % for gold than the majority of other highly rated buyers in the area. Jessica and Puyallup Diamond & Gold are the real deal!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Schedule an appointment

Once I was able to get in to have the assessment, it was wonderful. I recommend making an appointment rather than trying to catch them in. They gave me a fair price and explained the process while checking the gold. I highly recommend.

February 13, 2026
Rated 5 out of 5 stars

5-Star Service, Recommended

I visited this well-established business located near South Hill mall for over 15 years. I worked with Erica who is very friendly, knowledgeable, and professional. She thoroughly explained the appraisal process, pricing, and payment process. Erica was great to work with offering advice when requested, and providing a pleasant, no pressure experience.

January 25, 2026
Rated 5 out of 5 stars

Sell or wait. That is the question 🥹

I took several pieces of jewelry to get appraised and evaluated for sale. The appraiser seemed very honest and explained that today only Gold is worth something, no longer are diamonds or emeralds worth much. Due to economy and due to now Diamonds can be man made perfectly and cheaper. This is what many of the shops explain.

January 26, 2026
Rated 5 out of 5 stars

I’m very please🌸

I’m very please. I felt that I was being taken good care of. I did bring my stuff home pondering whether I wanted to sell it or not and you guys did offer to buy it from me and I was offered by you guys about $1000. I have silver and some collectible pieces and a really nice piece of jewelry. So I was thinking about coming back to see if the offer is still good. You can feel free to message me and let me know if you have an availability maybe on Monday morning or something?

Thank you so much
Lonna Walden
253.778.2383

January 16, 2026
Rated 1 out of 5 stars

This buyer is a scam

This buyer is a scam. They will not pay a fair price. 9 ounces of gold sells for $36000. I was offered less than $800. She is taking advantage of desperate people.

January 9, 2026
Puyallup Diamond & Gold Buyers logo

Reply from Puyallup Diamond & Gold Buyers

Hello Kristi,

We have reviewed our camera surveillance footage and can clearly confirm that the ring you brought in weighed 9 grams, not ounces. There is a significant difference in value between grams and ounces, which directly affects pricing.

Additionally, the ring was not pure gold. You asked for the market value of the ring, and we provided our professional assessment while fully explaining how the value was determined.

Calling our business a “scam buyer” is unwarranted and inaccurate, as we did nothing wrong. We are a small, locally owned business and take pride in operating transparently and honestly. We respectfully ask that you update or remove your review to reflect the accurate information.

Rated 4 out of 5 stars

Pur appointment mistakes, no communication from in return

We ended up showing up a day early for out appointment in error but when I left a text asking for return communication in regards to business received nothing in return.

January 2, 2026
Puyallup Diamond & Gold Buyers logo

Reply from Puyallup Diamond & Gold Buyers

Hello, your appointment was on January 2 Friday at 1:00pm. I checked the cameras and we were at the store and open at that time. You claim your appointment was on January 3 Saturday, but our records indicate otherwise. We are always closed on Saturday and never take appointments then. We would appreciate it if you can check your email to see the booking was on Friday and not Saturday. We would also appreciate if you can remove this negative review, as we didn’t miss the appointment. Thank you.

Rated 5 out of 5 stars

Superior Service

My wife and I made an appointment to sell some random gold items. We were very pleased with the service and the offer. Completing the the transaction was quick and simple.

December 27, 2025
Rated 5 out of 5 stars

The process was pretty easy and the…

The process was pretty easy and the lady that I worked with was great in explaining my options. No pressure and very informative. The parking was the only issue and it probably had more to do with the added security features being installed at the time.

December 17, 2025

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