puzzleYOU UK Reviews 

195
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I ordered two puzzles as gifts but when they arrived there was no photo of the puzzle on the box, thereby making it impossibly difficult to do. Apparently I chose category 3 which doesn't have a pict... See more

Rated 5 out of 5 stars

We have bought 2 puzzles now. Quality is excellent and delivery was fast. I am about to buy the frame and glue. When ordering, make sure you choose a photo that will make a good puzzle, and not just... See more

Rated 5 out of 5 stars

Thought I would treat my daughter to a personalised advent calendar as it was the first one with her daughter and my granddaughter. Everything looked good until there was one piece missing out of t... See more

Rated 1 out of 5 stars

This is not a UK company They do not deliver as promised and then hide behind terms & conditions. Ruined a lockdown birthday surprise for my 75 year old Mother. Wish I'd read Trust pilot first.... See more

Company details

Written by the company

A photo puzzle is always a great gift idea. We offer photo puzzles with 100, 200, 500, 1000 or even 2000 pieces and the heart-shaped jigsaw puzzle with 600


Contact info

3.2

Average

TrustScore 3 out of 5

195 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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3.2

All reviews

(195)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The quality of the puzzle was very poor

The quality of the puzzle was very poor even though the website stated the photo quality was good when I ordered it.

The puzzle quality was so poor I had to throw it away without completing.

Very disappointed as this was a birthday present for my sister.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Bought this for my son's 50th birthday. It was a picture of him and his family outside the house they built. It came quickly and was an unusual present. Good quality they all enjoyed it.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality item!!

This recent purchase must be the 4th or 5th personalised puzzle I have purchased from Myphotopuzzle. Their service is second to none, creating the item online was easy despite the latest jigsaw having 60+ photos on. I entered a delivery address different to my billing address and it was dispatched there without any trouble or confusion. I was notified with progress of my order and when it reached the recipient (very promptly) the quality of the box, the printing on the jigsaw, the thickness of the pieces, their interlocking, etc could not be faulted at all. Another genuinely pleasant transaction with a brilliant company.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Puzzle Success

Puzzle delivered in time and to a delighted granddaughter. I was impressed at how simple the ordering process was and how impressive the actual jigsaw was. There was in issue with online payment but a quick phone call resolved this.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

1000 piece jigsaws…

Ordered 2 different 1000 piece jigsaws as gifts. Recipients both enjoyed completing them. One jigsaw was missing a piece but excellent service in replacing jigsaw. Would buy again.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Family photo jigsaw

The frame is a perfect fit for the 1000 pce photo puzzle. I managed to frame it myself and it is now hanging on the wall. Thank you.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Always a success

I have used Myphotopuzzle several times now as gifts and have always been pleased with the result as well as the speed and efficiency of delivery. I will definitely use them again.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Quality Time....

Fantastic,it's my third puzzle and an ammazzzing way to fill the lockdown days, relaxing and fun, picture quality was excellent to...5/5

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, photos were really clear and the puzzle pieces fit together well. The only thing to watch out for is a fine blue dust that comes off the first time you make the puzzle.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic quality

Fantastic quality. I bought a 2000 piece personalised puzzle as a Christmas present for my mum. She was so happy with it. The photo’s printed great if we had got a smaller puzzle we would have framed it. I emailed the customer care team they got back to me promptly and solved the problem instantly. Thank you my photo puzzle I will be purchasing again :)

February 4, 2021
Unprompted review

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