puzzleYOU UK Reviews 

195
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I ordered two puzzles as gifts but when they arrived there was no photo of the puzzle on the box, thereby making it impossibly difficult to do. Apparently I chose category 3 which doesn't have a pict... See more

Rated 5 out of 5 stars

We have bought 2 puzzles now. Quality is excellent and delivery was fast. I am about to buy the frame and glue. When ordering, make sure you choose a photo that will make a good puzzle, and not just... See more

Rated 5 out of 5 stars

Thought I would treat my daughter to a personalised advent calendar as it was the first one with her daughter and my granddaughter. Everything looked good until there was one piece missing out of t... See more

Rated 1 out of 5 stars

This is not a UK company They do not deliver as promised and then hide behind terms & conditions. Ruined a lockdown birthday surprise for my 75 year old Mother. Wish I'd read Trust pilot first.... See more

Company details

Written by the company

A photo puzzle is always a great gift idea. We offer photo puzzles with 100, 200, 500, 1000 or even 2000 pieces and the heart-shaped jigsaw puzzle with 600


Contact info

3.2

Average

TrustScore 3 out of 5

195 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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3.2

All reviews

(195)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely idea

My son loved his birthday gift. Efficient service from company. Slight issue with the delivery as I changed the delivery address after the order and it seemed to get stuck in the UK but issue resolved and delivered in time.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased with the jigsaw.

Found it rather difficult to find a template to suit our chosen photographs, and we had chosen too many photographs so had to be selective. A lot of our photos were Russian churches and needed ‘portrait’ style shapes. There only seemed to be one template that worked but we are very pleased with the result. Arrived well packed, good quality and on the expected date.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

This is brilliant

This is brilliant. I emailed the photograph and got the jig saw puzzle a week later. It’s a great concept and myphotopuzzle did a great job. Very efficient.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect frame for our lovely puzzle

I was bought a 1000 piece puzzle of our little granddaughters and once made up we decided to frame it. The made to measure one from the puzzle company seemed the best idea. A bit expensive, but fit perfectly, and we are very pleased.

February 4, 2021
Unprompted review
Rated 2 out of 5 stars

Excellent customer service but poor quality puzzle

Having ordered a puzzle for my dad in June last year and been really impressed I ordered another one in December for my mum, however, when completed there were 7 pieces missing and a few pieces from another puzzle. The quality was not on a par either, puzzle pieces or quality of colour. Such a shame as they loved the first one.

I complained and the service was excellent and they immediately replaced it but the quality was still poor.

February 4, 2021
Unprompted review
Rated 1 out of 5 stars

I am still waiting for it to arrive

I am still waiting for it to arrive! I had a UPS notification of delivery three weeks ago. And UPS forces you to create an account to make an enquiry. Suffice to say I will not bother in future

February 4, 2021
Unprompted review

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