Pyramid Collection Reviews 

Even though some of the products are nice, dealing with some of the people that are in their 'customer service' department does not make it worth it. I'd rather have oral surgery sans novicane before dealing with them again.
I returned some items that were not as advertised, still have not received a refund, and it's been over a month.
I was charged twice for the same item, an item which was returned and resent.
I have been charged a Triple Pyramid fee which I did not agree too.
Next catalog I get from them, I'm going to remove the cover and send the rest through my paper shredder and send it back to the company in a manilla envelope.
I am done. Turning it over to the amazing fraud department of my bank.

This company is shoddy and their customer service is dismal. I’ve ordered from Pyramid Collection off and on throughout the years. First off, there is no way to have an account with the website to see your past orders or to make a wishlist. Every other online company allows for this. Secondly, their shipping is expensive. The only way to save on shipping is to sign up for their monthly membership as others have mentioned. The membership reimburses you for the shipping charges, but you are still forking out money in the end. Last time I ordered from them my reimbursement was taking forever. I called and asked for a supervisor and was told there wasn’t one available. I was told that one would contact me but that never happened. I also contacted the parent company Potpourri Brands and never heard back. I will never shop with this company again.

I actually like a lot of the things I've ordered but have had a HORRIBLE experience with customer service. I attempted to cancel an order before it was shipped, using the only contact option provided (website, drop down, give order # and name). I did this no less than three times. After the first submission, I got the "your order has been processed for shipping" with a tracking number included. Tracking showed that only a label had been created (this means it is still in house). Again, went to website and reiterated in cancel request that I had sent a cancel notice earlier. Then I get the "your order is on the way" email. So... all requests to cancel were ignored. So I call, after submitting yet a third online request except this time I also asked for a prepaid return label. Speaking to Jane, employee # 592181, she kept telling me I had to pay to return it. Nope. I cancelled and Pyramid shipped. Returning it is not my responsibility. Her next suggestion was to just keep it and she'd credit my card; I could, "just throw it away." Right. Nothing like adding to a landfill...

She also stated that I should have called instead of using their website. Huh?

I advised Jane that there is absolutely NO guidance on the website advising someone to call instead of using the online contact method. I then had to ask, three times, to speak to a supervisor. After being placed on hold for way too long, Jane comes back and says the supervisor was busy helping someone else (no doubt, another complaint!) and would call me back same day. It's been over 24 hours and NO call from a supervisor. I have disputed the charge on my credit card and as soon as it arrives, I will mark it "Refused, order cancelled before shipped, return to sender," and dump it at the nearest FedEx location. Will not order from this company again.

The color of the tunic I ordered is not as shown and as described on the web site. It was described as periwinkle, and appears periwinkle (a light blueish violet) in their picture. However the item I received is darker and not bluish. I would simply describe it as light purple. The color does not work well with my skintone and I never would have bought it if I'd known what color it would actually be.

The Pyramid Collection also will not post my review on their web site. I have tried and tried, and contacted customer service multiple times, and they will not resolve the issue.

I am not about to go through the hassle of returning the item and hoping that I would actually get a credit for it. Lesson learned, I will never buy from this site again.

I bought a beautiful shirt and dress and pair of boots I absolutely adore I’ve had them now fir 7 years and had zero issues with them......I’ve never had them charge me any extra fees, the quality of the dress is fabulous and so is the top and boots still wearing all three items after 7 years.....I wonder if they changed owners ?

The below is true in my experience. Horrible, awful company, would give 0 stars if there was an option for that. Ordered a dress, which was merely acceptable, but then $14.95 kept coming out of my bank account monthly for three months to this company. According to Pyramid's representative, I "signed up for VIP savings" (I never signed up for VIP anything, the only thing I signed up for was a newsletter!) -- Why would VIP savings cost money? I requested cancellation of this "service", for which I have an email as proof, but the customer service agent attempted arguing with me about whether or not I signed up to let them screw me out of $14.95 per month, and whether or not it was a scam. BEWARE of this company. BAD, bad, bad company with even worse customer service.

I feel very concerned as I read these reviews. I have, and never will, sign up for their VIP...
I have never ordered from this company before but I always get catalogues...My concern is that I ordered an item, a skirt, that is on the website and in the catalogue. The order was cancelled nearly 2 weeks after I ordered due to the fact that the item is no longer available...when checked my account 2 days after that email, the $111 is still pending in my account. This concerns me greatly as I am on my 3rd phone call in a week and the last call told me that I will receive a refund in 48-76 hours. it has been 76 hours since the second phone call and I still have yet to be able to access my money. WTH?? I have been on hold with them now for 15 minutes (initially answered and was being transferred to their customer service that "specifically handles credit card orders" and I honestly am wondering if I will ever be able to get my money back??

Ordered gift 2 $100 gift cards for my wife and they don't honor them. You cant apply more than 1 gift card per order because they make money on shipping. Also, they don't honor the balance of the gift card...for example: if you have a $100 gift card, and order $49 of items, you lose the remaining $51.

There is no 0 star, but Quality of their clothes are poor and I would never order anything from them again. The three long skirts I ordered barely reached my bottom of my knee and the quality was so poor, they were returned but it was hard to talk to anyone on the phone and they will charge you monthly fees still telling you you join some kind of a club

Horrible. The dress was HUGE and then the return process was absurd. Wasted so much time and money trying to return it. Don’t waste your time.

Awful customer service! For an hour and 15 minutes I tried to resolve how I paid for merchandise, their tracking said it was delivered, I never received the merchandise. I’m first sent to China and called sir the whole time. My “level 2” was a US rep who told me to call the post office to see what happened to my package. She proceeds to give me a 800 number😳. I told her I wasn’t calling to step in a circle jerk between them and the post office. Just send me my merchandise or refund my money. I asked for mgt and the supervisor Monique never got on the phone—rep kept putting me on hold and interpreted messages from Monique. They came back with charging me for the merchandise AGAIN, mailing it, and refunding my money in 3 days. That response was so stupid I could hardly speak! I asked to speak to corporate office. Talked with a rep who transferred me to HR😳. I got back to rep, told her the story and she ran it up to the supervisor—MONIQUE again! I said Monique has a boss—I want to talk with that person!!! So we settled on them sending me the merchandise again WITHOUT charging me. That should have been the FIRST offer with the Chinese rep. I own a business and have worked in retail. I WOULD NEVER TREAT MY CUSTOMERS LIKE THIS! When my customer has not received something from me, I’m busting my ass to make it right! Then I’ll go fight with the post office! I will never buy from them again. I wish I had seen these experiences before I ordered. On top of it all, the long ass time to receive the order makes it so I won’t be able to wear the item to the event I purchased it for. #noMorePyramid

BE AWARE OF THE VIP SCAM!!!
Bought something from this company FOUR years ago. You are automatically enrolled in a a VIP program when you purchase from them (catalogue or website). You ever see those “do you want to sign up for our newsletter” checkboxes on website? Well, it’s like that, but well hidden.

I never received any emails about this VIP program, any emails from the Pyramid Collection itself were automatically sent to the spam folder. But none of those emails were about the VIP program and NOWHERE did it claim I would be charged.

I share my credit card with a family member. So I don’t always see my bank statements. Obviously I never thought to even look for a subscription, obviously not to a clothing catalogue.

Now I’ve had to cancel my credit card. Reported the Pyramid Collection to the fraud department and am fighting with them to get my money back. This is 100% illegal and I have no idea how they’ve gotten away with it for this long. I’m going to post this same review everywhere I can in the hope that other women see it and don’t fall for this. Not that you can *fall* for it since it’s basically INVISIBLE until you see a bank statement.

I hate this company, I hate the shady people who work for it, all women too, from what I can tell. How anyone can try to take advance of customers like this is beyond me.

ITS PURE GREED, EVIL.

Don’t buy from this company, ladies. The quality is poor unless they are selling from a 3rd party, and they will rip you off however they can.

They’ve wasted hundreds of dollars of my money and (far worse in my mind) MY TIME.

This review was written in august of 2020. WHEN WILL THIS COMPANY BE STOPPED??

Horrible company. Do not order. As of 8-13-20 I still await a “back ordered” item from 5-28-20. Unbelievable! Customer service is a joke. Think twice before you order.

I have placed several orders with this company and the shipping was slow on my previous orders but the last order I placed was ridiculous. I placed an order that was over $500.00 the estimated shipping time was 5-7 days. I placed my order on July 24 for a birthday gift for someone whos birthday is August 13.
In the 11 days it took for them to ship the package it was the 3rd day they changed the status from processing to order in our warehouse. From the 3rd day to the 11th day I guess it just sit there and when I called to ask why it was just sitting in the ware house instead of shipping it if they have it ready the customer service person said I would have it by Friday August the 7th and that was in there shipping time frame of 5-7 days, clearly one of us can not count. Anyway as long as I would have it by 8/13 I wasnot going to argue. So Tuesday 8/11 still no package I checked the status with FEDEX show it is sitting in Concord NC and had been there since 8/7/2020. She said she was going to check with her boss to see if they could reissue the order and over night it to me, came back on the line and said that her supervisor would not allow her to do that because it was a $500.00 order. I would think you would not want to lose a customer who placed a $500. order but that is just my thinking. Said she was going to try to locate the order from FedEx and she if she could expedite it and would call me back. Waited all evening to hear got nothing still no updates on status page. Called again next morning and was transfered to a "LEVEL 2" customer service person, oooh, I am impressed, no not really. She was rude and very unhelpful and did not seem to care that a $500. is just floating and said hopefully you will get it by the 14th. just watch for it to update. It has not updated in 5 days why do you think it is going to update today!!!!!! I told her to cancel my order and she TOLD ME NO! WHAT

Ok--this is my second review. Customer Service needs an upgrade! I ordered 2 pairs of pants. Instead, I received one pair of pants and a skirt. I sent both items back 3 weeks ago. The charge is still on my credit card and I've called customer service TWICE. They don't have the package yet, said it could take six weeks (!!) to get there and be resolved and in the meantime, I'm being charged for an item I never ordered. Once this is over I'm having my name removed from their catalogue list and any company associated with them.

Like most of these complaints of customers who feel like they've been taken advantage of...I too have been bamboozled! I purchased a few articles of clothing from them a few months ago. I needed to return a top, but no one would answer the customer service line. I tried 3 times. One time I waited for over an hour on speaker, listening to the same classical music riff over and over and over...I just about went mad! Luckily, the top I was trying to return was bought off me by a friend of mine. But that wasn't enough to make me feel duped! I was also (unbeknownst to me) enrolled into their VIP program for a small monthly fee of 14.95 that they collect from you automatically every month. They would have gotten away with it for quite some time if I hadn't attempted another purchase today! See, TODAY I had a little extra money to spend and I wanted to buy that very pretty Opal and Garnet sun ring that they are always flashing at me via adware, all over my computer. I bought it and a few extra items to wash away this corona sadness...I spent a good amount! I also spent 4.95 to "rush" my order! But once I purchased these items, the confirmation I received stated that half of my items (I bought 6 items) were out of stock and restock dates are pending. And that due to the corona virus they are running behind in the warehouse. So, I was just wondering HOW you could sell someone something that wasn't in stock? And HOW could you take a 5.00 rush fee if you know you're not rushing anything but excuses?! I then got a bad feeling about dealing with customer service again (Customer PTSD!), so I decided to look up their Customer Service reviews. LO & BEHOLD! I found this. I read how they were taking money from everyone without them knowing or being ok with it. I read about how no one picks up the phone and if they do they make empty promises. So, I had my husband go look at our bank statements...Apparently we joined the club as well! The 'Thank you for your monthly payment of YOU GET NOTHING!' for 14.95!
Unlike the last time I called, I was able to get through. I canceled my order. I canceled that ridiculously suspicious VIP subscription. I told them what a low score they have for their website and why...the guy responded with: "I'm sorry Mam, that is an upper management issue". And the call was definitely outsourced. I asked him to send me an email confirmation regarding my purchase cancellation. He right out said "No, I'm not doing that". I asked if he can't, or he won't. Because in my opinion, if you can send someone an email confirming their purchase, you can send them one confirming their cancellation. Buy, he just said "I'm not doing that, but I assure you that your money has been refunded and the order is canceled". We Shall See... UPPER MANAGEMENT NEEDS TO STEP IT UP A NOTCH AND GET ON THAT!

I just had to filed a case with my bank because they sent the wrong item that i ordered on April 29th that got here may 30th. They have sent me nothing, but charged my bank another $14.99 on top of the $55.99 that already got from me. I want to try to some how file a fraud case because they've never responded to me via email, or phone. I've waited on hold for over an hour during ragular business hours at least 3 time and have called them at least 50 times. There's been at least 20 emails sent to them without any responce other than an automated form massage.

PS I just read where another woman got scammed out of $14.99 with something called VIP. YEAH FREAKING VIP TREATMENT IS THE LAST THING YOU GET WITHIS AWFUL COMPANY. I'll be calling my bank about that crap too.

I love this place. If you don’t want to belong to the VIP membership don’t sign up. The clothes are unique and you can’t find clothes like this anywhere else. You order and it comes in a timely manner and has always been a good quality.
Highly recommend.

I am totally dumbfounded at the customer service or lack thereof set the pyramid collection is not providing for starters when I placed my order I got tricked into signing up for their VIP Club I did call and someone answered the phone to cancel that and was sent an email stating that it was canceled on to my next issues and there are several I have tried to contact their customer service by phone to the point where I was on hold listening to their awful music for half an hour before I gave up trying it I've dealt with this company for 15 years and never in that entire time has their customer service been this bad I have emailed them I'm getting no response I have use their automated system which in and of itself is messed up and not doing what it's supposed to do I'm on the verge of canceling my debit card and getting a new one from my bank before they try to charge me anything I called the bank it was advised that was my only option at this point rather than wait for them to place a charge and then dispute it I am really upset I really wanted the item I ordered either this company has shut down due to covid-19 in which case they should not be accepting internet orders at all or have they been sold to some unscrupulous people that are taking us all for a ride

After all the bad reviews I was hesitant to order from this company. People mainly complained about being charged a VIP membership charge that they didn't sign up for and about shipping delays and customer service. I decided it was worth it because I really wanted the items and could not find them elsewhere. They shipped it within a week and I had it in 3 weeks. I live in Canada and it came from the US so I think that was pretty good service. Everything was exactly as described and I am very happy with my purchase. The VIP membership option comes up at the end of your purchase. You are offered a discount if you sign up and you have the choice to accept or decline. I have absolutely no complaints about my experience. The only thing I found frustrating was that they sent me an invalid tracking number and when I asked about it they couldn't provide me with a valid one. I'm not sure why.