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Rated 5 out of 5 stars

I ordered from them on Sunday and by Wednesday I had my prescription lens’ delivered! I couldn’t be more pleased with lens.me and how quickly I received my items. Also their customer service is INCRED... See more

Rated 5 out of 5 stars

Ordering lenses from Q Lens all the times and am always happy with selection, prices and delivery

Rated 5 out of 5 stars

Q-Lens is new to me and very revealing. Correct service and price, good delivery!

Rated 4 out of 5 stars

After 7 days order was not ship. Had to contact Q-lens and was informed of backorder. Got the lenses to days later. BUT I saved 45% compared to other webshop, that in mind Q-lens deserves 4 stars.

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

The delivery was late

The delivery was late. No information when the order actually arrived.

Most of all. I didn't even know what was going on, I had to question Q-lens to get the infotmation myself! Not good guys, not good!

July 7, 2017
Unprompted review
Rated 4 out of 5 stars

Good service

Good rates, quick sending of the lenses, easy website.
But i asked a question about the lensproduct but didn' t get a response.

July 3, 2017
Unprompted review
Rated 1 out of 5 stars

It always worked very well until now....

Usually it works very well but not this time.
I am waiting for more than a week to have the product I ordered and there are still problems. I have no clue why.
I choose to receive the pack with bpost but for some reasons that is always on the way and they cannot deliver. I am still waiting....
Maybe Q lens should have a contract with only one delivery company

June 4, 2017
Unprompted review

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