Chigwell Satellite  Reviews 198

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Delivered unit etc.as expected and promptly. After a few weeks I had a problem which Humax themselves could not resolve! I contacted Chigwell Sat services and they talked me through it and explained... See more

Rated 5 out of 5 stars

I purchased a Humax 1100S freesat and recorder box via Amazon. Unfortunately the remote control stopped working after two weeks so I contacted Chigwell Satellite two days ago. They were very helpful a... See more

Rated 5 out of 5 stars

Orders sky Q metal wall mount & WiFi mount. Delivered fast, boxed and with thick plastic protective bag over each item. Screws & plugs included (Didn’t need as used Fischer fixing on plasterboard wa... See more

Rated 5 out of 5 stars

I got an upgrade from Starlink including an "Expert Install." So far, so good. Try booking an installation through their standard channels though. You will enter a world of pain and doom loops. I c... See more

Company details

  1. Electronics Store

Written by the company

With over 20 years of experience, Chigwell Satellite is a trusted UK supplier of new, refurbished, and renewed satellite TV equipment. We specialise in Sky HD, Humax, Manhattan, and BT boxes, and stock a wide range of accessories including remote controls, dish kits, and LNBs. We are also proud to offer professional Starlink installation services and rental options, helping customers across the UK access high-speed satellite internet with expert support. Our reputation is built on reliable service, honest advice, and excellent after-sales care—your satisfaction is our priority.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good quality Sky box

Good quality Sky box at a very good price. Disappointed that they used a courier rather than the advertised Royal Mail 24, as the box took 4 days to be delivered.

November 28, 2023
Rated 5 out of 5 stars

Quick dispatch, great communications.

Ordered Monday morning, dispatched Tuesday, arrived Wednesday.
Had to email them on Wednesday as no email received with tracking number to see if Order had been dispatched which it was ,very quick response!
Would use again, thanks.

November 6, 2023
Rated 5 out of 5 stars

I purchased a new Humax HDR-1100S from…

I purchased a new Humax HDR-1100S from Chigwell Satellite but was sent a refurbished one in error. The box worked fine and decided to keep it. I spoke to Richard at Chigwell and was promptly refunded the difference between the new and used model. So overall very happy with the Humax box and the service I received from Chigwell Satellite. would highly recommend.

October 2, 2023
Rated 5 out of 5 stars

next day replacement SKY+ HD - excellent

When my elderly mum's SKY+ HD box broke down, we needed reliable next day delivery of a replacement.
Called Chigwell Sattelite, and spoke with Richard who was exceptionally helpful in trying to get a replacement SKY+ HD box sent out that day, and even went the extra mile to drive down to the post office to personally ensure that it would be devlievered the next day.
Fantastic! Thank you.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy Company

When my old Humax recorder stopped working I spoke with Richard who was able to guide me in the right direction without any hard sell, the new Humax recorder was good value and was delivered when I was told it would be. How refreshing to deal with such a good company. If I ever need help again I have found the company I will go to. Thank you.

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

SkyHD box replacement

Ordered SkyHD box which wasn't suitable. Contacted Chigwell Satellite who supplied unit and they exchanged it for the box I required. Service was excellent

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

When I had a problem with the delivery…

When I had a problem with the delivery company they were great in tracking it down. When something goes wrong it is how they respond is a key indicator of what sort of company they are.

The product (SKY HD+) was as stated. Brand new and complete. I plugged it in, followed their instructions and within 20 minutes had it up and running and registered with my SKY account.

I wish more companies were like this.

Highly Recommended

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Dealing with this company was like a…

Dealing with this company was like a breath of fresh air. Having to update my sky box I was a little concerned to buy from a company so far from us in Normandy, France. I telephoned and spoke to Richard who answered my questions and recommended a box to suit my needs at an attractive price, delivered and taxes paid. It arrived 2 days earlier than expected and after a quick conversation with Richard I had it working very quickly. Every stage of the process was so easy and smooth I can assure people considering changing their box they are very safe dealing here and give Richard a ring.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

What excellent service.

What excellent service.
No sooner ordered & it had arrived. Delivery free too!
AND the remote control was already set up so saved us the hassle (which i was dreading!) Blown away as these days ....well services generally aren't great now are they.
Thanks to Richard & Chigwell Satellite. You made my day! Lin

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Thank you for an excellent service. I received my Sky+ HD box Wednesday 7th June just 24 hours after ordering. Delivered at the specified time, working well and thanks for the instructions you provided.

June 5, 2023
Rated 5 out of 5 stars

Highly competent and helpful service

Highly competent and helpful service from Richard Adoor at Chigwell Satellites. He handled my difficult enquiry with patience and understanding, eventually resolving the problem.

I thoroughly recommend him and the company.

April 20, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look