Whenever we have had a query we are able to call and speak directly to a consistent team in Customer Support, never having to wait too long to get through. They (Kai in particular) always listen wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As an employee who is getting to learn the system as a power user I find QCS staff are always on hand and happy to help. Nothing is too much, no matter how big or small the issue they are always supp... See more
We use the QCS' for our policies. The system itself is very useful, especially with ongoing updates to legislation. Once you get an answer from the initial help request, the team is really quick at re... See more
Abi a Customer Support Specialist at QCS was brilliant - sent query in morning and had response before the end of the day! Easily and clearly explained and helped me sort my issue! Thank you for such... See more
Company details
About Quality Compliance Systems Limited
Written by the company
At QCS, our mission is to support health and social care providers in delivering exceptional care.
We ensure your business remains compliant every minute of every day, allowing you to dedicate your expertise to what matters most – the wellbeing of your patients and service users.
We handle the regulatory burden so you can focus on providing an outstanding service. Discover how QCS can simplify your compliance and elevate the care you provide today.
Contact info
6-9, The Square, Stockley Park, Hayes, Uxbridge , UB11 1FW, Uxbridge, United Kingdom
- 0333 405 3333
- info@qcs.co.uk
- qcs.co.uk
Save up to £1500
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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I’ve been miss sold a contract for five years
I had a very disappointing experience with QCS. During the phone call, I was clearly under the impression that I was agreeing to a one-year contract. However, I later discovered that I had actually been signed up for a five-year agreement.
This was not properly explained to me during the sales conversation, and I feel that the way it was presented was misleading. While I accept that I should have read the contract more carefully before signing, the information given to me verbally did not match what I ended up agreeing to.
Overall, this experience has been frustrating and has left me feeling stuck in a long-term commitment I did not intend to make. I would not recommend QCS based on this experience, especially when there are many other companies offering similar services at more competitive prices. I would suggest exploring alternative providers before making a decision
April 20, 2026
Unprompted review
Reply from Quality Compliance Systems Limited
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience has left you feeling this way. We have completed a full and thorough review of your concerns through our formal complaints process, including reviewing the information available from the point of sale.
Based on this review, we were unable to find evidence that the contract was agreed as a one-year term, and as such, the original agreement remains in place. We appreciate this may not be the outcome you were hoping for, and we understand how frustrating this situation can feel.
At QCS, we are committed to being clear and transparent in all of our customer interactions, and we take feedback like this seriously as part of our ongoing improvements.
We would also be keen to work with you to ensure you’re able to get the full value from the system during your contract. This includes offering additional support, guidance, and training where needed to help you and your team feel confident using the platform.
If you do have any additional information you would like us to consider, or if you’d like to take us up on further support, we would be very happy to help.
Kind regards,
Kate
Customer Operations Manager
Reply from Quality Compliance Systems Limited
Hi there,
Thank you for your feedback, and we’re sorry to hear about your experience.
This isn’t the standard we aim to provide, and we’d like to look into this further to understand what’s gone wrong and put it right. We’ll be reaching out directly to offer support and work through this with you.
If you’d like to speak to us in the meantime, please contact support@qcs.co.uk
Kind regards,
Kate Lockley
Customer Operations Manager
Updated response from QCS 17.4.26
Hi there,
Thank you for taking the time to update your review – it’s great to see that things are now going well.
If you need any further support at any point, please don’t hesitate to reach out to us at support@qcs.co.uk – we’re always happy to help.
Kind regards,
Kate Lockley
Customer Operations Manager
Clear guidance …
I needed to send staff an updated sickness P&P but was unable to find it. I was given clear instruction as to how to locate this.
April 10, 2026
I recently contacted QCS customer…
I recently contacted QCS customer service and was very impressed with the support I received. The representative I spoke with was extremely helpful, patient, and professional throughout the entire process. She took the time to carefully listen to my issue and guided me step by step through the changes I needed to make, making everything easy to understand.
What really stood out was how efficiently my issue was resolved. Instead of feeling rushed, I felt fully supported and reassured the whole time. Her patience and clear explanations made what could have been a stressful situation much simpler and smoother. I truly appreciate the excellent level of customer service I received and would highly recommend QCS based on this positive experience.
March 31, 2026
As a fairly new customer I had to do a…
As a fairly new customer I had to do a bit of 'routing' around to now who to contact re technical support. Contact has been responded to with in a good timeframe and and been helpful and polite
March 24, 2026
Good customer service
“I was very satisfied with the response time, which was appropriate to the enquiry. The advice provided was clear and helped resolve the issue effectively.”
March 18, 2026
Kai helped with helping me through the…
Kai helped with helping me through the areas I was unsure about.
She was very calm and patient
March 13, 2026
Responsive to query
“Abi was very proactive and responsive to my query. The policies dashboard is now much easier to navigate, making it simpler to access the information I need. The initiative to personalise the policies for our organisation is also a very positive move. Thank you for the excellent support.”
March 4, 2026
Quick response and professionalism.
March 4, 2026
The respond I got was quick and the…
The respond I got was quick and the issue was solved
March 3, 2026
we are contacting them from last 3 days…
we are contacting them from last 3 days no one responding or call us back. leftf the voice message and also no respo
February 24, 2026
Unprompted review
Reply from Quality Compliance Systems Limited
Hi Sangeeth,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and would like to look into this further.
We’ve reached out to you directly to request a few details so we can investigate properly. As soon as we receive this information, we’ll review what’s happened and follow up accordingly.
Kind regards,
Kate
very helpful and patient with me…
very helpful and patient with me .problem sorted very quickly .
February 25, 2026
Very informative and helpful
Very informative and helpful. Answered my queries .
Thank you
February 24, 2026
QCS has professional staff
QCS has professional staff. Trainer demonstrated well what should be done. He was very confident and allowed the trainee to ask questions and learn more from practice.
February 18, 2026
Compassionate employees
The person I talked to was kind, patient and considerate. She helped me resolve my issue and didn't make me feel stupid for needing the help.
February 18, 2026
Great overview session
Received a great overview session with Christopher Beavis from QCS
February 17, 2026
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