Whenever we have had a query we are able to call and speak directly to a consistent team in Customer Support, never having to wait too long to get through. They (Kai in particular) always listen wi... See more
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Review summary
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Reviews shaping this summary
Danielle was swift, warm and professional in her communication with me regarding an issue on the platform. The issue was resolved in no time at all and the affected staff member was able to regain usu... See more
As an employee who is getting to learn the system as a power user I find QCS staff are always on hand and happy to help. Nothing is too much, no matter how big or small the issue they are always supp... See more
We use the QCS' for our policies. The system itself is very useful, especially with ongoing updates to legislation. Once you get an answer from the initial help request, the team is really quick at re... See more
Company details
About Quality Compliance Systems Limited
Written by the company
At QCS, our mission is to support health and social care providers in delivering exceptional care.
We ensure your business remains compliant every minute of every day, allowing you to dedicate your expertise to what matters most – the wellbeing of your patients and service users.
We handle the regulatory burden so you can focus on providing an outstanding service. Discover how QCS can simplify your compliance and elevate the care you provide today.
Contact info
6-9, The Square, Stockley Park, Hayes, Uxbridge , UB11 1FW, Uxbridge, United Kingdom
- 0333 405 3333
- info@qcs.co.uk
- qcs.co.uk
Save up to £1500
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Great service
It took a little while on hold, but the call back option was great and my problem got sorted out, the person was very helpful
December 11, 2025
Was very helpful
Was very helpful
He explained step by step
Made sure I understood everything and that everything was back on track.
Was polite Was a great customer service overall no complaints 👌 👍
December 10, 2025
What an amazing team they are
What an amazing team they are - my query for LARC policy was managed asap.
Christopher is an assett to the team!
December 9, 2025
Great portal to improve my work skills
Great portal to improve my work skills. Customer care provided by Chloe was awesome and resolved query super quick
November 26, 2025
Support with Care Beans
The support staff were very responsive and able to answer my query quickly.
November 25, 2025
Outstanding Support & Excellent System…
Outstanding Support & Excellent System – Highly Recommend QCS
At Cleeve Lodge, we have used QCS for many years for their policies and procedures, and we recently upgraded to their Audit Centre. The software itself has a very thoughtful, intuitive, and easy-to-use interface, which has made our paper-to-digital transition smooth and efficient.
What has truly stood out, however, is the exceptional support we have received from the QCS team. The level of time, care, and genuine effort they have invested in training us has been outstanding. Tyree has even visited our home in person to sit with our staff and guide them through the system step-by-step, ensuring everyone feels confident and supported.
We have also greatly benefited from Barry’s expert guidance. His insight as a former Registered Manager has been invaluable, helping us understand not only how to use the system, but why certain functions and processes matter for good governance and compliance.
QCS has gone above and beyond for us, and we are extremely grateful. We highly recommend their services to any care provider looking to strengthen quality, efficiency, and compliance.
November 20, 2025
Unprompted review
My issue was resolved very quickly
November 20, 2025
Very fast response and my issue was…
Very fast response and my issue was solved the same day. Thank you so much.
November 19, 2025
Fast and effective response
They answer queries quickly and explain what information is needed if to solve the issue
November 7, 2025
Rachel at QCS was an incredible help to…
Rachel at QCS was an incredible help to the team from start to finish. Using Rachel's help we were able to get our paperwork together painlessly, prepare for our interview using the mock interview service and secure our CQC registration on the first attempt with no delays. Thank you to the entire QCS team - we will be sure to recommend the service to others.
November 5, 2025
Unprompted review
Support great, time to answer - very poor
The support recieved was great, but it took a very very long time to get through to someone.
November 5, 2025
Reply from Quality Compliance Systems Limited
Good afternoon,
Thank you so much for taking the time to share your feedback with us. I’m really pleased to hear that you felt well supported today, though I’m sorry it took a little while to get the help you needed.
That’s not the experience we want for our customers, and we truly appreciate you letting us know.
If you ever need to reach us directly, you can also contact our team at customer.experience@qcs.co.uk - we’re always happy to help.
Many thanks,
Kate
Customer Operations Manager
Great Customer Service
I called the customer experience team with a query as we are new to QCS and Christopher was great at explaining what i needed to do and also followed up in an email what we had discussed and attached guidelines. Christopher also offered the 30 min teams session for additional support, which is a really good offering to help me learn how QCS can help the business achieve its goals.
October 30, 2025
Unprompted review
Really helpful with query from…
Really helpful with query from Christopher, QCS customer service are always very helpful
October 30, 2025
Learning to be a power user
As an employee who is getting to learn the system as a power user I find QCS staff are always on hand and happy to help. Nothing is too much, no matter how big or small the issue they are always supportive and patient. I cannot recommend them and the system enough. Everything you need to be compliant is right there for you.
October 29, 2025
The technical support is very good
The technical support is very good. Quick and responsive.
October 29, 2025
Unprompted review
Enquiry with logins
Rung today to sort out my login details. Customer service was great! Becky dealt with my enquiry professionally and was very helpful with every step of the process. Very much appreciated. Thank you
October 24, 2025
Great support from customer support team
Had a slight issue logging in so I called the support number and was helped by Becky. She was able to get me back on track in no time, very friendly and professional, thank you. Once logged in I managed to navigate the system easily. Thank you Becky.
October 23, 2025
The person was supportive and…
The person was supportive and responding was very quick. Was able to solve my issue immediately.
October 22, 2025
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