Whenever we have had a query we are able to call and speak directly to a consistent team in Customer Support, never having to wait too long to get through. They (Kai in particular) always listen wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Danielle was swift, warm and professional in her communication with me regarding an issue on the platform. The issue was resolved in no time at all and the affected staff member was able to regain usu... See more
As an employee who is getting to learn the system as a power user I find QCS staff are always on hand and happy to help. Nothing is too much, no matter how big or small the issue they are always supp... See more
We use the QCS' for our policies. The system itself is very useful, especially with ongoing updates to legislation. Once you get an answer from the initial help request, the team is really quick at re... See more
Company details
About Quality Compliance Systems Limited
Written by the company
At QCS, our mission is to support health and social care providers in delivering exceptional care.
We ensure your business remains compliant every minute of every day, allowing you to dedicate your expertise to what matters most – the wellbeing of your patients and service users.
We handle the regulatory burden so you can focus on providing an outstanding service. Discover how QCS can simplify your compliance and elevate the care you provide today.
Contact info
6-9, The Square, Stockley Park, Hayes, Uxbridge , UB11 1FW, Uxbridge, United Kingdom
- 0333 405 3333
- info@qcs.co.uk
- qcs.co.uk
Save up to £1500
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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I had a great experience
I had a great experience with the help of Becky who guided me through my issue in a timely, polite and easy manner.
October 21, 2025
Getting to grips with new things
I had a few issues with working my way around the software, however the support I have received has been very helpful and they are really polite (even when I have had to ring more than once a day!!)
Cannot help enough.
October 17, 2025
The help desk at Care Beans are always…
The help desk at Care Beans are always extremely helpful. They resolved my problem very quickly and were extremely friendly and professional whilst doing so. Thank you.
October 17, 2025
Care Cover Limited
Our organization uses CareBeans for care planning and client management. While the platform has helpful features for organizing care plans and tracking updates, we’ve recently faced challenges with system responsiveness and user accessibility. Some functions give the carer a problem in terms of adding incident report but the carebeans mentioned that if might cause the internet connection.
Additionally, communication and response time from support could be improved — it sometimes takes a while to get assistance or clarification when issues arise especially at night as we are a 24hrs business.
But overall, Carebeans give us a good service.
October 17, 2025
Quick response from customer service…
Quick response from customer service (Chole) very helpful and sorted my issue.
October 15, 2025
Always responsive and helpful
hen I'm stuck and needs support I always email with my question. The response time and advice is always helpful and fixes my dilemma.
Thanks you support
Today Chloe was extra fast, which was amazing, as it's late on a Friday and I have to get some reports together asap
September 26, 2025
Unprompted review
Swift Service
My query was attended to swiftly and the agent was well knowledgeable about his work.
September 18, 2025
Amazing Support
QCS is an amazing compliance system that we have used. I would highly recommend it. A fab Support team who walk you through any challenges you face.
September 25, 2025
A Complete Package.
The whole experience is brilliant.
The one that stand out for me was the packaging of the training contents (detailed and delivered in a very stimulative structure).
I felt very confident to go back to work with all the skills and knowledge acquired after my training.
Also the customers support staff were excellent in resolving any of my queries on time.
Thank you so much for the wonderful job you are all doing.
September 22, 2025
Great help and support
Great help and support from a friendly expert at QCS - thank you very much
September 16, 2025
Very helpful and prompt
Really pleased with the support I received today. Chloe talked on the telephone with me at length to identify the issues we were experiencing. She was very prompt with her response and solution. Very staffed with the service.
September 16, 2025
This is a very useful system for care…
This is a very useful system for care providers both small and large .I think to get the best out of it , there should be more training available on how to use the policies and work can be reduced in maintaining these policies. Greater use of technology and notifications. I myself use it but not enough and I feel lost sometimes.
September 9, 2025
I love the platform and the way the…
I love the platform and the way the staff team are spot on in responding to our queries.
September 9, 2025
This company is a scam
This company is a scam. They charge an arm and leg for nothing. If you no longer require their services, they demand you pay for the remaining months that are not covered. If not they pass you unto a debt collection agency and charge double the amount. They do not listen to you even if you try to reach an agreement. Tell me how a £1,000 debt turns into £3800. I will never recommend their services to anyone.
September 1, 2025
Unprompted review
Reply from Quality Compliance Systems Limited
Hi Danny, thank you for taking the time to leave this feedback. I’ve been unable to locate your details in our system, so unfortunately, I haven’t been able to reach out to you directly.
If you could email us at customer.experience@qcs.co.uk we’d really like the opportunity to discuss this further with you. We take any concerns or complaints about poor experiences very seriously and are committed to resolving them wherever possible.
Many thanks,
Kate Lockley
Customer Operations Manager
Great experience
The gentleman was able to help me with my enquiry and explained everything very well.
August 20, 2025
Customer Service
What can I say my whole experience so far with QCS has been absolutely amazing! The support, help and advise from Customer Service has been outstanding. Thank you
August 20, 2025
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