Whenever we have had a query we are able to call and speak directly to a consistent team in Customer Support, never having to wait too long to get through. They (Kai in particular) always listen wi... See more
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Review summary
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Reviews shaping this summary
Danielle was swift, warm and professional in her communication with me regarding an issue on the platform. The issue was resolved in no time at all and the affected staff member was able to regain usu... See more
As an employee who is getting to learn the system as a power user I find QCS staff are always on hand and happy to help. Nothing is too much, no matter how big or small the issue they are always supp... See more
We use the QCS' for our policies. The system itself is very useful, especially with ongoing updates to legislation. Once you get an answer from the initial help request, the team is really quick at re... See more
Company details
About Quality Compliance Systems Limited
Written by the company
At QCS, our mission is to support health and social care providers in delivering exceptional care.
We ensure your business remains compliant every minute of every day, allowing you to dedicate your expertise to what matters most – the wellbeing of your patients and service users.
We handle the regulatory burden so you can focus on providing an outstanding service. Discover how QCS can simplify your compliance and elevate the care you provide today.
Contact info
6-9, The Square, Stockley Park, Hayes, Uxbridge , UB11 1FW, Uxbridge, United Kingdom
- 0333 405 3333
- info@qcs.co.uk
- qcs.co.uk
Save up to £1500
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Happy Customer
Hi Team
Yes Abi was great and really helped me gain and reset my password, I was worried with the day turnaround however Abi was very customer focussed and had me up and running with system in 5 mins, thank you
February 16, 2026
My experience wasn't a bad one
My experience wasn't a bad one, but I believe the turn around time for resolution of issues can be better instead of 24hrs resolution, it should be in minutes, because that's what bring every customer coming back. Quick TAT.
February 5, 2026
Terrible standard in terms of the…
Terrible standard in terms of the quality of audit templates, policy templates, etc.
We contacted QCS to cancel our subscription and the cancellation was accepted. A month afterwards, they began demanding we pay them for the full length of the initial subscription despite the low standards.
No other subscription platform charges you when their services no longer meet your needs, e.g. Spotify, Netflix, Gym Memberships, etc.
Disgusting behaviour from QCS. I will be strongly advising providers to stay away from this company!
February 4, 2026
Unprompted review
Reply from Quality Compliance Systems Limited
Hello Ayomide,
Thank you for taking the time to leave your feedback.
We take all feedback seriously and, to date, we have not received any direct concerns from you regarding the quality of our policy or audit templates. If there are specific areas where you feel we have fallen short, we would genuinely welcome the opportunity to understand this better and to work with you to address them. Please feel free to contact us at customer.experience@qcs.co.uk so we can review this in detail.
In relation to your cancellation request, you entered into a fixed-term business-to-business agreement with us for the provision of policy and compliance support. As outlined in the contract you agreed to at the time, mid-term cancellations are not provided for within this type of agreement, which is standard for similar contracts in our sector.
When you contacted us about cancelling, we reached out to explain this and to outline the options available. We also offered to arrange a call to understand your concerns and explore how we could better support you with your compliance needs.
We’re always happy to talk and would welcome the chance to understand your concerns better. If you would like to discuss this further, please get in touch using the email above.
Many thanks,
Kate
Any queries are always dealt with…
Any queries are always dealt with quickly and efficiently.
January 28, 2026
I had a problem opening some of the…
I had a problem opening some of the documents but after sending an email received an immediate response which solved my problem, thank you!
January 25, 2026
Quick response to Query
Abi a Customer Support Specialist at QCS was brilliant - sent query in morning and had response before the end of the day! Easily and clearly explained and helped me sort my issue! Thank you for such a swift and helpful response!
January 26, 2026
Thank you Christopher
Christopher Beavis knew exactly what my problem was and he sorted it immediately for me. He guided me through the process of getting me back on line with patience (as he would need with me!!)
January 23, 2026
The agent was knowledgeable
The agent was knowledgeable, but was unable to solve the problem whilst I was n the phone. She did however go away and resolve my issue within 24 hours which is to be commended.
January 21, 2026
WOutstanding service – QCS made everything simple and stress-freee have had an excellent experience…
We have had an excellent experience with QCS. The service is outstanding, and the support we received from Rebecca was exceptional. She took us through everything we needed to know about the QCS system step by step and made the whole process incredibly easy.
The policies are fully personalised to your company’s needs, and once set up, there is very little for you to do – simply download and use them. The system is wonderful for carers, as policies are easy to access and can be read on the go. QCS also supports with documentation required for the CQC, including easy-read policies, which has been a huge help.
Rebecca had our platform fully up and running within just a couple of hours, with all policies completed and ready for carers to access. The level of work she achieved in such a short time was truly impressive. There is honestly nothing negative to say about QCS.
They are far better than Croner, which we used previously. I sincerely wish we had known about QCS when we first opened. I would highly recommend QCS to any care provider looking for an efficient, supportive, and professional compliance system.
January 13, 2026
Simple and straightforward
Simple and straightforward. Wait time on hold for customer service was a bit long but once connected, very helpful and efficient service.
January 13, 2026
We’ve been with QCS Compliance Systems…
We’ve been with QCS Compliance Systems for a number of years, and the support we receive continues to be excellent.
Christopher B has been consistently helpful, approachable, and extremely responsive. Queries are dealt with quickly, guidance is clear and practical.
Reliable support and sound advice make a real difference in compliance, and that’s exactly what you get from Christopher and the wider QCS team.
January 9, 2026
Catherine replied promptly and clear in…
Catherine replied promptly and clear in her instructions. Thank you.
January 12, 2026
My query was attended to promptly and I…
My query was attended to promptly and I was given clear instructions and explanation of what I needed to do.
December 10, 2025
Useful,helpful and easy to navigate
As a Practice Manager, I find this service extremely helpful. I receive regular updates on how many people have accessed the website, and I can also see who accessed it and when, which is very useful for monitoring.
All policies are detailed and easy to understand for all staff members. If you have any queries, they are answered and resolved in a timely manner, and you are kept informed of the process throughout.
In summary, this is a very helpful and easy-to-navigate service for GP surgeries, and I would highly recommend it.
December 12, 2025
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