Quality Diamonds Reviews 

2,376
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making the entire process enjoyable and stress-free. Many people highlight the outstanding service, noting that they never felt pressured and received expert advice tailored to their needs. The quality of the products, particularly the diamonds, is frequently mentioned as excellent, often exceeding expectations and arriving exactly as described. The overall user experience, from initial consultation to delivery, is described as seamless and first-class, with many reviewers expressing their intent to return for future purchases. However, some people were dissatisfied with the execution of custom requests, finding that the final product did not reflect their specific customization needs, despite the staff being polite.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and appearance... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high-caliber diamonds, with many... See more

Service

Customers had positive experiences with service, consistently describing it as first-class, exceptional, and... See more

User experience

Clients share positive opinions on user experience, with many describing it as an absolute 5-star experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Daniel was extremely helpful in helping us pick both an engagement ring and our wedding bands. We never felt pressured to make a decision and he always took the time to walk us through the options ava... See more

Company replied

Rated 5 out of 5 stars

Amazing service from all staff. Paul helped with the engagement ring, reassuring me along the whole process. Daniel with the wedding rings, once again the service was outstanding. Filled with knowledg... See more

Company replied

Rated 5 out of 5 stars

I made an appointment to discuss and view diamonds at their London office rather than make my choice on-line and the experience was just what I wanted. From my initial phone call to the delivery of m... See more

Company replied

Rated 5 out of 5 stars

Exceptional company to deal with and worth more than 5 stars! From beginning to end it was a pleasure to deal with such a professional organisation. Danial gave me expert advice and help, and nothin... See more

Company replied


Company details

  1. Diamond Dealer
  2. Jeweler
  3. Jewelry Designer
  4. Jewelry Store
  5. Wedding Service

Written by the company

Quality Diamonds are wholly committed to providing the very best diamond buying experience. Specialising in diamond engagement rings, diamond earrings and wedding rings, our balance of superb customer service, exquisite products and outstanding prices ensures we are one of the market leaders in the online Jewellery Industry. Why not visit us at our offices in Hatton Garden, Milton Keynes and Birmingham's Jewellery Quarter, and we'll give you all the knowledge and advice you'll need to ensure you can buy with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(2,376)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience, no pressure and very informative from Daniel!

Daniel knew every answer to every question I had... and then some! I assumed going engagement ring shopping would be daunting and extremely complicated with all the possible options available, however, my experience with him was the opposite - very easy, reassuring and Daniel offered impartial advice.

The process was swift, easy and I didn't feel pressured at all to buying something I didn't want. The price was very reasonable and he gave me enough time to think it over.

I'm coming back to order some wedding bands :)

September 17, 2024
Unprompted review
Quality Diamonds logo

Reply from Quality Diamonds

Thank you for your lovely review, Delvin! We're so pleased to hear about your experience with Daniel : )

Rated 5 out of 5 stars

Highly professional and great quality

Absolutely fantastic service and well communicated, the diamond I originally chose was on hold, the company really stepped up and showered me an alternative which was much better! I’m going to be purchasing another tonight. Great service great quality highly recommend.

September 15, 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review!

Rated 5 out of 5 stars

Outstanding

Over the years, we have bought a few pieces from Paul, to include my engagement ring and my wedding band. To this date every time, I look at my ring., I have a great sense of admiration and appreciation. Paul is knowledgeable, honest, reliable and has a great taste. He'd also go the extra mile to meet the client's requirements. He knows the diamond's market very well and offers great pieces at very competitive prices. We highly recommend Paul. He's in a league of his own. Please go and see him and you'll be extremely pleased.

August 23, 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for you lovely review Suzanne! We're so pleased to hear about your positive experiences with Paul : )

Rated 5 out of 5 stars

Great jewellers I would definitely…

Great jewellers I would definitely recommend. First met Paul when I was looking around to buy an engagement ring, and he explained everything clearly to me in my appointment making me feel comfortable with the whole process.

After another couple of visits with both Paul and Daniel I got the ring I wanted and at good value so couldn’t be happier.

My Mum also needed a ring sorted which I didn’t hesitate to recommend Paul/Daniel which they have sorted quickly and with excellent end result.

Will go back soon to sort out wedding rings and would happily recommend to anyone or go back myself if I needed more jewellery.

December 14, 2023
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review, Matt!

Rated 5 out of 5 stars

Perfect ring

I came to them with a ring design and they executed it perfectly within a month. I’m so happy with the ring; it looks incredible.

August 9, 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your review, Jack!

Rated 5 out of 5 stars

Many thanks Quality Diamonds!

Daniel, Amber and the QD team made the whole experience of buying a diamond an easy and thoroughly enjoyable experience. The service and value for money was excellent and I wouldn’t hesitate in recommending them to others.

August 9, 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your lovely review!

Rated 5 out of 5 stars

Just gorgeous…

My partner proposed with a gorgeous ring. Its was so unique and have gotten so many compliments. Would definitely recommend this business.

August 31, 2023
Unprompted review
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Reply from Quality Diamonds

Thank you for your review, Charmaine!

Rated 5 out of 5 stars

Excellent service from "Quality…

Excellent service from "Quality Diamonds". From initial contact with 'Paul Sitton' to receipt of goods, truly professional and courteous dialogue. When the diamond arrived, the packaging etc was top-notch. I have no hesitation in recommending this company to anyone looking to purchase either jewellery or individual diamond/s.

July 17, 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your review Richard : )

Rated 5 out of 5 stars

Daniel and Paul were fantastic at…

Daniel and Paul were fantastic at helping me find and purchase the perfect engagement ring for my partner prior to our trip to Italy! They were extremely detailed and helpful in my search and went through a range of options. They found a gorgeous lab grown diamond within my budget and my partners style. My fianceé is so happy with her ring. I was so pleased with their service that we decided to return to Quality Diamonds to purchase our wedding rings.

July 16, 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review, James!

Rated 5 out of 5 stars

I can't praise this company enough the…

I can't praise this company enough the service we received exceeded our expectations, Paul contacted me as soon as the order was placed and offered to select a better Diamond Im so glad we were guided by his expertise! we were kept well informed of the process and my beautiful ring arrived on my chosen day! I've since placed another order with this company and will definitely be using this company for any future purchases

July 10, 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your lovely review, Lorna! We're so pleased to hear about your experience with us and that you love your ring : )

Rated 5 out of 5 stars

Exceptional Diamond Engagement Ring

My experience with Quality Diamonds was exceptional. The diamond engagement ring I purchased is of outstanding quality, exceeding my expectations with its brilliant sparkle. The customer service was top-notch—knowledgeable, patient, and attentive to my needs. Shipping was prompt and the ring arrived securely packaged. I highly recommend Quality Diamonds for anyone looking for quality jewelry and excellent service.

May 18, 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your lovely review! We're so pleased to hear about your exceptional experience with us : )

Rated 5 out of 5 stars

Such a great experience with Daniel

Such a great experience with Daniel. He supported us with our engagement ring and wedding bands. Extremely patient, knowledgeable and provides best option for the clients based on their preferences. Absolutely love my ring! Thank you Daniel for all your help! We will be back for the eternity ring! :)

July 6, 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your review! We're so pleased to hear about your positive experience with Daniel : )

Rated 5 out of 5 stars

Fantastic Experience with Quality Diamonds

Bought an engagement ring from Quality Diamonds, excellent website where you can see the diamonds before purchasing.

The diamond I selected ended up being unavailable, and I was promptly emailed and they sourced me a new, higher quality diamond whilst honouring the original price.

I have nothing but positive things to say about Quality Diamonds. They provide excellent after purchase support and I will continue to use Quality Diamonds for all future diamond/jewellery purchases in the future.

June 17, 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review, Scott!

Rated 5 out of 5 stars

Such a lovely experience.I visited the…

Such a lovely experience.I visited the Hatton Garden shop and Paul took me through on a crash course on what to look for in diamonds. He also helped me decide and select what diamond and ring would be best suited by asking questions about my partner resulting in a ring that my now fiancée fell in love with. He managed to get this all done within 10 days. I felt really comfortable and at ease, a perfect experience and great value, I’m going back for the wedding rings. 👍

June 6, 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review, Andrew!

Rated 5 out of 5 stars

Five Star Service

I loved that I could view each diamonds IGI report and was able to make my selection. Amber kept me informed of the progress in the creation of my stunning ring. I will definitely shop again with Quality Diamonds

May 20, 2024
Unprompted review
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Reply from Quality Diamonds

Thank you for your wonderful review, Angela!

Rated 5 out of 5 stars

Returning customers, same great service & product

I purchased my partners engagement ring from Quality Diamonds and we returned to purchase our wedding bands. Paul gave us fantastic levels of service, especially helping me with my choice of ring by providing custom samples in large sizes! The rings were produced in a timely manner after ordering and are of great quality, we are both very pleased with them. We had a few appointments in the MK office with Paul which was a great environment to make this purchase.

May 20, 2024
Unprompted review
Quality Diamonds logo

Reply from Quality Diamonds

Thank you for your wonderful review! We're so pleased to hear about your fantastic experiences with Paul and that our MK showroom has been a comfortable environment for such special purchases : )

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