Very impressed with not only the goods I`ve bought, but also the service from the staff. For my first order, there was a bit of a mix up with 2 items, but this was rectified very quickly indeed - ve... See more
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Ordered several items, among them a 10 kilo bag of Basmati rice. Parcel arrived in good time. But on opening I discovered the plastic bag containing the rice had split badly, spilling much of the ric... See more
I had the unfortunate experience of buying from this retailer. There were several items missing from delivery, when asked to refund they didn't, simply ignored emails. Currently matter with credit ca... See more
Company replied
It was a challenging experience as you are not advised of delivery date, just informed by email a couple of hours prior to delivery, which makes it difficult to plan any day. Items were delivered six... See more
3.2
Average
1K reviews
Hasn’t replied to negative reviews
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Fresh fruits and vegetables aren’t fresh
Hi, just received my order raw banana were rotten and Indian mangoes were not sweet looks weren’t ripe yet. I wouldn’t recommend anyone to buy fresh fruit and vegetables rest grocers okay in my experience.
May 3, 2023
Unprompted review
Reply from Quality Foods Online
Dear Robinson,
Thank you for your review.
We do apologise for the damage caused. If you have not done so already, please do email us on support@qualityfoodsonline.com with your order details. We will issue a refund for these damaged items.
Kind regards,
QF Online
Wish there was an option of giving zero…
Wish there was an option of giving zero stars to them. Placed an order on 1st April and today is 28 april. Not received the order till date. They have no phone number, only email. I have emailed them SEVERAL times but they have not resolved it and still ask me to wait. They keep on asking rubbish details (name, number, address) when they have all details on my account just to kill time. Never buy from them. They are other website to buy these indian goods like bombay basket. Go to them
April 1, 2023
Unprompted review
Very disappointed
Very disappointed. I had ordered alphonso mangoes, while they were in stock for which I received an order confirmation e-mail too.
I had paid 14 pounds extra for next day shipping. The order never arrived and they got back to my email after me writing to them, which was later than the delivery date.
They come back saying “the item is not in stock?” I’m not sure how that works. But I was really excited to receive the mangoes and am extremely disappointed with the service! :(
April 16, 2023
Unprompted review
Excellent Services
Just Received my first order. Excellent Service. Received within couple of days. Thank you.
April 12, 2023
Unprompted review
where is my order!!
where is my order, im going to file a dispure and take this matter further. ive seen previous reviews about ordering here is problematic and a scam. id like an answer as soon as possible please.
April 4, 2023
Unprompted review
Reply from Quality Foods Online
Dear Ariff,
Thank you for your review.
We're really sorry to see you were unhappy with the service provided. However, we can assure you we conduct our business with honesty and do not attempt to scam any of our customers.
We can see your order has now been delivered. We sincerely apologise for the delay.
Kind regards,
QF Online
No updates to my order
No updates to my order. Poor service and scamming customers by taking money and not receiving shopping.
April 6, 2023
Unprompted review
Reply from Quality Foods Online
Dear Amrit,
Thank you for your review.
We understand your concern regarding not receiving your order on time.
However, we have received your email earlier regarding this issue and mentioned the delay was due to our staff being away during Easter. We can assure you that we usually fulfil our orders within the agreed time, and have never attempted to scam any of our customers.
We hope you will not let this experience deter you, and continue to order from us in future. We would love to provide you with a service worthy of a 5 star review.
Kind regards,
QF Online
You are doing a great job
It was just amazing.. I love the way you have packed every single item with care and safety...Thank you so so much...Its a great honor ordering with you guys... Thank you
April 3, 2023
Unprompted review
Reply from Quality Foods Online
Dear Beulah,
Thank you for your review. We truly appreciate the support and look forward to your next order.
Kind regards,
QF Online
Very poor online experience
Didn’t deliver half of what I ordered. Took all the money upfront and then said lack of stock means I have to wait up to 2 weeks for a refund. Tins of food were badly dented, not sure if they have been punctured. Definitely do not recommend this company.
March 31, 2023
Unprompted review
Reply from Quality Foods Online
Dear Jon,
Thank you for your review.
We are really sorry you had this experience with us. We can assure you this is not the experience of the majority of our customers.
Due to the extremely large volume of orders we process, we may occasionally need to provide subsitute items, or issue refunds where this is not possible.
Although we do issue our refunds immediately after a claim is made, it does take a few days for funds to be cleared by the customers bank/credit card company. This usually takes 3-5 days, but can take up to 10-13 days in some cases.
We do aim to provide our best service to our customers and hope you will place another order with us, so we may provide a 5-star quality service to you.
Kind regards,
QF Online
Terrible! Avoid!!!
Took payment for goods knowing they didn’t have them. I waited a week & I had to contact them to chase the order. Rubbish service!
March 31, 2023
Unprompted review
Reply from Quality Foods Online
Dear Ria,
Thank you for your review.
We are extremely sorry for the experience you had with your order. We can assure you this is not a regular occurence and the vast majority of our customers have a pleasant experience shopping with us.
We are working to improve the service we provide to all our customers and hope you will choose to place another order with us. We would love to be able to provide the quality service we provide to our customers.
Kind regards,
QF Online
Excellent speedy service
Excellent speedy service. Ordered a variety of items from here, very quick delivery and well packaged. The items not a available were refunded without any problem. Good selection and easy to use online shopping.
March 25, 2023
Unprompted review
Reply from Quality Foods Online
Dear Khan,
Thank you for your kind review. We really appreciate the support.
Kind regards,
QF Online
Amazing door step solution to all my…
Amazing door step solution to all my Indian food needs, hassle free delivery and thousands of options to explore from. I highly recommend this one.
March 28, 2023
Unprompted review
Reply from Quality Foods Online
Dear Sunidhi,
Thank you for your kind review. We really appreciate the support.
Kind regards,
QF Online
good variety of products very good…
good variety of products very good service. good customer relation.
March 26, 2023
Unprompted review
Reply from Quality Foods Online
Dear Mahmood,
Thank you for your kind review. We really appreciate the support.
Kind regards,
QF Online
Absolute waste of time and money…
Absolute waste of time and money ordering from them
Sent me the wrong item and they knew they didn’t have stock so was hoping i would accept an alternative option
Customer service is slow and not customer focused at all
When you go to review it says on the page that a number of fake reviews were removed so clearly they try to make themselves look better by adding fake reviews because they can’t get genuine positive reviews
March 27, 2023
Unprompted review
Reply from Quality Foods Online
Dear Ian,
Thank you for your review.
We're sorry you were unhappy with the service provided.
Could you please email us with your order number, and the issue faced at support@qualityfoodsonline.com? Please mention you have made a trustpilot review in the email for our reference. We would be happy to offer a refund.
We can assure you we have never added any fake reviews to our page, as the majority of our customers are very happy with the service we provide, and this is reflected in most of our reviews.
We would love to receive another order from you so we may have the opportunity to provide you with a 5 star level service in future.
Kind regards,
QF Online
Would have given 0 star if it was possible. Business should be shutdown
I had the unfortunate experience of buying from this retailer. There were several items missing from delivery, when asked to refund they didn't, simply ignored emails. Currently matter with credit card company to get it back, failing that will take them to small claims court. Its not about money but business ethics which they have none. Think it's OK to cheat customers ! They should be shutdown honestly. Don't order from this retailer if you value your time.
March 16, 2023
Unprompted review
Reply from Quality Foods Online
Dear Sonam,
Thank you for your review.
We're really sorry for the experience you have had with us, and can assure you we would never ignore our customer's claims/queries.
We have located your order placed on 12th March, and can see a refund of £10.15 was issued. Depending on your credit card company, it usually takes a few days after the refund is issued for the money to be available in your account.
To discuss this further, please email us on support@qualityfoodsonline.com. We would be happy to assist you further as needed.
Once again, we sincerely apologise for the experience you had with us, and can assure you something like this would not happen in future.
Kind regards,
QF Online
Where is my order please?
I placed my order on monday 20/3/23 with a delivery time of 3-5 working days. i have not received the order nor any notification that it has been dispatched. i emailed yesterday for an update and have had no response. I am very disappointed as i paid straight away and also paid for delivery.
March 20, 2023
Unprompted review
Reply from Quality Foods Online
Dear Fiona,
Thank you for your review.
We are truly sorry for the experience you had with us.
We have located your order and can see it has since been cancelled, as the item you ordered was not available. This is an extremely rare event and we're sorry it has happened with you.
We are constantly working to improve our systems and customer experience. We hope you will choose to place another order with us so we may provide you with a better experience.
Kind regards,
QF Online
fast delivery
March 19, 2023
Unprompted review
Reply from Quality Foods Online
Dear Lee,
Thank you for your review. We really appreciate the support.
Kind regards,
QF Online
Very bad experience.Absolute…
Very bad experience.Absolute disaster!!!!
I ordered my items for Ramadan ,all payment done and still clueless about it’s delivery!There is no direct Mobile service available so that I can contact them.I was waiting for my delivery desperately but all in vain,Ramadan already started.There was no info regarding its shipping and delivery date an absolute fraudulence.plz make sure to mention the delivery dates before payment so that we can decide to go further with your services or not.
It would have been better to get from local markets.U ppl ruined my 1 st day of Ramadan .Have also emailed them but no response yet!!😡😡
March 24, 2023
Unprompted review
Reply from Quality Foods Online
Dear Kahkashan,
Thank you for your review.
We're really sorry you were unhappy with the service provided.
We have located your order details and can confirm it is now out for delivery and will be delivered to you tomorrow, 27th March. We are extremely sorry for this delay.
We hope you will continue to order from us in future, so we may provide you with service worthy of a 5 star review.
Kind regards,
QF Online
Absolute nightmare
Absolute nightmare, bought margarine, arrived all damaged, asked for partial refund, HAVENT receuved to date, they don’t even know how to refund, quick at accepting payment but very slow at refunding, also leave fake reviews, says it all.
March 22, 2023
Unprompted review
Reply from Quality Foods Online
Dear Liaquat,
Thank you for your review.
We have located your order and can see that a refund was issued on 20th march. Depending on your bank/payment provider, it can take between 10-13 days for the money to be available in your account, although this usually takes only 3-5 working days.
We sincerely apologise for this experience, and can assure you this is not a regular issue at all.
We can confirm we are constantly working to provide our customers with the best service possible, and so have never posted fake reviews. All reviews are made by genuine verified customers.
We hope you will choose to order from us again so we may provide you with the high quality of service the majority of our customers know us for.
Kind regards,
QF Online
Best product exactly as described and…
Best product exactly as described and quick delivery very impressed would 100% recommend
March 20, 2023
Unprompted review
Reply from Quality Foods Online
Dear Asma,
Thank you for your review. We really appreciate the support.
Kind regards,
QF Online
Its was great.
Its was great.
Order received on time.
Communication was great.
Execution was great.
Cheers
March 20, 2023
Unprompted review
Reply from Quality Foods Online
Dear Keith,
Thank you for your review. We really appreciate the support.
Kind regards,
QF Online
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