Quarrymotors Reviews 

122
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Better than BMW, these guys knowlage of Top performance cars and the care they give to help me/us understand the issue with our cars is by far OUTSTANDING and believe you me my car had many many issue... See more

Rated 5 out of 5 stars

I ordered a ecu on quarry motors ebay work brilliant and came quick will be using them again very shortly

Rated 5 out of 5 stars

I ordered a steering rack from this company and it had a fault on it i phoned to send the part back they arranged for it to be picked up which I thought was brilliant as struggled to get back with wor... See more

Rated 5 out of 5 stars

Had already spent £300.00 without any results, but Quarry Motors staff solved the problem. I've 520d and noticed lots of power loss. Now I'm happy, my car is back to normal and was quoted more than ha... See more

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(122)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent service from Richard and the…

excellent service from Richard and the team after trying to get a problem sorted at main dealers at huge cost. it was sorted simply and cheaply at Quarry motors, will never use main dealers again if car is out of warranty.
highly recommend Quarry Motors fast and efficient service.

September 25, 2020
Unprompted review
Rated 5 out of 5 stars

Really friendly guys and very…

Really friendly guys and very knowledgable! I use Quarry Motors for my servicing and maintenance but know they have a parts department also! One stop shop for all things BMW!

August 19, 2020
Unprompted review
Rated 5 out of 5 stars

Spare part

I recently used quarrymotors for a spare part for my bmw it was so easy I gave my reg and received my part the next day. Plus it was very fare price. The service I received was excellent from the beginning I would highly recommend this company.

Keep up the great work guys

Robert cumming falkirk

August 12, 2020
Unprompted review
Rated 1 out of 5 stars

Very poor experience with huddersfield…

Very poor experience with huddersfield branch. Purchased a car on finance. Due to covid i was in hospital and was late with one payment by 7 days, so the repossed car leaving my family stranded and nearly £2000 out of pocket. The car on had a couple of payments left

July 9, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with. Always have what i'm looking for when I look to purchase a part for my BMW. Have kept my car running sweet for a fraction of what BMW charge. Shipping has always been very fast and prices are more than reasonable!

March 18, 2020
Unprompted review
Rated 1 out of 5 stars

This company has put me off the road…

This company has put me off the road for 4 weeks by advising DVLA that my car has been scrapped even though I have never heard of them and my car is fine.

They have now apologised but refuse to compensate me for my expenses ....disgraceful

October 4, 2019
Unprompted review
Rated 5 out of 5 stars

Top blokes and ladies if there is at…

Top blokes and ladies if there is at quarry motors. Gave my 520D in with a rattling timing chain on Thursday. Had it back on Monday morning. 2 working days!! Service at its finest. Good price too. Take pride in their work have had my custom for many years and many years to come. Parts side are a bit slow sometimes but do u blame them the amount of breakers in there.

Thank you for your hard work.
Lm62YJ* GREY 520D.

July 17, 2019
Unprompted review
Rated 5 out of 5 stars

Top service

Had already spent £300.00 without any results, but Quarry Motors staff solved the problem. I've 520d and noticed lots of power loss. Now I'm happy, my car is back to normal and was quoted more than half less than previous unsuccessfull experience. Don't think twice in approaching Quarry Motors. Won't disappoint

April 30, 2019
Unprompted review
Rated 5 out of 5 stars

Without a doubt... Best Professional BMW Specialist in Sheffield!

Excellent customer service! Been looking for a replacement gearbox for my F32 420d for some time and had quotes in the regions of £1900 by others. After visiting Quarry Motors, Lewis managed to find me the right gearbox in less than 10 minutes and Mike from the repairs help me book the car in for the following week to carry out the replacement job. Excellent job I must say and very professional/friendly staff. All in all, the job was done at a fraction of the cost I've been quoted by other garages in Sheffield. Glad to have found Quarry Motors, the best BMW specialist in Sheffield. Will definitely use them again in future!

February 20, 2019
Unprompted review
Rated 1 out of 5 stars

discusting service

I rang quarry motors for a quote on a bumper for my BMW x5
I was given a price and was happy with it.
the following day I rang to check they still had it and was told that it was still in stock. I said I wanted a headlight and that was also in stock. we travelled 30 miles to collect and on the way Adam called saying we had been miss quoted and it was a higher price.(double) he tried to say it was the wrong part but when I reminded him he had sent me pictures and it was definitely the correct part he told me it was no longer in stock.
we arrived at their place as they were closing 10 minutes before the time it states on the website and was turned away saying "were closed and the bumper and lights are gone".

November 10, 2018
Unprompted review
Quarrymotors logo

Reply from Quarrymotors

In response to Mr Drummond’s feedback we would like to clarify the situation. The correct bumper was photographed and sent over via WhatsApp on Wednesday 07/11/18.
 
We heard back from Mr Drummond Saturday 10/11/18 (3 days later) regarding his intention to buy and collect the bumper. Our procedure for collections is to check the item is still in stock as we sell in various places including mail order, eBay, counter sales and our in-house service/repair centre. 
 
We quickly discovered the bumper had been sold on Friday 09/11/18 over the counter. We called Mr Drummond to advise of this and he seemed not to believe this to be true despite several attempts to explain and re-assure him that it had. 
 
He decided to drive over in person (which was unnecessary as he was told it was no longer available) and of course was told the same in person. We never had the headlight and never claimed to have, and the bumper had been sold. The time of day was regardless as the part had been sold and nothing could have changed that. 
 
We are the most prominent BMW Specialist in the country and sell 100’s of items each day. Front end parts are always hard to find due to most of our cars being accident damaged so they often change hands quickly. We have been in business since 1989 and this would not be the case if we did not have a strong customer base allowing us to turn over parts quickly. 
 
We are sorry Mr Drummond has been left with a sour taste in his mouth but actually we are guilty of nothing more than making a sale and can hand on heart say that he was informed in a timely fashion. We can also prove this as our phone calls are recorded. The fact Mr Drummond chose to drive over to us when he was told we no longer had the part is a responsibility he must bear himself.  


Kind Regards,


Rob Carrington 


General Manager

Rated 5 out of 5 stars

Was recommended to use Quarry Motors by…

Was recommended to use Quarry Motors by a friend of mine who has a BMW also. The chap I spoke to on the phone was Adam who was very friendly and took all the details for my vehicle and phone number. I received a phone call back within the hour saying Quarry Motors had the part required and could have it with me in a couple of days. I was in need of the ABS pump because my MOT had failed on it. Once arrived the garage fitted it and my car is as good as new again! Prices were excellent and service faultless!

August 14, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Wanted a faily obscure part for my daughter's BMW - new price quoted £140+. Found part at Qurry motors - arrived in 3 days and looked new though was 2nd hand. £27! Great service. Will be back if I need parts again.

July 7, 2018
Unprompted review
Rated 5 out of 5 stars

Another fantastically smooth…

Another fantastically smooth transaction from quarry motors, I have been using these guys for the last 12 months having been let down one too many times by my usual part supplier. Extremely fair prices and second to none knowledge from the boys in the office.

Thanks again for the wheels, my Mrs is over the moon!

Derek Abrahams

June 29, 2018
Unprompted review
Rated 1 out of 5 stars

Not even worthy of one star - avoid at all costs!

Not even worthy of one star, lied about shipment dates, didn;t notify me of delays subsequently the engine was 24hrs late meaning I lost my allocated slot with the gareg fitting the engiine. Complained after they refused to recity or offer compensation and the MD cancelled the order without my authorisation and full payment taken a week in advance 2 hrs before it was due to be delivered.

They have refused to provide a refund on the same day an am now left without a car or refund - legal action is now being sought

June 28, 2018
Unprompted review
Quarrymotors logo

Reply from Quarrymotors

Hi Ben, what you've said isn't completely correct. We hold our hands up and admit that the engine was infact one day late. You were expecting delivery on Wednesday and because of a slight fork lift issue, the engine was due to be delivered today (Thursday). Because of this, you used it as an angle to try and blackmail and extort us for as much as physically possible. You admitted over the phone that the amount of compensation you were seeking would not even cover the cost of the engine £768.00

You then threatened us with countless bad feedback if we were not to refund you at least £250.00 and because of your threats, attitude and blackmailing tactics we cancelled the order. We do retain the right to do so, as per our company policy stated on our website.

You've called us since telling us 'how much we've f****d ourselves', referring to us as muppets and saying how because we haven't refunded you £250.00 you're going to try and purposely cost us thousands of pounds worth of business. Also attempting to goad us by telling us how many thousands of times your bad reviews of us are going to be seen, etc etc etc

What’s more ridiculous to the whole situation, is whilst you were on the phone making countless threats of feedback and claims of compensation, the engine had actually been delivered and arrived at the garage ready for fitment. The reason it has been collected and refunded is because of your attitude towards our staff and unreasonable demands.

I'd also like to mention that i've found at least 3 other cases of you leaving negative reviews about companies because you were refused compensation.

As mentioned to you on the phone, the money has been refunded immediately, however will take 3 working days to show on your statement. This is standard procedure when it comes to refunds, as you probably already know and something which cannot be helped on our end.

We've seen many of your attempts to bad mouth our company and appreciate all the support from 98% of the people siding with us, without hearing our side of the story. Once our side was put across, your post was actually deleted from the E46 Facebook Group.

All the best with your new parts supplier and good luck to them.

Regards,
Quarry Motors.

Rated 5 out of 5 stars

Really happy with Quarry Motors

Really happy with Quarry Motors. My timing chain failed on my 5 Series and they were able to arrange recovery as well as a 61,000 mile used engine and fitment for me. They were a little dearer than eBay but I was happier dealing with a decent size company with a workshop than unknown quantities on eBay. I dealt with Rob who was very knowledgeable and helpful. Hopefully my car won't break again but if it does I will call Quarry first for sure

May 13, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Quarry Motors

Fantastic service from Quarry Motors. Ordered an engine from them on Tuesday and had it delivered by Friday. Runs perfectly fine and my customers vehicle is back on the road.

Engine took a few days to deliver but I appreciate it takes time to remove and dispatch parts which are taken from accident damaged cars.

Excellent service and engine to match.

May 10, 2018
Unprompted review
Rated 1 out of 5 stars

I bought a car parts (bonnet and bumper…

I bought a car parts (bonnet and bumper for BMW 320d) from them and it took them 8 days to deliver. But when before I paid for it, they promised 2 days. I bought another part (slam panel for BMW) and they promised 3 days and couldn't deliver it again on the 3rd day!

April 23, 2018
Unprompted review
Rated 2 out of 5 stars

I ordered a part last Thursday and I…wiper motor just rang quarry motors found out part hasn't even been sent out. Yet they have told me 3 times it's been sent. Waited in both days for arrival of part

I ordered a part last Thursday and I specially ask if it would be delivered next day and I was told yes. They also say that on the website. It didn't arrive Friday so I rang Saturday and was told 2/3days delivery. I've tried to find a tracking number or delivery company but can't find one. This is costing me more money trying to find out if part has been sent.

April 9, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look