Quicklens Australia Reviews 319

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the competitive pricing, often finding it lower than other suppliers. Many people highlight the excellent quality of the products and the care taken with packaging. The ordering process is frequently described as easy, with numerous consumers appreciating the prompt and reliable delivery, often noting that orders arrive quickly and seamlessly. However, some people were dissatisfied with the delivery service, reporting significant delays, missing parcels, and orders taking several months to arrive. There were also instances of poor communication regarding order status and unfulfilled promises about dispatch dates. A few customers also experienced issues with product quality, such as damaged or uncomfortable contact lenses.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise the quick and reliable... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering, quick... See more

Product

Customers had ambiguous experiences with product quality. Many reviewers praised the great quality products,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive pricing, often... See more

Based on these reviews

Rated 4 out of 5 stars

I've been using Quicklens for years. Although they ship from overseas to Australia, it usually takes less than 2 weeks. They responded to my email quickly when I had a question regarding my order. I h... See more

Company replied

Rated 4 out of 5 stars

The pricing and product is always ok. However this time, you deciced to use a private delivery firm, and not Aust Post, which has always been used in the past. I now have to run around and organise to... See more

Company replied

Rated 5 out of 5 stars

Excellent service, easy to order and quick delivery. I have been a customer for a long time and extremely happy with every purchase experience

Company replied

Rated 5 out of 5 stars

The item arrived undamaged. Thank you very much for your quick response to my inquiry email.

Company replied


Company details

  1. Contact Lenses Supplier
  2. Health and Beauty Shop

Written by the company

QUICKLENS Australia offers contact lenses with cheap prices online. Surprisingly low prices on Acuvue Oasys, Focus Daillies, Air Optix, Biofinity, and many other contact lenses. Free shipping on all orders over $99. Some lucky customers may receive a pair of our new exclusive product Qieto1day with your order as a free sample to try.


Contact info

4.0

Great

TrustScore 4 out of 5

319 reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fast postage

Fast postage, good variety of products.

January 29, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Ease of order

Ease of Order.

January 1, 2024
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Easy ordering and perfect fit

Easy ordering and perfect fit. Love the coloured lens.

January 19, 2024
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

quick and efficient

January 15, 2024
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 1 out of 5 stars

Too late delivery

January 9, 2024
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Reply from Quicklens Australia

Thank you for your review. We are very sorry that you were not satisfied with our service.
Please be advised that your order items are custom ordered and we explain that these are currently difficult to source from the manufacturer and it may take more than 4 weeks on the product page. Please feel free to let us know by email at info@quicklens.com.au if you have further questions about your order.

Rated 5 out of 5 stars

Quick and reliable

Quick and reliable. I’ve been buying contact lenses from Quicklens for over 10 years.

January 5, 2024
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Can't live without Quicklens

Always superb service and reliable on-time delivery!!

January 4, 2024
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Efficient

Efficient, reliable and good price…I don’t look anywhere else

December 28, 2023
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 1 out of 5 stars

did not receive my package after 2 months waiting

I ordered and paid contact lens on 14.12.23. But after 2 months, I still did not receive email that my oder is dispatched or not. I did not receive my package yet. I don't know what is going on, why it takes so long.

December 14, 2023
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Reply from Quicklens Australia

Thank you for your review. We sincerely apologise for the inconvenience caused by the delay. Please be advised that we dispatched your order on 05/03. You will receive a Dispatch Information email by the end of 06/03. We hope you will receive your order very soon.

Rated 1 out of 5 stars

Ordered Acuvue Oasys lens (2 weeklies)…

Ordered Acuvue Oasys lens (2 weeklies) - but they seem to disintegrate after 1 week.

December 17, 2023
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Reply from Quicklens Australia

Thank you for your review. We are very sorry that you were not satisfied with our products. We've emailed you, please kindly reply with the details so we can arrange to send you a replacement lens if applicable. We look forward to hearing from you soon.

Rated 2 out of 5 stars
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review. We are very sorry that you were not satisfied with our service.
We have checked our system and found that your order was dispatched within 6 days of placing the order even though your order items are all custom-ordered which normally takes one to two weeks to receive them from our supplier. We also confirmed the delivery took only 5 working days. We hope this information will help with your future order. Once again, thank you for using our service.

Rated 5 out of 5 stars

A good company to use

I have been using Quicklens for many a year and I always have my much needed contact lenses “quickly”!

December 10, 2023
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Ordering contact lens from Quicklens is easy…

I have ordered contact lenses from this company for many years. If there is a delay, this is always communicated.

Well packaged, always the correct order. Usually delivered within two weeks. Highly recommended!

December 3, 2023
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 4 out of 5 stars

Great product

The product is great. However, please allow sufficient time for the product to be shipped. Mine shipment took about 2 weeks to come through after placing my order.

November 25, 2023
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. Please be advised that we have started a new delivery service recently. We hope your next order will be delivered faster!

Rated 5 out of 5 stars

Great price

Great product range, fast delivery, great price :)

November 30, 2023
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 4 out of 5 stars

My usual lenses at a great price

I needed new lenses in a hurry and was able to get my usual brand from quicklens at a far lower price than I would usually pay in Australia. The lenses came from Singapore, so there was a delay with the postage, which I hadn't realised before I bought them. Still, I am very happy with my purchase and will buy these again - perhaps when my need is a little less urgent.

November 28, 2023
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. Please be advised that we have started a new delivery service recently. We hope your next order will be delivered faster!

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