Lucian and the entire Ferrum team are, quite simply, the best in the business. No matter how big or small the issue, they handle everything with remarkable speed, flawless efficiency, and the warmest... See more
Company replied
Location
Switch location40 South Way, HA9 0HZ Wembley, GB
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Quintain in general is quite good, but at Ferrum I have to highlight the quality service of the maintenance team led by Lucian. Lucian manages the best team in the business, he is always very fast and... See more
Lucian and his maintenance have been so incredibly helpful. Every request or query is responded to promptly and we are never left waiting. Lucian and his team go out of their way to help you and settl... See more
Company replied
This is a great property, especially thanks to the maintenance team led by Lucian. They truly work around the clock, always ready to help whenever needed, and are consistently polite and professional.... See more
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Company details
Written by the company
Studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.
Contact info
40 South Way, HA9 0HZ, Wembley, United Kingdom
4.8
Excellent
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Maybe give it a miss :)
Beautiful apartments but the customer service has gone so downhill. They also profit so much off of bills, it is now more expensive to pay for bills here than to pay the suppliers directly. They told us on move in that we would benefit from them paying wholesale prices, but they’ve slowly increased the markup to hugely exceed market rate. Even the standing charges are crazy, they also said it would be an annual review, but price increases come randomly. Don’t forget that they have all of the heating and hot water centralised, so it costs them next to nothing!
September 29, 2023
Unprompted review
Reply from Quintain Living - Ferrum
Hi Owen,
Thanks for taking the time to share your feedback.
As you are aware energy prices and general costs have significantly increased over the past year. As we do purchase our energy in advance, our residents have benefited from us being able to delay the increases by our energy providers especially in regards to electricity. Whilst we do appreciate that the increases in costs have impacted you, we are happy to share that our current prices are approximately 33% below the national average.
We do advise our residents of any planned price increase in advance, that are passed on to us by the suppliers or contractors and once again understand your frustration with the recent increases.
If you would like to discuss this in more detail please do contact us at residents@quintainliving.com and we would be very happy to help you.
Kind Regards
Daniel - Resident Manager
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