Quintain Living - Madison Reviews 

Staff very friendly and helpful. Amazing facilities.

Great building, good service and fast responses everyone is friendly and I appreciate the hospitality-Kemar

Whenever I come to Madison Karolina, Maria, Jayvi and Shane always give a warm welcome and assist with a smile always. The Madison building is amazing and has a very classy look to it. Perfect.

I recently had a question with my bill at Quintain Madison. The manager and assistant manager at the reception were very helpful to answer my question. Many thanks to them!

I’m a delivery driver from Uber eats. The staff here is wonderful and always greet with a smile to everyone that comes by. Shane is a kind sir.

I had an extremely positive experience with Sahl Chawla and Julia Whyte; they were very helpful and patient and answered all my questions and queries.

quick moving in,
no deposit
friendly staff

My experience at quintain living as someone who works onsite was brilliant especially the Maddison block. The staff are very friendly and always have a smile on their face.

The experience in madision building is amazing and all neighbours are great and helpful it been great to been in the building

I've been a resident here for the past three years, and I can confidently attest that this is the best building in Wembley Park. The resident team is exceptionally active, always willing to lend a helping hand and go above and beyond. I'd like to extend special appreciation to Shane, who consistently provides outstanding support and guidance whenever I need it

Thank you

Thanks to Karolina Zalezna, I have 5-star reviews for the quick internal assistance in the Madison building. Karolina's rapid support was resolute in collecting the necessary data to progress the internet maintenance. She is the right Manager at the right place.

Wonderful building and Resident Team!! Thank you for all your support!

I recently moved in at one of the apartments in their Madison west building.

I would really like to thank Shane, who is currently managing Madison west with Quintain.

Shane and other team in this building is fantastic! Shane is always friendly, professional, and goes above and beyond to ensure our needs are met. His attentiveness and willingness to assist truly make living here a pleasure.”

I would also like to thank Maria, who is also managing at Madison.

Their proactive approach, kindness, and dedication not only enhance the sense of community but also demonstrate their commitment to exceptional service and resident satisfaction.

First of all, I did enjoy living in my flat in Madison. However, any contact with the resident team was ridiculously terrible. 
I am especially angry about the move-out process. They tried to keep almost all of my deposit (without evidence) even though I left the flat in a spotless state. They wanted to charge me for redecoration, a complete flat cleaning, and "unpaid" utilities but didn't provide evidence for any of this. I cleaned the flat myself for days before moving out, but they said that this doesn't count because it is mandatory to use a company for the move-out clean (obviously untrue). I asked for the utility bills with the outstanding charges multiple times, but they couldn't provide them. I talked to the resident team on the phone to understand the charges, and I was told not to try and fight the charges or include third parties (like the deposit company). Instead, I should just pay because a third party would decide in Quintains favor anyways. 
Of course I didn't follow this terrible advice and started a dispute with the deposit company TDS. In the end, TDS made a decision in my favor and I got almost all of my deposit back and didn't have to pay for the full flat cleaning as well as the utility charges. Even though the case is now closed, Quintain is still sending me emails and payment links for money that I apparently owe them. They are really trying everything to scam you out of your money. So don't listen to them and go through with the deposit dispute!
I moved out over 4 months ago, and this business with Quintain is still not finished. I would never recommend anyone to rent from them. 

We recently moved into flat 624 at Madison East and were welcomed by Carolina and Maria from the Madison Residence team. From the moment we arrived, their customer service has been nothing short of exceptional. They made sure our first impression was a positive one, addressing any concerns we had with the flat promptly and professionally.

We raised a few points after moving in, and they both ensured everything was resolved swiftly. Carolina, went above and beyond when we experienced issues with the windows and the dishwasher. She immediately arranged for someone to come and resolve the problems, showing her dedication to ensuring our comfort.

Their friendly, helpful attitude has made settling into our new home a smooth and pleasant experience. I would highly recommend the Madison Residence team, especially Carolina and Maria, for their outstanding service. They truly care about the residents and deserve recognition for their hard work.

I keep getting charged randomly more with no explanation. My direct debit has managed to mysteriously increase from the usual 1500 to 2100 in the span of 2 months without any explanation or breakdown.

Additionally the staff (Yazid in particular who is part of the residents team) will dismiss you, and show nothing but hostility when you ask for a break down. Rather than being professional and helping a resident in a manner that is expected of staff in this role I was instead faced with a dismissive attitude. I have even had him hang up on me mid sentence when I was asking for help two times.

I was, hand on my heart, left shaking and startled after this treatment. Nobody should ever feel like that by such an establishment.

If you look at any other review left by my account there are nothing but positive reviews. I am not the kind of person to leave negative reviews but living here has left me scarred and helpless especially the most recent incident.

Extremely disappointing as I was a resident here for 3 years and I still received this treatment.

Marie is super friendly and helpful!!

Our stay at madison is outstanding we live In flat 1113, day team is so kind and helps us every time.

But our love for khadija Fatima is beyond coz she’s helpful caring and so so kind we love her professionalism..
highly recommend Madison for your stay..

My wife and I have been here at Madison West for 10 months and it has been the best experience. We landed from South Africa and the team has made it the best most comfortable convenient stay. Shane and Team always take the time to chat and make sure all is well. We have recently extended our stay for another year.
The team makes living here totally stress free.
Looking forward to another year.
Thanks so much Shane, Gregg, Mariah and the rest of the the team.

Greg Maria Shane and Anna are extremely polite and helpful. They are always cheerful and very professional in their approach to the residents
I am confident that If I have any problems and I speak to them,they will gladly assist