Quirks Car Reviews 

455
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and courteous, making the car buying process pleasant and stress-free. Many highlight the exceptional customer service and smooth transactions from start to finish. People also appreciate the quality of the vehicles, often finding them in great condition. Reviewers frequently mention the team's efficiency and proactive communication, ensuring a positive experience at every step. Customers also note the helpfulness in sorting paperwork and providing guidance, making the overall process straightforward and easy. Many express their strong recommendation for the company, indicating high satisfaction with their purchases and the entire interaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising the sales team for being helpful,... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic,... See more

Product

Customers had positive experiences with product, with many expressing pleasure and satisfaction with their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional care that was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just bought my first car from Quirks Garage - a used Land Rover Discovery Sport - and had great service from Chris from start to finish…. He was quiet , unassuming , and courteous , and not in th... See more

Company replied

Rated 5 out of 5 stars

Dominic was extremely helpful. Being in Birmingham, he sent us a few videos to give a comprehensive view of the car we were interested in. He also provided us with a decent PX value for my Seat Ibiza.... See more

Rated 5 out of 5 stars

I recently had the pleasure of viewing a Range Rover Sport, and it was by far the most impeccably maintained example I’ve come across on the market. The quality and presentation of their vehicles clea... See more

Company replied

Rated 5 out of 5 stars

Amazing experience! The team was excellent and impressed me right from the beginning until I drove away with my new car. They offered an excellent trade-in value for my old vehicle too. I will certain... See more


Company details

  1. Used Car Dealer

Written by the company

Based in Wickford, Essex, Quirks Car Company is a multi award winning family-run business dedicated to selling sports cars, prestige vehicles, and 4x4 vehicles. With over 30 years' experience in the retail motor industry, there is no one you should trust more when it comes to buying a used sports, prestige or four wheel drive vehicle. We have extensive knowledge of a huge range of desirable marques and models for sale, including Audi, Bentley, BMW, Jaguar, Lamborghini, Land Rover, Mercedes-Benz, Maserati, Range Rover, Porsche, and Volkswagen as well as many other brands. Visit www.quirkscarco.co.uk for more info. Showroom doors open from 9am - 6.30pm Monday to Friday, 9am - 6pm Saturdays and 10.30am - 4.30pm Sundays Find us on Arterial Road (A127), Wickford, Essex, SS12 9JG We look forward to seeing you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

455 reviews

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4.5

All reviews

(455)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Danny from quirks car company delivered…

Danny from quirks car company delivered a fabulous car to us this morning. Excellent service and a very nice man. The car is in perfect condition. Very impressed with the car which we bought over the phone and very impressed they could deliver it - a 2hr drive away. Thank you so much Lorraine & Greg!!

August 2, 2024
Unprompted review
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Reply from Quirks Car

Thank you Lorraine and Greg for taking the time to leave your great review, it really is appreciated. We are delighted you received the high level of service we always strive for, and hope to help you again in the future.

Rated 5 out of 5 stars

Big shout out to endorse Quirks Car…

Big shout out to endorse Quirks Car Company. I recently sold a used BMW to Quirks. Their professionalism, impeccable manners and outstanding communication was first class. Owner, Ross Quirk was in touch constantly to update me on collection date and the exact purchase process. His excellent comms' immediately put me at ease. The car was inspected by Quirks Chief Vehicle Inspector, Dan Herford. He was very professional and outlined the inspection process in great detail, helping me to better understand what he was seeing through his eyes in terms of the car's condition. He was very thorough but very transparent. Thankfully the BMW was in good condition and Dan was happy to sign off on the agreed price. He didn't try to 'kick tyres' and try to 'knock me down' last minute. Something I had been anxious about. I had furnished Quirks with numerous photographs in advance as part of the process and they made a valuation based on those photos, the service history and mileage etc. Even though the car was not new it obviously stacked up to their expectations. After the inspection, Quirks honoured their valuation and once Dan Herford & I had completed the paperwork, Ross instructed his team to transfer the agreed valuation amount straight into my account. Quick, professional, no last minute dramas and free from any unexpected twists and turns.
I would not hesitate to recommend Quirks Car Company. Whether you are looking to sell or buy, I believe that the values that underpin their business are totally professional and incredibly trustworthy. Thank you Ross and Dan for making the sale of my car so easy.
Mike Ruddock OBE

August 2, 2024
Unprompted review
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Reply from Quirks Car

Thank you Mike for your brilliant review, it really is much appreciated when people take the time to comment on the service they've received from us, whether buying or selling, as we always strive to provide the highest standards. We hope we can be of help to you again in the future.

Rated 5 out of 5 stars

Amazing ! Bought my dream car Ferrari from Quirks…

Bought my dream car Ferrari from Quirks - they were great and so helpful - helped me through the whole process - car is in great shape and enjoying it! Thanks Chris and Pete

July 26, 2024
Unprompted review
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Reply from Quirks Car

Thank you for your great 5* review, and we are delighted you are enjoying your new Ferrari. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Sale of my Porsche

I have just completed the sale of my Porsche to Quicks Car, a professional Company who always kept the communication at 100% and detailed what actions were required and in which order, Charlie Panaou thank you for making the process so easy.
Danny who collected the car was also polite and professional and ensured the payment went through to my account immediately. I can recommend this Company 100%, the best offer, no messing about and prompt payment, what else would you require.

July 30, 2024
Unprompted review
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Reply from Quirks Car

Thank you Marcus for your great 5* review, it is much appreciated when clients take the time to leave one. We hope we might be of service to you again in the future, whether buying or selling.

Rated 5 out of 5 stars

I recently purchased a BMW 428i from…

I recently purchased a BMW 428i from Quirk's Car Company, and I couldn't be happier with my decision. From start to finish, the entire experience was top-notch, making the process enjoyable and stress-free. Pete was excellent through the entirety of the sale and couldn’t have asked for anymore. Additionally, I appreciated the transparency and professionalism during the purchasing process. There were no hidden fees or surprises; everything was clearly explained. In conclusion, I highly recommend Quirk's Car Company for anyone in the market for a new vehicle. Their exceptional customer service, combined with the impressive quality of the BMW 428i, made this a fantastic buying experience. I'm truly enjoying my new car and thankful for the excellent service I received.

July 27, 2024
Unprompted review
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Reply from Quirks Car

Thank you Maxiim for taking the time to leave your great 5* review, it really is appreciated. We are delighted Pete and the team offered you the high level of customer service we always strive for, and hope to help you again in the future when looking for your next car!

Rated 5 out of 5 stars

An absolute pleasure to do business with

To be honest Sytner, Pendragon, in fact all the ‘big boys’ could learn a thing or two from Quirks in terms of how to run a customer-friendly, seamlessly transactional and down to earth operation. An absolute pleasure to do business with. Thank you.

July 18, 2024
Unprompted review
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Reply from Quirks Car

Thank you Liz, that is really good to hear! Thank you so much for taking the time to leave your great review, and we hope to be of service to you again in the future.

Rated 5 out of 5 stars

Great company to deal with!

My wife and I purchased two cars from Quirks in the last 6 months. During that time we dealt with Peter, Chris and Ross who were all fantastic.

From our initial enquiry there was never any pressure on us to make a purchase. The team at Quirks provided a relaxing and personal approach to help us find the right car, all while providing enough tea and coffee to sink a ship.

Peter and Chris were always on hand to answer any questions, whether it be in person or on the phone.

Aside from the brilliant staff, one of the things we liked about Quirks was the range of cars they have in stock.

Having all of the premium marques under one roof made life much easier for us and saved us lots of time as we didn’t have to travel to numerous different garages to look at the cars we were considering. If you are looking for something a bit special, look no further.

Our experience with Quirks was nothing short of top notch and we felt like they went above and beyond to accommodate us.

When the time comes, we will certainly be getting in touch with Quirks to source any cars in the future and would not hesitate to recommend them to friends and family.

If you are thinking of getting a new set of wheels, pop down to Quirks and have a look, you won’t be disappointed.

July 11, 2024
Unprompted review
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Reply from Quirks Car

Hi Alex
Thank you for your very kind review! we`re very pleased to see how happy you are with the service you received from us here. Can we try and aim for another two purchases over the next 6 months please lol!! Enjoy the svr and we hope to have it back again in the future with a 3rd purchase hopefully

Rated 5 out of 5 stars

Amazing after sales service

I have been overwhelmed by the empathy and helpfulness of Quirks in providing a courtesy car, arranging for necessary repairs and liaising with 3rd parties so i didn't have to. Ross has gone out of his way to help and to make a very stressful situation rectified quickly. I am very grateful thank you so much.

July 11, 2024
Unprompted review
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Reply from Quirks Car

Hi Georgina
Thank you for your great review! Glad to see how happy you are with the service we have provided you and we hope you`re enjoying your Q7 and hopefully we`ll see you back in the future

Rated 5 out of 5 stars

Trustworthy and experienced sales team

Right from the beginning, staff at Quirks were great. Pete was amazing at being patient with me, answering all of my questions and supporting me through all of the process involved when purchasing my car. Max was also great. I felt absolutely no pressure at all to buy the car (which made me want to buy it more!) and this (as well as the car itself) is what made me want to buy from this sales team. Once I purchased the car, Pete spent a long time explaining how to use all the different functions. I would 100% recommend this car company to anyone looking to buy. Thank you Quirks!

June 30, 2024
Unprompted review
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Reply from Quirks Car

Thank you so much for your great 5* review, and we are delighted you enjoyed the level of service we always strive to offer our customers. We hope to be of help to you again in the future.

Rated 5 out of 5 stars

Wonderful Dealership

I collected my car yesterday and honestly couldn’t be happier. As always fantastic customer service from Ross. This is the fifth vehicle we’ve purchased from Quirks and we’ve never been disappointed. The hand over was done by the “Old Boy”, Pete, who really couldn’t have been more lovely. The car is absolutely spotless and purrs like a kitten. Yet again I’m one very happy customer.

June 24, 2024
Unprompted review
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Reply from Quirks Car

Hi Tina.. Thank you for your 5 star review and your continued custom! Glad to see how happy you are with the range rover plus the `old boy` Pete looked after you so well also! lol

Rated 1 out of 5 stars

poor experience

i was interested in a car which to me wasnt cheap we'd given details of our car for PX agreed our price.
we went to do the deal which was 4hrs away.
on arrival he took our car for a test drive saying hed had dodgy dealings with other customers.
he then scrutenised our car details which is fair enough but to the point where we felt like wed done something wrong.
and even talked of taking more money.
we said at one point well take our car back if hes not happy.
then suddenly everything was ok!!
i eventually got to look at the car finding the car cleaning poor at best the engine bay looked like it had been through muddy puddles.
when they say theyve cleaned a car i expect it to be spotless.
yes he cleaned the bay when i said but the point is i shouldnt of had to say anything.
id expect it to be done.
we found tar residue on the lower panels so the cleaning wasnt as thourough as it should be.
he didnt even have time to show us round the car.
shook hands and disappeared.
be interesting to see his reply!!

June 23, 2024
Unprompted review
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Reply from Quirks Car

Hi Larry, we`re sorry to read you are less than satisfied with your experience. I believe the issue we had was when you arrived with your part exchange and you hadn`t brought the service history for your Audi. We had based our value on it being as described with full service history so Chris was just doing his job correctly in requiring evidence of that. We will ask the Director to make contact with you and try and put right the issues re the valet, so apologies there. This was because two of our valeters were off that week, one on holiday and the other unwell so not ideal, and not how we usually present cars if that was the case, but hopefully we can resolve this so you`re happy with the end result

Rated 5 out of 5 stars

Great independent dealer

Great to deal with a good old fashioned independent dealer. Great guys.

June 5, 2024
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Reply from Quirks Car

Thank you for your 5* review David, and we are pleased you have enjoyed your experience with us. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Great service

Pete was great from the day we first talked to the time he handed over the keys for the Kodiaq. The car was reasonably priced and in the condition described.

May 22, 2024
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Reply from Quirks Car

Hi George, thank you for your 5 star review! We’re very pleased to hear how happy your are with your new purchase and the service you received from Pete as well.. Hope to see you back again in the future

Rated 5 out of 5 stars

Sale of car

They made my sale of my car quick and easy. No rush to sort everything out.

May 21, 2024
Unprompted review
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Reply from Quirks Car

Hi Jackie, thank you for your 5 star review! we`re glad to see how pleased you are with the service we provided and we hope to do business again in the future

Rated 5 out of 5 stars

Second Review

After washing my car for the first time I noticed that the rear bumper was loose.Chris agreed to carry out the work under warranty.On washing the a second time some paint flaked off the car. Not the fault of Quirks. Chris agreed to sort without payment.
Many thanks to Chris and "The Magic Man"
Ever so grateful.
Moral of the story - stop washing the car😔
Thanks Again.

May 21, 2024
Unprompted review
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Reply from Quirks Car

Hi Bob, Thank you for your 5 star review! We`re very pleased to see how happy you are with your purchase and with the service Chris provided and we hope to see you back again in the future for your next purchase

Rated 5 out of 5 stars

A genuine car buying experience

A genuine car buying experience. No rush, no distraction, full friendly office and forecourt. They take the time to sit and talk through every element and stock top spec cars. I will go back for my next one without doubt.

May 21, 2024
Unprompted review
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Reply from Quirks Car

Thank you very much for your great 5* review, it is much appreciated. We look forward to helping you again in the future with your next purchase.

Rated 5 out of 5 stars

Good communication and very straight…

Good communication and very straight forward to deal with

April 18, 2024
Unprompted review
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Reply from Quirks Car

Thank you for your 5* review, it is much appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Go and see Pete!

Go and see Pete. Very knowledgeable and excellent customer service.

April 26, 2024
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Reply from Quirks Car

Hi Nick.. thank you for your business as well, as your 5 star review! hope to see you back again in the future!

Rated 5 out of 5 stars

Great servis from Pete

Very pleased to deal with them and extremely pleased to deal with Pete. Great person, very helpful sort out my father’s car within 4 days. Explained everything find best option for my dad, and deal done.

Car was prepared as told nice and clean everything working, so far drives great no issues,
Pete care about my dad from start to finish making many calls with updates never let us down when he said he will call he did great customer service from him and promised after sales care if need it re warranty provided etc.

Great service bought many cars but this time was the first time I had that personalised customer service and care.

Thanks again

Hope Pete kick in wheel will bring my dad many miles without any issue.

Kind regards.
Matt

April 22, 2024
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Reply from Quirks Car

Hi Matt, thank you for your 5 star review.. we`re glad to see how pleased you are with the way you and your father were dealt with and we hope to deal with you again in the future

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