Quiver Reviews 103

I would strongly advise against working with Quiver Delivery. My son, Camron, is only 19 and was trying to start his career and earn an honest living, but this company has made it a horrible experience. He was due to be paid on 22nd August 2025 and, despite repeated follow-ups, Quiver Delivery (and its founder, Louis Collar-Smith) have failed to pay him his wages.

This is not only unprofessional but also exploitative of young people who are simply trying to work hard and support themselves. They have not provided proper communication, updates, or any effort to resolve the matter.

No one should have to chase for the money they’ve rightfully earned. Quiver Delivery should not be trusted — they do not pay their staff. I am now reporting them to the authorities

Just dreadful, bordering on fraudulent. Made up services, made up delivery estimates.

Paid for 2 hour deliver at 11am. Didn't arrive. Emailed the founder Matthew Barrie who promised me it'll arrive before 4pm.. And again it didn't arrive. Now he's not responding to my emails.

Avoid this con artist at all costs

Absolutely unacceptable!
They treat their delivery partners terribly. A person named Louis Coller Smith has frozen my payment for the past three weeks. I'm a student, and this is outrageous. I rely on this income — this kind of treatment is completely unfair and disrespectful.

Ordered at 3:45 for pre 8pm delivery, turned up at 6:40pm

Easy to track on the email link sent, speedy cost effective service for something that was needed quickly.

Absolutely terrible service. I selected next day delivery - didn’t turn up. The following day: no delivery. The following day: no delivery. Still waiting. No meaningful updates, no live tracking info available, no ability to rebook a slot that would be convenient. No response to email to customer service. Still don’t have my order (a now late birthday present)

I'm genuinely fascinated that this company is able to sustain itself. Its sole purpose is to provide quick delivery (under an hour in London) and it just isn't doing that. Maybe only launch a business once you can provide the service you're selling?

I didn't have as bad an experience as others have detailed here, but hours after my delivery was supposed to have been made I still had no tracking update or communication from the company, and the retailer I purchased through was unable to gather any information from Quiver as to when I should expect my order or what the issue was the begin with.

Seeing the exclusively 1-star reviews here made me angrier because if it was simply a case of bad luck, I'd be more understanding, but this is clearly the way the company operates so I would recommend steering clear altogether.

Unfortunately, even though I was home, rather than knocking on my door, or even posting the package through my letterbox, they decided to post through the door of a house across the road...where no one lives, so I cannot get the package at all. My phone number was clearly on the delivery instructions and they could have called if were confused about where I was. My guess is they were just running late and just dumped it rather than take the time to ring me. So now turned in to a whole big thing...

Terrible courier. They messed up an order to be delivered by 18:45 (rider got very close, then the tracking map disappeared). By 21:30 I left a delivery message stating it was too late, deliver tomorrow between 10 and 12 - someone delivered at 14:45, even though the package was already collected the previous day.

Don’t work for this company guys..late payments every day they say tomorrow but I’m still waiting my payment

I have unsubscribed but i still get billed. Password reset does not work! I don't get an email! SCAM!!!

Terrible. Paid for same day delivery; they kept delaying the ETA until deliver was rescheduled for the next day. Then, the following day, they delayed repeatedly and eventually didn’t turn up. What a let down.

How can they manage to be worse than Evri and Yodel?
Honestly the worse delivery company I had to deal with as a company. Their delivery window is 8am-8pm. I stayed in waiting for my delivery for FOUR days and was sent an email at 8pm to say that they were late and would deliver the next day, which of course was a repeat of the previous 'attempt'. You can't get through to them and they don't reply to emails.

BS company. Your delivery will never arrive! Order keeps getting delayed with NO delivery attempts. Honestly don’t even know how this company is still going.

Awful! been messing about for nearly a week. They just blatantly tell porky’s and leave you hanging.

Truly vile disgusting racist Company with bigoted views proudly aired on social media. If you had any sense. You'd run for the hills. Scam artist.

Absolutely awful. They don’t deliver. Can’t contact them. They give the biggest delivery windows - 11-12 hours - and then miss them. And won’t tell you they’re not doing anything all day. I could pick up myself in the space of an hour within their delivery zone so Quiver serve no purpose of any value.
The only thing they deliver on is the emissions promise which is zero as they don’t even pick up the order from the seller. They make no effort at all. And they don’t communicate their failure to those it impacts. Quiver are a bad joke.

Do not use this company! Never stick to the delivery time, terrible communication and incredibly unreliable

I had the misfortune of a TikTok delivery being outsourced to Quiver who not only did not keep to the delivery date they gave but delivered the next day and to add insult to injury took a photograph of me without my consent. Despite this actually taking place with the courier’s phone camera focused clearly on me and for which I complained, the founder replied in a curt manner, dismissing the fact that my privacy had been breached and also stated that I did not need to reply to his message. However, I did reply to his message to make him aware that I will be taking external action on the matter. Not only was he mannerless in his response but he lied blatantly. Quiver’s whopping 21, one-star reviews are clear evidence of their poor service standards. Further proof below from the unprofessional so-called founder - Matt Barrie replied rudely and dishonestly thus: “You should pickup a different hobby.
As I've mentioned there is no photo taken of you - you are totally incorrect. This is a waste of everyone's time - mostly your own.
Please never use our service again.”

This was followed by further unprofessional replies until I sent a cease contact one line email. I had never heard of this company prior to my poor experience but this man’s attitude confirms why the company has only one star reviews. One to be avoided like the plague. Bemusing to ask me never to use their service again as though I would have knowingly used them in the first place. This is the absolute worst delivery company ever.

I was a delivery rider for them. They didn't pay what was promised & their warehouse was a shambles. Management was uncooperative & I left feeling 'ripped off'.