Quiver Reviews 

118
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the politeness and helpfulness of the delivery staff, often noting their direct hand-delivery of items. People frequently highlight effective tracking systems and timely updates, contributing to a smooth process. Some consumers also experienced fast and reliable deliveries. However, some customers noted significant dissatisfaction with courier payment practices, reporting many delayed or missed payments. Customer service is frequently described as unhelpful and unresponsive, especially when delivery issues arise. Many experienced considerable delays, particularly with 'next-day' or 'same-day' deliveries, often leading to wasted time waiting for parcels that did not arrive as promised.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the politeness... See more

Staff

Customers had ambiguous experiences with staff, with many reviewers praising the politeness, professionalism,... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the excellent, fast, and reliable... See more

Payment

People report significant dissatisfaction with payment processes, frequently experiencing delayed or missing... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, citing it as unresponsive, unhelpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company who deliver straight to your door. Have had a few companies send me items via Quiver, and it's so noticeable how polite their deliver drivers are, and that they actually bother to hand d... See more

Rated 5 out of 5 stars

First time I’d heard of quiver but a good experience. Very fast. Courier rang up to make sure I was there and received the package and was friendly. Hoping the green credentials are good too, but have... See more

Rated 5 out of 5 stars

Driver gave update with expected delivery time and asked if I’d be i. They called me and brought package to my door. Excellent service and great delivery person. Thank you.

Rated 5 out of 5 stars

The commitment of your telephone call was such a big deal to me, what a great way to ensure delivery. Thank you to both team members!


Company details

  1. Delivery Service
  2. e-Commerce Service
  3. Logistics Service
  4. Shipping and Mailing Service
  5. Software Company
  6. Software Vendor

Written by the company

Quiver provides faster delivery from stores to customers in London, Paris and New York.


Contact info

3.3

Average

TrustScore 3.5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.3

All reviews

(118)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

Just awful

Just awful. Avoid at all costs
They were due to deliver something same day. It never arrived. Then emailed to say it would be delivered the next day. Again it didn’t arrive. Impossible to get hold of anyone in customer service. They don’t respond to and ignore emails.

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

The worst delivery service ever .…

The worst delivery service ever .I have received 6 messages over 3 different days saying my item will be delivered before 8pm then at 8.30pm another message comes through saying my parcel couldn’t be delivered today it will be the next day b4 8pm then the same message comes through.I still haven’t received my parcel and the tracking doesn’t show anything.

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Company owner is passive aggressive and rude

In the delivery email I had a fixed time slot of 11am-8pm so I waited in all day. It became clear as it got closer to 7pm that the order had not been dispatched. Next to the fixed time slot was an up to date estimated delivery window. It kept increasing until it went beyond 8pm and at one point said the order would be delivered after 11pm. I didn’t know if this was a mistake or if the order would even be delivered and I wanted to go to bed. I then emailed Quiver asking what was going on. This was around 7pm. 5 minutes after I sent the email the order popped up as dispatched and finally showed up with a delivery map, so they only dispatched it after I emailed them. Once the order was delivered I got an email asking to rate the delivery. I rated it as 1 star because it was understandably poor and explained what had happened. Today, the founder of Quiver sent me a very unprofessional passive aggressive email. He cannot take any constructive criticism or feedback. Avoid this company like the plague.

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

DONT use Quiver delivery

DONT use Quiver delivery! Paid for same day delivery and it never turned up. No email, nothing. Have been calling customer service and no answer. After reading these reviews it looks like a scam!

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid!

My next day delivery was not delivered the next day but the day after. Then instead of dropping it to my address they left it in a random shop 10 minutes down the road which I’ve never been to nor have any form of relationship with. I am beyond furious. It was a miracle I managed to get my package after an hour of walking up and down the street trying to match the delivery photo to an address. The support have since ignored me and no longer respond. AVOID

October 8, 2024
Unprompted review
Rated 1 out of 5 stars

Worst service I ever used

Worst service I ever used. Stay away. Paid for same day delivery, they changed it for next day last minute. Then the day after the time slots where changing every hour. I emailed them. They said they will prioritise my order cause it was a day late.. nope.. 10 o'clock at night and still no show. If u can't deliver same then don't promise and charge for it.

September 27, 2024
Unprompted review
Rated 1 out of 5 stars

Appalling, nonexistent delivery service

Appalling service, does this company even exist? I ordered a perishable made to order food item (with same-day timed delivery via Quiver). It’s been more than 24 hours and I’ve neither received my order, nor had a response from customer service. All I’ve received are multiple automated tracking emails with updated delivery times/days that come and go with no actual delivery. At this rate I don’t think I’ll ever receive my order. Worse than any delivery company I’ve ever used.

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

Awful Company! DO NOT DO BUSINESS WITH!

As a customer for some time of Quiver they only promise and never deliver. The service is non-existent and this all comes from the Directors! They do not care about their customers or what effect it has on our business.
Whatever you do I would never recommend this company or its services. One of the directors will talk you around but boy it's all rubbish that comes out of his mouth. DO NOT TRUST!

July 27, 2024
Unprompted review
Rated 1 out of 5 stars

The Quavers of couriers.

You’re probably better off going and picking up the order yourself than paying these incompetent people extra for “same-day delivery”. Lost my parcel and refused to take accountability. Horrible customer service. Avoid like the plague!

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this courier

They don't respond to emails, rarely answer phone calls. If any business offers same day delivery via this courier. Just be careful.

I avoid like them I avoid Yodel and Hermes/Evri.

April 9, 2024
Unprompted review

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