Qure Skincare Reviews 1,456

Terrible product! Serum takes forever to come out. Would never buy again…

The person I chatted with in Customer Service was fantastic. The chat started quickly and he was able to answer all of my questions. Polite and top notch. I am very happy with the responses I received.

Had an issue with the needle head and request for replacement was so easy! Thank you for the great customer service!

Best customer service ever!

My experience with Qure has been genuinely impressive from start to finish. I initially encountered an issue with one of the serum vials (damaged cap and unusual texture), even though the product had not been purchased directly from their website.

Despite that, their customer support, especially Nick, handled everything with remarkable professionalism, kindness and consistency. Every message I received was clear, thoughtful and respectful, which is unfortunately quite rare nowadays.

They took the time to understand the situation, reassured me about the authenticity of the products and offered to send a replacement as a gesture of goodwill. The entire process felt human, not robotic and that made a real difference.

It’s refreshing to see a company that doesn’t hide behind policies, but instead chooses to act with integrity and accountability.

I’m now looking forward to receiving the replacement and continuing to use their products with confidence.

Thank you again to Nick and the whole Qure team; your approach truly stands out.

Kind regards,

Ioana

This company does not advertise that initially the client is being charged in US dollars. What currency the client is being charged in isnt shown until the pay at checkout is reached. In my currency, NZ$ to US$ almost doubles. Would love to try your product, and price point is probably spot on, but be upfront and honest by putting what currency you are charging.

Very supportive and prompt customer care!

My experience started out not to great. There were issues with my delivery and I didn’t get my package. However I received great customer service. Elmo the person who assisted me was kind, sympathetic, understanding and responded to me almost immediately after I reached out. He got right on fixing the issue. Elmo turned what could have been a lost customer into a definite customer. You rarely find someone who genuinely cares and wants to help but Elmo did and it is much appreciated. I will order from this company again because of his remarkable customer service!!! Thank you

I used the chat feature and was able to connect with a representative who answered my question within a minute. Excellent service!

Ezekiel is always been very helpful. I am 100% satisfied and happy to be a part of qure skincare 🤗

Two of the vials I received in my 2 boxes had leaked and the patient customer care service person worked with me to find replacements. I sent a photograph of the leaked vials alongside the full ones to show they had lost some of their fluid.
Now I will have replacements coming in the mail. Yeah!

I usually won’t write a review unless Im severely disappointed or impressed! This one is mostly on their great customer service! My package was delivered at the wrong house and when I called, my call was answered promptly and a replacement package was sent out immediately! I was so afraid of losing my money but they made sure that i got my package! I still have not tried the product, but knowing this company is a credible business was worth writing a review on!

My skin hasn’t improved, my pores are larger and my skin feels more rougher. Waste of money. I’ve done 3 treatments and all I’m getting is disappointment

Nimfa provided exceptional customer service. The response was quick, professional, and provided me with the assistance I requested. The customer experience was exceptional.

I only gave 4 stars because it took over a month to get my product. That being said I contacted the company and they got right back to me and addressed the problem. Customer service was remarkable.

You replaced my order right away.
And the product is working for me.

Really fast, helpful, polite customer service

Amazing Customer Service

I made my first purchases from Qure and an item that was supposed to attach to the order for free was not included. I contacted customer service via website chat and reached Ezekial. I was informed that because I had used a coupon the free item was not included. However, after telling me this Ezekial offered to add the item anyway. What fantastic customer service. That experience alone will bring me back to the site to order additional items.