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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, most reviewers were somewhat happy with their experience overall. Many customers express satisfaction with the quality and comfort of the products, often highlighting the excellent after-sales service and repair options. People appreciate the responsiveness of the customer service team and the effectiveness of repairs, which often return items looking like new. The repair service is frequently praised for its quality and for extending the life of beloved items, making it a cost-effective alternative to buying new. However, some customers also noted concerns regarding product quality, particularly with waterproofing, durability of materials, and issues with zippers and logos peeling off after a short period of use. There are instances where customers felt the product did not live up to its advertised performance, and some experienced slow or unhelpful responses from customer service when issues arose. Additionally, some found the sizing of certain products to be restrictive, and others expressed disappointment with the quality of repairs, such as mismatched patches.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and durability. Many customers express... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the products for their durability,... See more

Service

Consumers find service to be ambiguous, with many praising the excellent after-sales support, quick... See more

Customer service

People report ambiguous experiences with customer service, with some praising excellent and helpful support,... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding products to be well worth the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, excellent experiences with Rab. However, not certain what the “sales and use tax” is, which essentially doubles the usual sales tax. Never saw this coming.

Rated 4 out of 5 stars

Rab Cirrus Hut Slippers are very soft on the skin, very warm and comfortable to wear. They are ideal for wearing in a bothy and campsite, especially after a long hike swapping the boots for these... See more

Rated 4 out of 5 stars

Booked my rab jacket in for a repair as my cat scratched a tiny rip in a front panel. Booked a repair and sent it away. Just got the jacket back today and it was repaired by Rachel. There... See more

Rated 5 out of 5 stars

I have bought many RAB items of clothing in past years never had a problem. Until recently I bought a RAB downpour Jacket , wore it for the first time last week whilst in the Yorkshire Dales / Lake... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Rab's primary focus is insulation products, in particular down jackets, sleeping bags and expedition wear.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Poor checkout experience

They have a system where they get you to log onto your bank app and certify that the CC payment you want to make on the Rab site is genuine. Mine froze when I returned to the Rab site after certifying - takes a lot of trust to go through the process again (thankfully worked). Never had this elsewhere. Mad when you’re paying full price here (usually heavily discounted in Go Outdoors etc) that they have such a flaky system.

July 22, 2023
Unprompted review
Rated 1 out of 5 stars

Had to contact Rab due to a faulty zip…

Had to contact Rab due to a faulty zip on jacket. Sent images of fault, to which they replied looks like heat damage, I strongly disputed this I did however go ahead with the repair and paid for this. I sent a covering letter asking them to examine the jacket. No contact from them until I kept on chasing with calls and e mails finally got a reply saying they will not replace under warranty. Still not satisfied as this is no fault of my own .

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Rab is a fabulous company

Rab is a fabulous company! I have used there gear on many bike tours and mountaineering pursuits and have always been do happy with the quality and reliability. I know I am supporting a good company when I buy from rab.

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality, high performance gear

I love rab products. They are synonymous with high quality outdoor gear. I have a waterproof jacket that I’ve had for years and it still looks like new and performs the same!

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Rab Alpine 800

The gear is I have purchased from here is exemplary. Purchased the Rab Alpine 800 sleeping bag recently and it worked greater than expected at -14/15 degrees up at Everest Base Camp!

Well recommended!

May 7, 2023
Unprompted review
Rated 5 out of 5 stars

VR Summit Jacket

VR Summit Jacket was perfect on a recent trip to the Atlas mountains - warm, but not bulky so layered well and easy to stuff into a rucksack when not needed. Quality piece of kit.

May 31, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a Ruck sack on 8th June,paid…

Ordered a Ruck sack on 8th June,paid for next day delivery. Email on 9th today saying "Great news your order is on way" Monday 12th June being delivered.
The zip went on my own rucksack so was pleased when Rab could deliver next day.Then to be told Monday 12th.
This was for a hike in lake district on Sunday.Now I'm going to go out my way to buy another one for Sunday.
Not Happy.

June 9, 2023
Unprompted review
Rab logo

Reply from Rab

Hello Alan,
Thank you for taking the time to leave a review.

Looking into this, I can see your order was placed after the cuttoff time for next-day delivery. As Saturday Delivery was not selected, the parcel will deliver the next working day (Monday 12th). We're sorry the pack did not arrive with you in time for your trip.

Kind regards,
Rab Customer Support

Rated 5 out of 5 stars

Great quality products

Great quality products. I’ve bought both the Veil 6 vest and the Veil 1 belt and use it for (ultra) trail running. Pleasantly surprised.

Sturdy. Light. Stiff. Barely any bounce. Holds a lot of items.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Quality Gear

Such a good range of quality gear - something for every situation in the mountains/hills. Great quality & fit from a top British company.
Don't hesitate to recommend Rab products to anyone in the market for new stuff . . . oh and they are pretty nice people too !

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

Alex @ Rab

Alex @ Rab - UK was a very helpful & very friendly guy. ! The pack I ordered was the wrong size for the trip I am doing, but he helped me out and sorted a stress free return. ! And to all those people saying the quality of Rab/Lowe Alpine is bad, well I'll tell you now it's 10/10 in my opinion. ! That pack was built like a tank and would last years. ! I only wish they did a bigger size. ! Thanks Alex .. (AAA++++)

May 31, 2023
Unprompted review

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