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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the comfortable fit, stylish designs, and warm materials of various winter jackets and outdoor clothing items. Many customers also praise the efficient repair, wash, and maintenance services that successfully restore their well-worn gear. However, some reviewers were not happy with recurring quality flaws, including peeling brand logos, fabric tears, and broken zippers. A few other people also felt that certain customer support interactions, delayed repair times, and unexpected maintenance costs were quite frustrating. People frequently mentioned that some waterproof items failed to keep them dry during moderate outdoor conditions.

What people talk about most

Product

People report ambiguous experiences with product, noting both high-quality items and concerning durability... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among consumers. While... See more

Service

Users describe ambiguous interactions with service, reflecting a wide range of differing experiences. Many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying greatly. Many consumers... See more

Price

Customers had ambiguous experiences with price. Many reviewers found products reasonably priced and well... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, excellent experiences with Rab. However, not certain what the “sales and use tax” is, which essentially doubles the usual sales tax. Never saw this coming.

Rated 4 out of 5 stars

Rab Cirrus Hut Slippers are very soft on the skin, very warm and comfortable to wear. They are ideal for wearing in a bothy and campsite, especially after a long hike swapping the boots for these... See more

Rated 5 out of 5 stars

I sent away a 10 year old event waterproof jacket to the repair service to replace 2 zips. I got an email reply that stated that to repair the jacket may cause extra damage due to the age of the jacke... See more

Rated 5 out of 5 stars

Sent my down jacket back to have several tears repaired. The tears were all my fault (brambles etc). Extremely pleased with the result. They replaced an entire panel on the back of the jacket and fixe... See more


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Rab's primary focus is insulation products, in particular down jackets, sleeping bags and expedition wear.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,265)

70 reviews in the last 12 months

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Rated 1 out of 5 stars

Purchased a woman's Rab firewall jacket…

Purchased a woman's Rab firewall jacket online in "marmalade". The colour is high viz pylon orange, rather than the muted shade that is widely published. The zip got stuck in the first use. No one in my hiking group could unstick it; neither could the staff at Cotswold. I got a full refund. Not meant to be.

August 12, 2023
Unprompted review
Rated 1 out of 5 stars

Another disappointment from Rab.

Second Rab item I've owned (this time a retirement gift) and second disappointment. Never worn or washed and already a seam unravelling. Disappointing for me and embarrassing for the people who bought it for me.

August 7, 2023
Unprompted review
Rated 1 out of 5 stars

Poor checkout experience

They have a system where they get you to log onto your bank app and certify that the CC payment you want to make on the Rab site is genuine. Mine froze when I returned to the Rab site after certifying - takes a lot of trust to go through the process again (thankfully worked). Never had this elsewhere. Mad when you’re paying full price here (usually heavily discounted in Go Outdoors etc) that they have such a flaky system.

July 22, 2023
Unprompted review
Rated 1 out of 5 stars

Had to contact Rab due to a faulty zip…

Had to contact Rab due to a faulty zip on jacket. Sent images of fault, to which they replied looks like heat damage, I strongly disputed this I did however go ahead with the repair and paid for this. I sent a covering letter asking them to examine the jacket. No contact from them until I kept on chasing with calls and e mails finally got a reply saying they will not replace under warranty. Still not satisfied as this is no fault of my own .

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Rab is a fabulous company

Rab is a fabulous company! I have used there gear on many bike tours and mountaineering pursuits and have always been do happy with the quality and reliability. I know I am supporting a good company when I buy from rab.

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality, high performance gear

I love rab products. They are synonymous with high quality outdoor gear. I have a waterproof jacket that I’ve had for years and it still looks like new and performs the same!

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Rab Alpine 800

The gear is I have purchased from here is exemplary. Purchased the Rab Alpine 800 sleeping bag recently and it worked greater than expected at -14/15 degrees up at Everest Base Camp!

Well recommended!

May 7, 2023
Unprompted review
Rated 5 out of 5 stars

VR Summit Jacket

VR Summit Jacket was perfect on a recent trip to the Atlas mountains - warm, but not bulky so layered well and easy to stuff into a rucksack when not needed. Quality piece of kit.

May 31, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a Ruck sack on 8th June,paid…

Ordered a Ruck sack on 8th June,paid for next day delivery. Email on 9th today saying "Great news your order is on way" Monday 12th June being delivered.
The zip went on my own rucksack so was pleased when Rab could deliver next day.Then to be told Monday 12th.
This was for a hike in lake district on Sunday.Now I'm going to go out my way to buy another one for Sunday.
Not Happy.

June 9, 2023
Unprompted review
Rab logo

Reply from Rab

Hello Alan,
Thank you for taking the time to leave a review.

Looking into this, I can see your order was placed after the cuttoff time for next-day delivery. As Saturday Delivery was not selected, the parcel will deliver the next working day (Monday 12th). We're sorry the pack did not arrive with you in time for your trip.

Kind regards,
Rab Customer Support

Rated 5 out of 5 stars

Great quality products

Great quality products. I’ve bought both the Veil 6 vest and the Veil 1 belt and use it for (ultra) trail running. Pleasantly surprised.

Sturdy. Light. Stiff. Barely any bounce. Holds a lot of items.

June 1, 2023
Unprompted review

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