Overall, excellent experiences with Rab. However, not certain what the “sales and use tax” is, which essentially doubles the usual sales tax. Never saw this coming.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Rab's primary focus is insulation products, in particular down jackets, sleeping bags and expedition wear.
Contact info
Wimsey Way, DE55 4LS, Somercotes, United Kingdom
- rab.equipment
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor checkout experience
They have a system where they get you to log onto your bank app and certify that the CC payment you want to make on the Rab site is genuine. Mine froze when I returned to the Rab site after certifying - takes a lot of trust to go through the process again (thankfully worked). Never had this elsewhere. Mad when you’re paying full price here (usually heavily discounted in Go Outdoors etc) that they have such a flaky system.
Had to contact Rab due to a faulty zip…
Had to contact Rab due to a faulty zip on jacket. Sent images of fault, to which they replied looks like heat damage, I strongly disputed this I did however go ahead with the repair and paid for this. I sent a covering letter asking them to examine the jacket. No contact from them until I kept on chasing with calls and e mails finally got a reply saying they will not replace under warranty. Still not satisfied as this is no fault of my own .
Rab is a fabulous company
Rab is a fabulous company! I have used there gear on many bike tours and mountaineering pursuits and have always been do happy with the quality and reliability. I know I am supporting a good company when I buy from rab.
Great quality, high performance gear
I love rab products. They are synonymous with high quality outdoor gear. I have a waterproof jacket that I’ve had for years and it still looks like new and performs the same!
Rab Alpine 800
The gear is I have purchased from here is exemplary. Purchased the Rab Alpine 800 sleeping bag recently and it worked greater than expected at -14/15 degrees up at Everest Base Camp!
Well recommended!
Use alot of their gear to be honest…
Use alot of their gear to be honest from micro light jackets to bags hoodies and trousers never been let down by any of their products
Fabulous equipment
Fabulous equipment for people at all levels of outdoor activities. Brilliant quality and hard-wearing. Definitely recommend
Nice company which makes very good gear…
Nice company which makes very good gear for outdoors
VR Summit Jacket
VR Summit Jacket was perfect on a recent trip to the Atlas mountains - warm, but not bulky so layered well and easy to stuff into a rucksack when not needed. Quality piece of kit.
Products are great quality and very…
Products are great quality and very hard wearing.
Rab down jacket are durable
Rab down jacket are durable. I had mine for 4 years now and it still keeps me warm even at - temps.
Snowdon winter climb was where I experienced it.
Shell Coat (ECO Downpour)
Bought a solid shell coat from them, durable and light. Packs down very well.
Great service and great products
Great service and great products. You can’t go wrong with Rab
Ordered a Ruck sack on 8th June,paid…
Ordered a Ruck sack on 8th June,paid for next day delivery. Email on 9th today saying "Great news your order is on way" Monday 12th June being delivered.
The zip went on my own rucksack so was pleased when Rab could deliver next day.Then to be told Monday 12th.
This was for a hike in lake district on Sunday.Now I'm going to go out my way to buy another one for Sunday.
Not Happy.

Reply from Rab
Great quality products
Great quality products. I’ve bought both the Veil 6 vest and the Veil 1 belt and use it for (ultra) trail running. Pleasantly surprised.
Sturdy. Light. Stiff. Barely any bounce. Holds a lot of items.
Quality Gear
Such a good range of quality gear - something for every situation in the mountains/hills. Great quality & fit from a top British company.
Don't hesitate to recommend Rab products to anyone in the market for new stuff . . . oh and they are pretty nice people too !
Amazing products
Amazing products
I used their trail running shorts and they are super comfortable .
Great company for all things outdoors
Great company for all things outdoors. Always loved their stuff and the attitude to outdoor pursuits. Slick website and reward scheme too.
Alex @ Rab
Alex @ Rab - UK was a very helpful & very friendly guy. ! The pack I ordered was the wrong size for the trip I am doing, but he helped me out and sorted a stress free return. ! And to all those people saying the quality of Rab/Lowe Alpine is bad, well I'll tell you now it's 10/10 in my opinion. ! That pack was built like a tank and would last years. ! I only wish they did a bigger size. ! Thanks Alex .. (AAA++++)
Bought a fab t shirt and bag for life…
Bought a fab t shirt and bag for life made from off cuts of fabric. Great products and quick delivery
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







