I requested a withdrawal and the funds were finally credited after 6 days, which caused me some concern as there was no clear update on the delay during that time. That said, I have to mention that... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Everything works well now but my account verification took quite a few days to complete. Once approved, sports betting and casino both performed well. If Rabona pays attention to this, and offer faste... See more
Company replied
Had a hiccup with my first deposit not going through, but support sorted it out pretty quickly. After that, the overall experience was solid. Games ran well, no problems with performance, and the plat... See more
Company replied
Sports odds are competitive with other top bookies. Their early cashout option works but isn't as flexible as some competitors. Casino selection is strong though, and payouts arrive less than a week o... See more
Company replied
3.1
Average
2K reviews
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM
I have been waiting my withdraw for month now and they are unable to tell me why i dont receive my withdraw. SCAM casino dont go there
February 17, 2025
Unprompted review
Reply from Rabona
Dear Maxime,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
Rabona is delaying all of my…
Rabona is delaying all of my withdrawals. My account is fully verified and this is literally just a tactic they use to hope players cancel their withdrawals and lose everything. I have been trying to withdraw a balance of around $3000 since Jan.18th 2025 and today's date is Feb.15th 2025. Spoke with chat numerous times and just receive the same answer of don't worry it's just taking a little longer than expected. They do eventually pay out withdrawals but their tactics are just dirty and uncalled for. I would recommend Bet 365 as the best betting site but I truly belive Rabona is the worst betting site available.
February 15, 2025
Unprompted review
Reply from Rabona
Dear Sonny,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
Another guy writes
Another guy writes: "Totally unprofessional from you guys.Not happy with the service i witnessed a withdrawal delayed. So a week ago i deposited 250$ and made it yo 5000$ in sports. And i withdraw 2000$ and after their time frame of processing which is 2-3 days. I did not get my money. I tried to get in touch through live chat. But all these Agents working there saying the same shit over and over again. It’s been two weeks now on. My withdrawal still has been processed. I m so stressed and thinking of taking this matter to Court for fraudulent charges on your clients.
If i didn’t get my money you guys are done."
Its exactly the same with me. I have tried to withdraw funds 5 times. Those guys have turned into scammers. I guess they dont have the money to pay the winners. They might go bankrupt soon. Dont gamble here. Its scammers for sure.
February 6, 2025
Unprompted review
Reply from Rabona
Dear Customer,
Thank you for taking the time to share your feedback on Trustpilot.
We’re truly sorry to hear that your experience did not meet your expectations. Your feedback is very valuable to us, and we’d greatly appreciate the opportunity to make things right.
Please don’t hesitate to reach out to our Support Team via live chat on our website or by email at support@rabona.com. Our team is here for you and will do everything we can to resolve the matter promptly.
Thank you once again for your feedback, we look forward to assisting you.
Kind regards,
The Rabona Team
However
However, I do miss the vibrant atmosphere of in-person events. Online casinos can't fully replicate the energy of live events, with the interaction, bright lights, and sounds of slot machines. Still, the ease and comfort of online gaming are significant advantages that I truly appreciate!
January 17, 2025
Unprompted review
Reply from Rabona
Dear Seth,
Thank you for sharing your kind feedback with us.
If we can be of any assistance to you please let us know either on email or live chat.
Best wishes,
Rabona.com
Reply from Rabona
Gentile Cliente,
Grazie mille per la Sua recensione e per il tempo dedicatoci. Apprezziamo veramente il Suo feedback e La ringraziamo sinceramente!
Il nostro obiettivo e' fornire la migliore esperienza possibile ai nostri Clienti e tutti i nostri dipartimenti sono coordinati per soddisfare al meglio ogni richiesta.
Grazie ancora per il tempo e per la stima dimostrata!
Il Team di Rabona.com
SCAM ❗️❗️❗️
Totally unprofessional from you guys.Not happy with the service i witnessed a withdrawal delayed. So a week ago i deposited 250$ and made it yo 5000$ in sports. And i withdraw 2000$ and after their time frame of processing which is 2-3 days. I did not get my money. I tried to get in touch through live chat. But all these Agents working there saying the same shit over and over again. It’s been two weeks now on. My withdrawal still has been processed. I m so stressed and thinking of taking this matter to Court for fraudulent charges on your clients.
If i didn’t get my money you guys are done.
January 26, 2025
Unprompted review
Reply from Rabona
Dear Rajii,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
It's easy to place bets and enjoy…
It's easy to place bets and enjoy various events and sports without the hassle of driving to a crowded casino. The convenience and the wide range of gaming options are just a tap away.
January 19, 2025
Unprompted review
Reply from Rabona
Dear Lisa,
Thank you for your feedback!
We're glad to hear that you’re enjoying the convenience of placing bets and accessing a variety of events and sports right from the comfort of your home.
We strive to offer a seamless experience, and it’s great to know that it's making things easier for you. If you ever need any assistance or have more suggestions, feel free to reach out!
Best regards,
Customer support
Where can I start
Where can I start. I have won some money totalling 7000 NZD and they do not reply to emails. Says my account is verified and I just wait and wait. You paid me out before around 2 years ago and then I have recently started using the site again. Not sure what the hold up is. Also why can I only withdraw 1000 NZD per day and up to 3 pending. This is a total joke. You dont care about the customer and want us to re gamble the money which I refuse to do. I will be patient and I will get my money you scammers!!!!!
January 29, 2025
Unprompted review
Reply from Rabona
Dear Jake,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
Playing at a casino has never been so…
Playing at a casino has never been so simple and convenient! I can now enjoy my favorite games from my cell phone, tablet, or laptop without leaving home. No more dressing up or braving the cold and crowds; I can relax and have fun in the comfort of my own space.
January 19, 2025
Unprompted review
Reply from Rabona
Dear Tuan,
Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thanks again for taking the time and for the esteem you have shown us!
"Delayed Withdrawals and Poor Support—Unacceptable!
I am extremely disappointed with the experience I’ve had with [name of the betting site]. I made a withdrawal request over two weeks ago, and despite their stated 3-day processing time, I am still waiting for my money. This is absolutely unacceptable.
Every time I contact their support, I receive the same generic response: “We are aware of the delay, and there’s nothing to worry about.” Well, I am worried because my money is still missing, and this lack of transparency and accountability is highly concerning.
As a customer, I trusted this platform, but their actions are proving otherwise. How can a business expect loyalty when it fails to honor its commitments? This isn’t just a minor inconvenience—this is my money we’re talking about. Delays like these are a major red flag and a deterrent for potential customers.
I demand immediate action to resolve this issue. If this is how they treat their customers, I cannot in good faith recommend this platform to anyone. If my withdrawal is not processed promptly, I will be escalating this matter further.
To anyone considering using this platform: think twice before entrusting them with your money. Their promises and service reliability leave much to be desired.
January 10, 2025
Unprompted review
Reply from Rabona
Prezado Weress,
Agradecemos por dedicar seu tempo para compartilhar sua experiência. Valorizamos sinceramente o fato de você ter trazido suas preocupações à nossa atenção por meio de sua avaliação.
Caso considere que precisa de assistência adicional em relação ao seu relato, convidamos gentilmente a entrar em contato com o nosso Serviço de Suporte via Chat ao Vivo (disponível 24 horas por dia, 7 dias por semana) e fornecer quaisquer detalhes que possam ser úteis sobre o problema encontrado, para que possamos ajudá-lo da melhor forma possível.
Agradecemos sua paciência e compreensão e aproveitamos a oportunidade para enviar nossas cordiais saudações.
A equipe da Rabona.com
One of the best betting sites I have ever found, top-quality
I’ve been betting online for years and it is one of the best sites I ever found! They offer everything!! From top-quality casino games to fantastic sportsbook odds. Another good thing is that it works equally good both on mobile and desktop. The live casino section is my favorite, very good quality. So, I can guarantee you will enjoy your time here.
January 9, 2025
Unprompted review
Reply from Rabona
Dear Christine ,
Thank you so much for your amazing review!
We’re thrilled to hear that you consider us one of the best sites you’ve found in your years of online betting—that means the world to us! 😊
It’s great to know you’re enjoying our top-quality casino games, fantastic sportsbook odds, and smooth performance on both mobile and desktop.
We’re especially happy that our live casino section is your favorite!
Your recommendation is the highest compliment, and we’re here to ensure your experience stays just as enjoyable. If you ever have questions or suggestions, don’t hesitate to reach out! :)
Best wishes,
Customer Support
Good mobile version with smallish hiccups
I’m always on the go and that is why I rely mostly on mobile access and Rabona does a good job optimizing their platform for phones or tablets. Odds fit nicely but sometimes mobile site feels slightly sluggish when switching between pages.
December 31, 2024
Unprompted review
Reply from Rabona
Dear Abigail,
Thank you for your feedback!
We’re thrilled to hear that Rabona’s mobile platform is meeting your needs while you’re on the go. 😊
It’s great to know the odds fit well on your devices and that you’re enjoying the mobile experience overall.
We appreciate your honesty about the occasional sluggishness when switching pages. Your feedback is valuable, and we’ll work to optimize performance for a smoother mobile experience.
If you have any other suggestions or need assistance, we’re always here to help!
Best wishes,
Customer Support
It basically covers all my needs
It basically covers all my needs. I love switching between sports betting and casino games fast and easy. The site is well-organized and I always find what I need. Plus, mobile platform is just as good as desktop version. Totally recommend for good quality uninterrupted betting
January 9, 2025
Unprompted review
Reply from Rabona
Dear Emily,
Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thanks again for taking the time and for the esteem you have shown us!
Spinning games at Rabona's Casino is the way to go!
I have been playing casino games at Rabona for a few months, and I have nothing bad to say! I can play a variety of games, from slots to live games. And Rabona is very generous with casino promotions. I especially love that I can play from my phone in bed instead of having to go out to a real casino.
December 27, 2024
Unprompted review
Reply from Rabona
Dear Astrid,
Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thanks again for taking the time and for the esteem you have shown us!
Sports and Casino Betting made easy at Rabona
I love the flexibility at Rabona ! I can play games from my phone and place sports bets while the matches are on. They offer competitive odds and a variety of games to play. I really can't complain.
December 27, 2024
Unprompted review
Reply from Rabona
Dear , George
Thank you for your fantastic review!
It’s great to hear you’re loving the flexibility we offer at Rabona. Being able to play games and place bets on the go is what we’re all about! 🚀
We're also thrilled that you're enjoying our competitive odds and game variety.
If there’s anything more we can do to enhance your experience, don’t hesitate to let us know. :)
Best wishes,
Customer Support
Worst support ever.
Worst support ever.
There was a breach in one site and my email and pass got leaked so i wanted to change my e-mail and pass in Rabona. There's no such choice in the platform so i contacted live support. They told me that they will forward it to highers and that i will get an e-mail. The next day my account was closed from administration for security reasons. It was closed for 4 days and there was no e-mail or something from the support. Of course i started to worry because they locked me out of my account which had balance in. Today i tried to login again to check if anything changed and i saw that it was banned.
I contacted again the live support and they sent me a text that i have to send with email to Rabona's support to re-open my account. It was declined and since then i got no reply or anything.
So basically i wanted to protect my account and they ended up banning my account with my money in.
UPDATE:
Their answer from support.
"We have escalated your re-enable request to the relevant team for review. Unfortunately, we regret to inform you that your request has been denied due to an administration decision.
We understand this may be disappointing, and we apologize for any inconvenience this may cause."
December 31, 2024
Unprompted review
Reply from Rabona
Αγαπητέ πελάτη,
Σας ευχαριστούμε που αφιερώσατε χρόνο και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας θέσατε την απογοήτευσή σας υπόψη μας.
Ζητούμε συγγνώμη για την αναστάτωση που σας προκαλέσαμε και λυπούμαστε που η εμπειρία σας στο παιχνίδι στην πλατφόρμα μας δεν ήταν θετική.
Bάσει Όρων και Προϋποθέσεων πρέπει να διατηρήσετε εμπιστευτικά τα στοιχεία σύνδεσης/όνομα χρήστη και τον κωδικό πρόσβασής σας και να μην αποκαλύπτετε αυτές τις πληροφορίες σε τρίτους.
Είστε αποκλειστικά υπεύθυνοι για κάθε είδους ενέργεια ή/και συναλλαγή που πραγματοποιείται χρησιμοποιώντας τον λογαριασμό σας.
Οποιοδήποτε μέρος εισέρχεται στον λογαριασμό σας χρησιμοποιώντας τα σωστά στοιχεία σύνδεσης και κωδικό πρόσβασης θα θεωρείται ως εσείς και οποιεσδήποτε συναλλαγές θα θεωρούνται έγκυρες και πραγματοποιούνται από εσάς. Δεν θα είμαστε υπεύθυνοι ή υπεύθυνοι για την πρόσβαση τρίτων στον λογαριασμό σας ή για τυχόν απώλειες που σχετίζονται με τη μη εξουσιοδοτημένη χρήση του λογαριασμού σας. Όλη αυτή η μη εξουσιοδοτημένη χρήση θα θεωρείται δική σας χρήση.
Επιπρόσθετα διατηρούμε το δικαίωμα να αρνηθούμε το άνοιγμα ενός λογαριασμού ή να κλείσουμε έναν υπάρχοντα λογαριασμό χωρίς προηγούμενη ειδοποίηση ή αιτιολόγηση.
Με εκτίμηση,
Η ομάδα του Rabona
Bet at Rabona and you won't be disappointed!!!
I'm a new Rabona player but I have been loving their sportsbook. They offer competitive odds and sports promotions to add to your deposits. I am an e-sports fan so I really like that they offer several e-sports betting options.
December 19, 2024
Unprompted review
Reply from Rabona
Dear Leah,
Thank you for sharing your feedback with us. We are really pleased to hear you are especially enjoying e-sports.
If we can be of any further assistance please let us know either via email or on live chat 24/7.
Best regards,
Rabona.com
Support is available 24/7
Support is available 24/7, they can help with all sorts of issues even at night — much respect!
December 5, 2024
Unprompted review
I am so happy about the customer…
I am so happy about the customer service of their live support and specially with the agent named Caitlyn who reqlly help me sort out my problem. I would really recommend to play in this platform that you can have the best live support ypu could possibly get. Thank you Caitlyn for helping me out. Cheers
November 30, 2024
Unprompted review
The bonuses are just off the charts
The bonuses are just off the charts, registration is easy and quick — I jumped right in and started betting straight away!
November 9, 2024
Unprompted review
Reply from Rabona
Dear Megan,
We are really pleased you have found Rabona easy to use we do try to ensure the experience is fun and player friendly for all.
Feel free to share any more feedback with us, and we are avilable 24/7 in chat or on email if you prefer.
Best regards,
Rabona.com
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