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RAC Car Insurance Reviews 

20,012
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the competitive pricing and fair quotes that often beat alternative options by a wide margin. People also find the online platform exceptionally simple to navigate for managing policies, making updates, and viewing important documents. However, some customers also noted unexpected and steep price increases when it came time to renew their existing policies. Reviewers mentioned that these surprisingly high renewal quotes caused frustration, leading some consumers to question whether to stay. A few individuals experienced difficulties when trying to get additional support or clarity regarding their updated costs.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting competitive rates, seamless... See more

Service

Reviewers mention positive feedback about service, noting that everything is quick and easy to arrange online... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website and app are simple to... See more

Website

Customers had positive experiences with website, frequently highlighting that it is very easy to use,... See more

Subscription

Clients share positive opinions on subscription, highlighting that it is very easy to renew online at a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was nothing we had to do except check the insurance and that was it. It’s such a great way to be able to relax and not have to worry or start ringing round to compare prices we had lots of quot... See more

Company replied

Rated 5 out of 5 stars

Great value, over 100.00 less than the next cheapest. Very efficient system for renewal. Excellent. I expect there are many drivers who end up renewing with different companies every year, due to th... See more

Company replied

Rated 5 out of 5 stars

I've renewed car insurance with RAC for many years. The renewal process is always seamless, the product reassuring and the price fair. The added comfort of having RAC at hand and helpful in the event... See more

Company replied

Rated 5 out of 5 stars

My initial offer for renewal was higher than i had expected or hoped, so decided not to renew. I then had second thoughts and contacted them again, i thought they might not entertain my call, but... See more

Company replied


Company details

  1. Insurance Broker
  2. also in
  3. Auto Insurance Agency
  4. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.4

All reviews

(20,012)

11,165 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy way to buy insurance

Easy way to buy insurance, good pricing and clear
facts.

September 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

RAC so easy and quick to arrange

Everything was so easy to arrange and was sorted out immediately with no hassle.
Quote I was sent is what I am paying, £ 150 less than quote off my old car insurance company.
Big thumbs up from me 👍👍

September 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

When the time came to renew my car…

When the time came to renew my car insurance I stumbled upon RAC Car Insurance through a comparison site.

I'll be honest—I'd never considered them before—but the price, excess and options they offered felt best suited to my needs, and it was considerably cheaper than my previous provider.

It's easy to maintain the account online—touchwood I've not had to contact them to make a claim, so I'm unable to comment on that aspect of the service.

March 29, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Great

Great, very easy!

September 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

How easy it was to insure.and a fair…

How easy it was to insure.and a fair prise

September 21, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good site

Very easy and quick

September 21, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Helpfull agent on the phone and…

Helpfull agent on the phone and addressed my queries with patience and understanding.

September 16, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

I trust RAC always have.

I trust RAC always have.

September 5, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very good no problems

Very good no problems

September 15, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 3 out of 5 stars

After canvassing the market for…

After canvassing the market for competitive quotes, the RAC reduced its initial offer and therefore secured my business.That’s the good news but it became clear that within the organisation the left hand doesn’t know what the right hand is doing, as after renewing my insurance,I received both emails and post requesting me to renew. Also, I twice received the insurance certificate. What’s the problem?

September 15, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Anthony,


Thanks for sharing your review with us. We're glad we could offer you a great price on your insurance, but we're really sorry about the confusion that followed. Getting duplicate letters, emails, and certificates after you've already renewed is frustrating, and we understand why it made things feel disorganized.

We want to get this sorted for you, and we will be in touch with you to see how we can help.

Thanks again for your feedback and for choosing us.


Many thanks,
Kirsty

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy to use website

Easy to use online and a reasonable price.

August 20, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

If zero stars were an option ...

After 3 years of using RAC to insure my car I received a letter this morning to advise that my policy has been cancelled as I hadn't accepted my renewal ?? How odd I thought as I had not received any other communication so I call and ask to re instate my policy to be told sorry we cant do that ? When I explained that I had had no communication prior to this morning they told me I had been emailed this was in fact correct said email was in my junk folder!! I asked for a quotes and to my surprise it was almost £20 more an month than my renewal would have been? When I asked to raise a complaint I was told that their complaints team had a back log (not a surprise) and that I would be expected to wait at least 3 days for a reply - Not helpful when my vehicle is not insured ... The agent I spoke to was very apologetic but could not offer me and form of resolution .... Conclusion RAC do NOT care about there customers just about making money AVOID AVOID AVOID

September 23, 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Perry,

Thank you for taking the time to leave your feedback, and I'm really sorry to hear about your experience.

I completely understand your frustration about your policy cancelling, especially with the renewal email going to your junk folder.

So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.

Tahara

Rated 5 out of 5 stars

my renewal was seamless and premium…

my renewal was seamless and premium slightly less than last year.

September 20, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

No hassle

No hassle. Price a little higher than last year but to be expected, but not by much. Timing to renew plenty of thought time given.

September 20, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Good cover.

Easy to see detailed cover.Little confused by similiar products by RAC insurance while adding extra breakdown cover,( that could just be me!)Fair price for the cover.

August 30, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very easy to renew insurance and was…

Very easy to renew insurance and was still cheaper than the comparison sites. Also because I renewed i got a years free breakdown cover. Very happy customer

September 20, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

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