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RAC Car Insurance Reviews 

18,301
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight competitive pricing and good value, often finding reasonable or reduced quotes. Many people appreciate the straightforward online user experience, noting the website is easy to navigate for setting up and managing policies. The service is consistently praised for being efficient and smooth, with consumers valuing convenient online renewals and good cover options, including roadside assistance. However, some customers noted that renewal premiums could sometimes increase significantly. A few found updating policy details online, like driver's license or vehicle information, problematic, resulting in a new policy with a substantial price hike.

What people talk about most

Price

Reviewers mention positive feedback about price, with many finding competitive quotes and good value for... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process was... See more

Service

Customers had positive experiences with service, often praising the competitive pricing and excellent cover... See more

Website

Clients share positive opinions on website, with many finding it easy to navigate and manage their policies... See more

Subscription

Consumers find subscription to be positive, with many appreciating the ease and convenience of the renewal... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff were really helpful on the call, but I have rated 4/5 rather than 5/5 as the initial quote that I was given was higher than the one that was sent through for renewal... a different quote was... See more

Company replied

Rated 4 out of 5 stars

The price was really competitive & the features included were just what I needed. The online portal is very easy to navigate & I sorted my cover within a few minutes. I have not claimed on my car insu... See more

Company replied

Rated 4 out of 5 stars

Very competitive price compared to renewal quote from previous insurer, just have to hope next years renewal is not hiked up as with most insurers. Easy to set up and go. Would like to see auto... See more

Company replied

Rated 4 out of 5 stars

There was an issue with my renewal and I needed to contact RAC. I was disappointed to find that this could only be done through online "chat" Fortunately as this was a payment issue it required a call... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.4

All reviews

(18,301)

11,469 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy web site to book my car insurance…

Easy web site to book my car insurance with. Very competitive prices. Policy covered everything I was looking for.

July 30, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.

Rated 2 out of 5 stars

Disappointed service

So i took out car insurance with the Rac
Added my wife to the policy declared that she had an accident in 2025 which i thought was no fault turned out it was at fault the insurance rose to £151 when I phoned customer service to inquire if I could take my wife off the insurance it rose even higher to £197 which made over £480 for the year.
I have over 9 years no claims also passed my advanced driving test and have Rac breakdown very disappointed so cancelled.

July 27, 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Tim,


Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience and the changes to your premium.

Insurance premiums can be affected by a number of factors, including changes to the information held on a policy, but we understand how frustrating this situation must have been.

We'll be in touch with you to see if you need any further assistance and to discuss your concerns. We appreciate you bringing this to our attention and hope we'll have the opportunity to help.


Many thanks,
Kirsty

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Straight forward

Straight forward

July 30, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Renewed the policy with ease

Renewed the policy with ease, and secured at a competitive rate

July 30, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Recommended

Easy to use website. Competitive price.

July 26, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great and helpful customers service.

Great and helpful customers service.

December 13, 2025
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Renewal good price for my car

Renewal good price for my car. Had everything I wanted at a good price.

July 24, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Purchased car insurance from the RAC

Purchased car insurance from the RAC, had no issues whatsoever,

August 6, 2025
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

I am 85 years of age and experience…

I am 85 years of age and experience driver holding the license for 55 years. The cover with RAC includes the breakdown services which made me to terminate 48 years of loyalty with AA.

Judging from the information I submitted I hope it would help to determine the future premiums on renewal.

July 23, 2026
Rated 5 out of 5 stars

Automatic renewal whilst in hospital

I was pleased (this time) that my car insurance was renewed automatically. I have been hospitalised for two months after surviving a tragedy which took the life of my partner Theresa Wheelhouse, we made national news. I have yet to gain access to all my accounts and hope this one has not gone up too much. I have lost one of our cars - including a personal number plate - because of my partners death, but thankfully this car is safe.

July 25, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Easy to follow through

Easy to follow through especially for one not particularly good on computers. Got a good deal.
Happy.

July 30, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Nice easy transaction,better value than…

Nice easy transaction,better value than a lot of others.Happy with services provided. Would recommend happily

July 30, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

easy to use and understand ,

easy to use and understand ,

July 30, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

All went well

All went well on line but I would still have liked a paper copy.

July 30, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.

Rated 5 out of 5 stars

Excellent service as usual. Recommended

Excellent service

July 25, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Really All Clear

Clear Path through application and no hassle

July 24, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

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