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RAC Car Insurance Reviews 

18,087
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 12,089 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing, often finding it cheaper than other providers, with many appreciating the inclusion of additional benefits at no extra cost. The online setup process and website navigation are consistently described as straightforward, easy, and clear, making policy management simple for users. Many people also appreciate the efficient service and the overall ease of renewing their subscriptions. However, some customers also noted concerns regarding renewal prices, feeling that initial quotes were often inflated or that loyalty was not always rewarded. Several reviewers mentioned needing to negotiate for a more realistic price or finding better deals elsewhere upon renewal, indicating a desire for more consistent pricing.

What people talk about most

Price

Clients share positive opinions on price, with many reviewers finding the prices competitive and even cheaper... See more

User experience

People report positive experiences with the user experience, finding the process simple, easy to navigate,... See more

Service

Users describe positive interactions with service, often highlighting helpful representatives who provide... See more

Website

Consumers find the website to be positive, with many reviewers highlighting its ease of use and... See more

Subscription

Reviewers highlight positive aspects of subscription, often finding the renewal process easy and hassle-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good price compared with other companies, even with exactly same details. Did have a slight problem with claims but resolved with customer services, not sure if my fault or not as date appeared on p... See more

Company replied

Rated 4 out of 5 stars

After being with the same insurance for some time and seeing the insurance go up year on year, I went with the RAC and reduced my premium by £150. I also included break down cover for this price whic... See more

Company replied

Rated 4 out of 5 stars

The RAC do actually reward loyalty! This is the 3rd year in a row that i've remained with them, because not only were they cheaper than any other providers (on comparison sites) alot of extras are i... See more

Company replied

Rated 5 out of 5 stars

This is for an 'online only' policy. That is, you manage it yourself (unless you need to phone to make a claim). Setting up my policy online was straight forward, with very clear information as to wha... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.4

All reviews

(18,087)

11,257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good deal

Easy to set up at a very good price.

July 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

We really appreciate your positive feedback. It’s great to hear you had a good experience with us.

Rated 4 out of 5 stars

Easy to do online

Easy to do online, good competitive price.

July 25, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

All good

All good, easy to switch and great additional benefit of break down cover.

July 27, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

just very happy with your service thank…

just very happy with your service thank you

July 21, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

the price is good inc the breakdown…

the price is good inc the breakdown cover , if you can keep it the same for next year Ill stick with you
thanks

July 21, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

It was automatic so what do you want to…

It was automatic so what do you want to say!

July 24, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

good price

good price, easy to deal with

July 20, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.

Rated 4 out of 5 stars

Insurance and Breakdown Cover

Efficient and competitive pricing. Useful to speak to an Operator. Unfortunately my husband's name still appears on the Breakdown Policy, even though I am the registered owner of the vehicle and also the Policy holder. I have mentioned this, and been advised that this has been rectified, but it hasn't. The Operator REFUSED to speak to me when I phoned about Breakdown cover, even though she said she had changed the name to mine.

July 23, 2026
Rated 4 out of 5 stars

Great customer service

Great customer service

This isthe first time I am getting
A RAC car experience

Looking forward to experience the services. Price was cheaper than other companies car insurances.

July 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

Complete lack of understanding on the…

Complete lack of understanding on the part of the person who was supposed to be assisting me.

July 27, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Angela,


Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take comments like yours seriously and would like the opportunity to better understand what happened. A member of our team will be in touch with you shortly to discuss your experience and see how we can help. We appreciate your feedback and hope to have the chance to put things right.


Many thanks,
Kirsty

Rated 5 out of 5 stars

No trouble

No trouble, straightforward.

July 18, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

We really appreciate your positive feedback. It’s great to hear you had a good experience with us.

Rated 5 out of 5 stars

Good insurance

Good insurance. Good price.

July 23, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Quick and easy to set up the car…

Quick and easy to set up the car insurance

July 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

My renewal process was flawless

My renewal process was flawless. So efficient.

July 21, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy to deal with online

Offered insurance for basically the same price as last year. Easy to renew online.

July 27, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

We really appreciate your positive feedback. It’s great to hear you had a good experience with us.

Rated 5 out of 5 stars

RAC xperience

It was and is a good experience with RAC insurance, they provided excellent cover for what I required for my car, have a good customer service if any problems occurring, along with the breakdown service they are providing are a great company to be with.

July 26, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

We really appreciate your positive feedback. It’s great to hear you had a good experience with us.

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