There was nothing we had to do except check the insurance and that was it. It’s such a great way to be able to relax and not have to worry or start ringing round to compare prices we had lots of quot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great value, over 100.00 less than the next cheapest. Very efficient system for renewal. Excellent. I expect there are many drivers who end up renewing with different companies every year, due to th... See more
Company replied
I've renewed car insurance with RAC for many years. The renewal process is always seamless, the product reassuring and the price fair. The added comfort of having RAC at hand and helpful in the event... See more
Company replied
My initial offer for renewal was higher than i had expected or hoped, so decided not to renew. I then had second thoughts and contacted them again, i thought they might not entertain my call, but... See more
Company replied
Company details
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contact info
United Kingdom
- rac.co.uk/insurance
4.4
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole service was very easy and led…
The whole service was very easy and led all the way by the RAC and given the opportunity to make any changes if required. I was given adequate time to decide on any changes before the service was completed.
September 14, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Spoke to a lovely lady
Spoke to a lovely lady, and was very helpful, but forgot her name as have been away on holiday. She found be a slightly better deal.
September 25, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
I phoned RAC to get a better quote
I phoned RAC to get a better quote, this was done straight away.
I would have liked a new email, to have had a written quote.
It's easy to go to my insurance document.
September 20, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
unable to contact you except through a…
unable to contact you except through a portal, the older generation like to be able to email or talk to you.
Informed that my insurance was automatically renewed for the next year, bombarded with renewal emails and texts.
September 8, 2026
Reply from RAC Car Insurance
Hello Charles,
Thank you for sharing your feedback with us.
We understand how frustrating it is when you cannot reach us by email or phone, especially if that is how you prefer to stay in touch. We also hear you on the amount of renewal messages you received, and we are sorry for the stress this caused.
We want to make things right, so we will be in touch with you to see how we can help.
Kind Regards,
Laura
Very pleased with renewal quote
Was very pleased with renewal quote and it’s very refreshing to actually speak to someone in a contact centre in this country
September 25, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Car insurance…
Everything kept very simple easy to understand very competitive price
September 23, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Very competitive price
September 20, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Ripping off current customers
I had to buy a new car. I only had 1 month and 11 days left on my car insurance, but getting a new insurance quote to start in only a few days would have meant having to pay a higher premium than if I got a new policy much further in advance, so I decided to just change my car on my current policy with RAC for the 6 weeks or so I had left.
As it's a newer car I was expecting to pay a fee to match a higher premium, however I have been charged £54.94 for just over one month's cover with a £15 admin fee on top. Even leaving aside the admin fee, that is the equivalent of being charged over 4 times what my insurance cost for my old car last year! Yes it's a newer car, but that is hugely excessive and typical of insurance companies profiteering from their current customers.
Needless to say, I won't be renewing with RAC when my car insurance comes up for renewal, and if that's what they're charging me for a month then the new quote will undoubtedly be astronomical compared to last year.
September 25, 2026
Unprompted review
Reply from RAC Car Insurance
Hi,
Thank you for sharing your feedback with us.
I completely understand why seeing a charge of £54.94 alongside a £15 admin fee for just six weeks of cover feels excessive, especially when comparing it to what you paid for your old car. It's entirely reasonable to feel frustrated about that, as well as the position it put you in when choosing when to start a new policy. We always want our pricing and charges to feel clear and fair, so I'm sorry for the stress and negative experience this has caused you.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
We really appreciate you taking the time to let us know how you feel, and we'd welcome the opportunity to review everything and try to put things right for you.
Many thanks,
Kirsty
I expected better from a company of this size
Yes — seeing the whole review, I would rewrite it so the sequence is much clearer and the strongest point comes at the end. I’d keep the one-star rating, but avoid “CON” because it can distract from what is actually a very serious complaint.
Suggested Trustpilot review
Appalling customer service from start to finish
Following my car being written off, I discovered that RAC had automatically renewed my insurance. I cancelled the Direct Debit and subsequently received a letter warning me that I would be charged a £45 administration fee for non-payment.
I called RAC to get this sorted out. On my first call, the adviser said there was an echo on the line and promised to call me straight back. He didn’t.
I called again, explained the situation to a second adviser and, during the conversation, the call was ended. So I had to call RAC for a third time.
On the third call, I was finally told that they could sort out the insurance issue. However, I was told this could be done if I agreed that my complaint could be closed as resolved.
I refused. I explained that I wanted the insurance issue sorted out, but I also wanted my complaint about the service I had received from the previous two advisers to be properly investigated.
I was then told that if I wanted to continue with my complaint, they could not sort out the issue and cancel the insurance.
That is the part I find particularly unacceptable. Why should resolving an insurance issue be conditional upon a customer agreeing to close a legitimate complaint about poor service?
I had already experienced a promised callback that never happened and a second call being terminated. I was then effectively being asked to choose between having my insurance issue resolved or continuing with my complaint.
I would expect far better from a company of RAC’s size and reputation.
RAC should listen to the recordings of all three calls and explain why I was put in this position. This is one of the worst customer service experiences I have had. One star is generous.
September 25, 2026
Reply from RAC Car Insurance
Hi Richard,
Thank you for sharing your feedback with us. We are truly sorry for the frustrating experience you had after your car was written off.
We can see there has been some confusion here regarding your policy and complaint, and we want to clear this up for you. We take service issues like dropped calls and missed callbacks very seriously.
We will be in touch with you to see how we can help and provide further clarity on this. We hope to get everything sorted out for you as quickly as possible.
Many thanks,
Kirsty
Good rates with reliable cover
September 23, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Straight forward process.Overall the process was fairly straight…
Overall the process was fairly straight forward and the error on my part was sorted without any major difficulty.
September 25, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Excellent value and very goid customer…
Excellent value and very goid customer service, highly recommended.
September 24, 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Easy company to deal with ..
Easy company to deal with ..
Straightforward to renew policymaking them
September 18, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Would not insure out leapmotor B10 so…
Would not insure out leapmotor B10 so had to cancel insurance & got charged £ 50 to cancel & £50 admin charge.
September 13, 2026
Unprompted review
Reply from RAC Car Insurance
Hi Simon,
Thanks for taking the time to share your feedback, though I'm really sorry to hear about your experience.
I understand how frustrating it is to pay cancellation and admin fees when we can't cover your new car. We always aim to be clear and fair, so I'm sorry for the stress this has caused.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Many thanks,
Kirsty
I had hoped that the price would be…
I had hoped that the price would be less but at least it didn't go up. I would prefer to have a paper confirma tion regw4ding my policy..My name is spelt Violette and not violetta.
September 20, 2026
Great Service
Easy to make changes before renewing at a very competitive price. Great service last year when windscreen was cracked by flying stone
September 23, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
The initial quote was acceptable
The initial quote was acceptable, there was nothing else to reasearch, and the web site was navigable
September 20, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
It was so easy to renew my car…
It was so easy to renew my car insurance with RAC. I trust this company and have used them in the past. The price was also affordable.
September 19, 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Quick and easy Service
September 25, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.