Banner for RAC Car Insurance

RAC Car Insurance Reviews 

17,910
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 12,089 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing, often finding it cheaper than other providers, with many appreciating the inclusion of additional benefits at no extra cost. The online setup process and website navigation are consistently described as straightforward, easy, and clear, making policy management simple for users. Many people also appreciate the efficient service and the overall ease of renewing their subscriptions. However, some customers also noted concerns regarding renewal prices, feeling that initial quotes were often inflated or that loyalty was not always rewarded. Several reviewers mentioned needing to negotiate for a more realistic price or finding better deals elsewhere upon renewal, indicating a desire for more consistent pricing.

What people talk about most

Price

Clients share positive opinions on price, with many reviewers finding the prices competitive and even cheaper... See more

User experience

People report positive experiences with the user experience, finding the process simple, easy to navigate,... See more

Service

Users describe positive interactions with service, often highlighting helpful representatives who provide... See more

Website

Consumers find the website to be positive, with many reviewers highlighting its ease of use and... See more

Subscription

Reviewers highlight positive aspects of subscription, often finding the renewal process easy and hassle-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good price compared with other companies, even with exactly same details. Did have a slight problem with claims but resolved with customer services, not sure if my fault or not as date appeared on p... See more

Company replied

Rated 4 out of 5 stars

After being with the same insurance for some time and seeing the insurance go up year on year, I went with the RAC and reduced my premium by £150. I also included break down cover for this price whic... See more

Company replied

Rated 4 out of 5 stars

The RAC do actually reward loyalty! This is the 3rd year in a row that i've remained with them, because not only were they cheaper than any other providers (on comparison sites) alot of extras are i... See more

Company replied

Rated 5 out of 5 stars

This is for an 'online only' policy. That is, you manage it yourself (unless you need to phone to make a claim). Setting up my policy online was straight forward, with very clear information as to wha... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(17,910)

12,023 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to set a new policy

Easy to set a new policy, Competively priced for under 25 drivers.

July 23, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.

Rated 1 out of 5 stars

Renewed our insurance and we’re under…

Renewed our insurance and we’re under the impression we got free RAC breakdown cover but after numerous telephone conversations with you and one email no one has confirmed this to us. We were told we needed a code to apply where is this?
Not at all good service once you’ve signed up.

July 17, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Deborah,

Thank you for taking the time to share your feedback.

We’re sorry to hear about the frustration you’ve experienced while trying to obtain confirmation regarding the free RAC breakdown cover promotion. We understand how disappointing it must be to feel that you have not received the support or clarity you expected after renewing your policy.

The free RAC breakdown cover promotion is provided directly by the RAC Breakdown Membership Team, who operate independently from ourselves. This means we do not have access to their systems or the ability to manage the activation process or codes on their behalf.

We have provided the contact details for the RAC team, who will be able to assist you further with any queries regarding the promotion and your code:

Vicky

Rated 5 out of 5 stars

I have automatic renewal

I have automatic renewal - straight forward, I know my car is continually insured and the price is reasonable.

July 21, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

I canceleld the policy by telephone…

I canceleld the policy by telephone then you renewed it depite my request and every time I try to get thropugh tpo talk about this you are too busy on the phone

July 16, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you for taking the time to share your feedback.

We’re sorry to hear about the frustration you have experienced regarding your policy cancellation request and the difficulties you have faced when trying to contact us.

We understand your concerns and would like the opportunity to review what has happened to ensure this is investigated properly. A member of our team will be in touch with you directly to discuss your concerns and provide further assistance.

We apologise for the inconvenience caused and appreciate your patience while we look into this matter.

Vicky

Rated 5 out of 5 stars

Excellent service

Excellent service

July 13, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

I have just renewed my car insurance…

I have just renewed my car insurance for the 2nd year.
I had reminders it was due, which helps & it came back cheaper than last year, very pleased with the service. Thank you Jo

July 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Good compny

November 26, 2025
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

My renewal was very strait forward and…renewal

My renewal was very strait forward and stress free

July 23, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

You pay for what you get

The RAC may not be the cheapest but the long established service and its comprehensive network ensures it is one of the best.

May 1, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

We really appreciate your positive feedback. It’s great to hear you had a good experience with us.

Rated 5 out of 5 stars

very easy process

July 23, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy to use site

Easy to use site, good value and efficient service.

July 16, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

We really appreciate your positive feedback. It’s great to hear you had a good experience with us.

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

bad start but good response

After a difficult time trying to access my documents, the service team at RAC were quick to respond and resolve my issue.
I would use this insurance again, thank you.

July 11, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Patsy,

Thank you for taking the time to leave us your feedback.

We are sorry to hear that you have encountered difficulties in registering your new account due to having previously had insurance with us.

I have sent you your documents by email, and we will be in touch to help you get online.

Vicky

Rated 5 out of 5 stars

Car Insurance renewal quote

Spoke to a very nice representative and got a quote very quickly and was able to renew there and then. Good service

July 16, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.

Rated 5 out of 5 stars

Great value motor insurance

Great value motor insurance, easily sorted!

July 17, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

It was clear

It was clear, easy to use and value for money.

July 3, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look