Good price compared with other companies, even with exactly same details. Did have a slight problem with claims but resolved with customer services, not sure if my fault or not as date appeared on p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After being with the same insurance for some time and seeing the insurance go up year on year, I went with the RAC and reduced my premium by £150. I also included break down cover for this price whic... See more
Company replied
The RAC do actually reward loyalty! This is the 3rd year in a row that i've remained with them, because not only were they cheaper than any other providers (on comparison sites) alot of extras are i... See more
Company replied
This is for an 'online only' policy. That is, you manage it yourself (unless you need to phone to make a claim). Setting up my policy online was straight forward, with very clear information as to wha... See more
Company replied
Company details
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contact info
United Kingdom
- rac.co.uk/insurance
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to deal with online
Offered insurance for basically the same price as last year. Easy to renew online.
July 27, 2026
Reply from RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
RAC xperience
It was and is a good experience with RAC insurance, they provided excellent cover for what I required for my car, have a good customer service if any problems occurring, along with the breakdown service they are providing are a great company to be with.
July 26, 2026
Reply from RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
Good communication from them and quick…
Good communication from them and quick to inform me when my insurance is due
July 14, 2026
Unprompted review
Reply from RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
The price was really competitive.
The price was really competitive & the features included were just what I needed. The online portal is very easy to navigate & I sorted my cover within a few minutes. I have not claimed on my car insurance for over 40 years, so I cannot comment on what the service would be like in the event of a claim. But I am pleased with the service so far.
July 20, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Great price
July 17, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Used Rac for the first time,the basic…
Used Rac for the first time,the basic quote is good ,but everything is a extra,i put all details in about 2 claims from 4 years ago,the same as i have with each insurer for the lat 4 years & RAC found a reason to charge £97 extra, extremely difficult to sort out as on line only,beware they are looking for extras!
R A C never again!
July 29, 2026
Unprompted review
Reply from RAC Car Insurance
Hi Michael,
Thanks for taking the time to share your feedback. We’re really sorry to hear about your experience and the frustration this extra charge has caused.
We always want to be clear and upfront about our pricing. We would love the chance to check what happened here and make sure everything was calculated correctly.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Leanne
Very easy to arrange and all documents…
Very easy to arrange and all documents received.
July 12, 2026
Reply from RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Straight forward and easy to set up
Straight forward and easy to set up. Super, competitive price and all the extras I needed thrown in.
July 22, 2026
Reply from RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
Smooth swift operation
Smooth swift operation! Also at a reduced premium. Hope this applies next year.
July 21, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
It was very easy to get a good quote…
It was very easy to get a good quote and to complete the application process.
July 27, 2026
Reply from RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Excellent as all ways
July 7, 2026
Reply from RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
Ease of use.
July 27, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
Easy website and good quote.
I used confused.com to start with and went into the RAC quote. The website is easy to navigate and they had the better quote.
July 20, 2026
Reply from RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
Reply from RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
Recommended
Had to make a claim for my sunroof that just exploded on the motorway. No idea why - think hot weather. Used their repairer. Initially RAC tried to charge me £100 excess but my policy said £60 so they just charged that. Car now fixed. Their renewal was more so went elsewhere. Shame as they were good (£50 off a service on my drive) and my new underwriter is Ageas (same as it was before!)
July 28, 2026
Unprompted review
Reply from RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Straight forward easily set up and done
July 25, 2026
Reply from RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Simple and meets my needs
July 26, 2026
Reply from RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.