I ordered a radiator and heard nothing from the company. When I contacted them to find out when to expect the delivery they informed me that the supplier did not have the radiator and that they are j... See more
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Bathroom radiator arrived well packed, on date given. Unfortunately, some damage on different areas, which looked like it was done at the factory on assembly. After a phone call and an e-mail with a... See more
Excellent service, fast delivery and amazing price considering we paid nearly 3 times this when we first did our bathroom. Will certainly use again!
Was very easy to order,came the following day on time! Good quality!ordered a smart radiator thermostat , reasonably priced too. Will definitely order again has some good products available. If yo... See more
4.5
Excellent
762 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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First rate Customer Service
Arrived within 3 working days.
Lovely customer service received from Sarah, the Customer Service & Web Content Advisor.
Our Company will definitely be using again.
Thank you
November 20, 2024
Excellent Customer Service
Unable to get part for a while so was advised and given option for refund which I took and received within a couple of days.
November 1, 2024
Perfect size radiator for my needs
Perfect size radiator for my needs as it was difficult to get the right one, good price and quick delivery too. Very pleased with this purchase.
October 28, 2024
Great service
What was great was that RadiatorsOnline advised me quickly of a delay to obtaining the product I ordered and offered option of refund or to wait for supply to come in. I opted in this case for refund and this was promptly processed. So unfortunately I did not obtain the product I wanted the service from RadiatorsOnline was very good.
October 22, 2024
Delivered promptly and fitted by…
Delivered promptly and fitted by plumber during the following week.
October 15, 2024
courtesy and efficent
October 12, 2024
Ordered on line but then not available
Item ordered as stated on website as available and it would be delivered in 1-3 working days. When called up to ask when it would be delivered, I got told it's out of stock and not available. How long would have I been waiting for! Currently awaiting my refund. Not good if working to a tight deadline, also item still on website as available, so call up and check before ordering from this site.
October 23, 2024
Unprompted review
Prompt delivery.
October 14, 2024
Complete lack of communication
Complete lack of communication, delivery was booked and my customer took a friday off work to be there to receive it, it didn’t turn up, no explanation and a very annoyed customer, then on Monday I had an email to say it was out for delivery so I had to leave the job I was doing and go and sit outside the customer house to wait for it, I emailed radiators online and they said the delivery company had sent it to the wrong depot, when I spoke to the delivery company they said they’d only received it Monday, very frustrating
October 8, 2024
Delivery let you down
Whilst the radiator and service are very good, your choice of delivery company completely undermined all the trust & good work you’d put in… the delivery company told us and you total lies regarding attempts at delivering your product, clearly that reflects on you!
October 7, 2024
Great product at a great price
Great product at a great price , plus outstanding service. Many thanks!!!
October 2, 2024
Great customer service
Good prices, fast delivery and most importantly great customer service. Easily contactable, quick responses and sorted out minor problem very efficiently. Would definitely recommend them.
October 10, 2024
Poor and misleading company
Poor and Misleading information about return policy. Which is completely against consumer law.
When they refuse a return for any reason of which mine was a damaged item, check out your consumer rights for buying online.
October 10, 2024
Delivery driver rang when half an hour…
Delivery driver rang when half an hour away and arrived within the allotted time slot.
October 1, 2024
Great service
October 7, 2024
Great experience
Great experience - arrived quickly. My only complaint is there was no notification about dispatch/delivery but what I ordered came fast and as described.
October 6, 2024
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