Radonova Laboratories Reviews 

4,114
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the rapid response times for results and the overall efficiency of the service provided. Many people found the instructions for testing and returning kits to be very clear, easy to follow, and straightforward, making the process simple from start to finish. Reviewers also appreciate the quality of the product and the ease of use, feeling confident in the accuracy and clarity of the reports received. However, some customers also noted issues with delayed results, with some waiting several weeks or even months for their reports. A few other people also felt that the instructions were not intuitive or that the customer panel was poorly translated, leading to confusion about necessary information like testing dates.

What people talk about most

Response time

Reviewers mention positive feedback about response time, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with the user experience, highlighting the ease of use for radon sensors,... See more

Service

Clients share positive opinions on service, with many reviewers praising the professional work and quick... See more

Instructions

Customers consistently note positive experiences with instructions, finding them clear, simple, and easy to... See more

Product

Customers had positive experiences with the product, finding the radon test kits easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really like Radonova. I used their long term test to quantify what the radon level was in my new home. I tested over a six-month period covering cold and warm seasons. The test determined I had a le... See more

Rated 5 out of 5 stars

This has been the second radon test we have done. The first one was conducted in 2016 with similar results. Subsequent to the 2016 test, we replaced 17 windows (upgraded) and are pleased to now know... See more

Rated 5 out of 5 stars

My mitigation contractor gave me a free Radonova test kit to evaluate the effectiveness of the contractor's work. The instructions were very easy to follow. Radonova sent its report the same day tha... See more

Rated 5 out of 5 stars

This was my first testing with Radonova. The results were higher than previous testing with Acculab. Called and discussed the findings with one of your technicians. The tech was very thorough and expl... See more


Company details

  1. Home Automation Company

Written by the company

Med kunder i 50 länder är Radonova världens ledande laboratorium för mätning av radon i villor, flerbostadshus och på arbetsplatser. Med hjälp av radondosorna Radtrak²®, Radtrak³®, Rapidos® och Duotrak® erbjuder man säkra mätmetoder med hög noggrannhet som är ackrediterade av SWEDAC och godkända av SSM, Strålsäkerhetsmyndigheten i Sverige. Radonova är ett svenskägt företag som bildades år 1986 för att genomföra mätningar av Cesium i samband med Tjernobylolyckan. Företaget har sina rötter i Uppsalas universitets- och forskarvärld.

Radonova - The global leader in radon measurement

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(4,114)

442 reviews in the last 12 months

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Rated 5 out of 5 stars

Very quick results

The equipment was very simple to setup, and returned to lab. Loved the email reminder for when to return equipment and the results were so quickly sent to me.

December 24, 2025
Rated 5 out of 5 stars

Peter Fermor review

Well I actually received this measurement device from radon west so you should actually be contacting them, but as the retail customer I was completely satisfied with the service .

December 23, 2025
Rated 3 out of 5 stars

Personal information to a third party not appreciated

The radon test kit was just fine. The need to give my personal data to a third party (Radonova) was not appreciated. Despite the name, Radonova Laboratories is not the laboratory where the kit was sent or tested, that would be Alpha Energy Labs, same as many other radon test kits. Thus, no need for Radonova to gather information.
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Edit: Thank you for the reply. My point is, the other kits I have used do not require me to give information to a third party. There is no need for this other than data collection by Radonova. All the other kits I have used are registered directly at Alpha Energy Labs, even though the kits were obtained from a separate company/seller.

December 8, 2025
Radonova Laboratories logo

Reply from Radonova Laboratories

Thank you for your feedback. The data Radonova is requesting is shared with Alpha Energy Labs for analysis, as Radonova serves as the customer-facing entity in this process.

We understand the confusion this may cause, as well as any hesitation about sharing testing data with third parties.

If you have any questions or would like further clarification on how the data is used or stored, please don’t hesitate to contact us.

We’re happy to provide additional details.

Rated 4 out of 5 stars

Clear instructions, took longer than expected to get results

Clear instructions. Appreciated the discounted FedEx label. Your results matched exactly the meter we have so it was nice to know the meter is accurate.

I was surprised it took so long to get results, given the rush to get the package to you. You might add to your instructions how long until the customer should expect to get the results.

December 23, 2025
Rated 5 out of 5 stars

Radon home test

The test package from the beginning to completion of test had easy to follow instructions. Within a few weeks we had the results of our homes radon levels.

December 23, 2025
Rated 5 out of 5 stars

Remarkably fast

Remarkably fast, professional, complete instructions not just for testing, but specific instructions for post test actions. Perfect, fast experience.

December 4, 2025

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