Rainbow Railways Reviews 286

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's helpfulness, friendliness, and extensive knowledge. Many people appreciate the quick and efficient delivery service, noting that orders are well-packaged and arrive promptly, often sooner than expected. The quality of the products, including bespoke items and models, also receives high marks, with consumers finding them to be well-made and accurately described. Reviewers frequently mention the smooth ordering process and excellent communication throughout, making their overall experience very positive. However, some people were dissatisfied with certain aspects of their order, such as product condition or quality issues, or models arriving with manufacturing faults.

What people talk about most

Service

Consumers consistently express high satisfaction with the service provided. Many reviewers highlight the... See more

Delivery service

People report positive experiences with delivery service, consistently praising the speed and efficiency.... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the good quality and selection... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently describe the team as... See more

Order

Reviewers consistently express satisfaction with the ordering process. Customers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called with a few questions about decoders and stay alives .Rainbow Railways staff member was both pleasant and helpful.Received my purchases within 24 hours which was excellent service.Will defini... See more

Company replied

Rated 5 out of 5 stars

Fantastic service and customer care. I sent two Rapido locomotives to be DCC fitted. After fitting with appropriate decoders both locomotives overhead when running. The guys at Rainbow fully owned the... See more

Company replied

Rated 5 out of 5 stars

Although it took a while for my order to arrive, it will be a useful addition to my Swiss wagon pool. I've now got the DC wheelsets to replace the Marklin ones, so this rolling stock has now entered... See more

Company replied

Rated 5 out of 5 stars

This is my eighteenth respray by Rainbow for my ever expanding collection. Ordered on the 10th and received 12th August. The loco in question is 90039, DBC "Backbone Livery". Such intricate work was... See more

Company replied


Company details

  1. Model Shop
  2. Collectibles Store
  3. Hobby Store

Written by the company

Rainbow Railways – Bringing Magic to Model Railways At Rainbow Railways, we’re passionate about helping hobbyists and collectors bring their layouts to life. Whether you're a seasoned model railway enthusiast or just starting your journey, we offer a vibrant selection of custom weathered locomotives, rolling stock, scenery, and accessories to fit every scale and era. Our team takes pride in high-quality craftsmanship, expert detailing, and personalized service. Each model is finished with care and character, ensuring it not only looks great but tells a story. With fast shipping, secure packaging, and responsive support, Rainbow Railways is your trusted partner for all things model railway. Discover a world of detail, creativity, and color—ride the rails with Rainbow Railways.


Contact info

4.9

Excellent

TrustScore 5 out of 5

286 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Their customer service is excellent and…

Their customer service is excellent and they go above a beyond to make sure their customers are 100% happy. Excellent 5* service all round

February 4, 2026
Unprompted review
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for the fantastic review! We always aim to go the extra mile to keep our customers happy, so it’s great to hear that came across.

Team Rainbow 🌈

Rated 5 out of 5 stars

just great service

Ordered a Maritime 66, delivered in Australia in under a week, great job team

January 30, 2026
Rainbow Railways logo

Reply from Rainbow Railways

We’re delighted to hear your Maritime Class 66 made it all the way to Australia in under a week — that’s some serious mileage! It’s great to know it arrived safely and that you’re happy with the service.

We really appreciate you choosing Rainbow Railways from the other side of the world, and we hope the 66 is now earning its keep on the layout!

Team Rainbow 🚂🌈

Rated 5 out of 5 stars

Excellent fast delivery

Excellent fast delivery, items were wrapped with care, and prices were great too, which i why i keep coming back for more orders, keep up the great work. :)

January 29, 2026
Rainbow Railways logo

Reply from Rainbow Railways

Thanks for the fantastic feedback! We’re really pleased the order arrived quickly, safely packed, and at a great price. We truly appreciate your continued support.

Team Rainbow 🌈

Rated 5 out of 5 stars

It was picked and posted quickly and…

It was picked and posted quickly and was exactly what I ordered. Thank you. The postage was however was very average but that is out of your control. A long wait at Heathrow and another long wait at Brisbane Airport. For the money, both postal services don't perform very well. BTW, I'm still looking for some of this cork to finish a layout, let me know if you find anymore R2 curves.

January 30, 2026
Rated 5 out of 5 stars

One very happy customer

Everything from finding the items on your website, ordering them and your contact with me informing me that the items were on the way was absolutely fantastic. A friend recommended you to me and I’ll gladly recommend yourselves to anyone at the club I belong to.

January 29, 2026
Rated 5 out of 5 stars

So highly recommended.

Always the most superb customer experience with Rainbow Railways.

Great communication. Everyone is super friendly and helpful. Plus dispatch and delivery is lightning fast

January 29, 2026

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