Rainbow Railways Reviews 290

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's helpfulness, friendliness, and extensive knowledge. Many people appreciate the quick and efficient delivery service, noting that orders are well-packaged and arrive promptly, often sooner than expected. The quality of the products, including bespoke items and models, also receives high marks, with consumers finding them to be well-made and accurately described. Reviewers frequently mention the smooth ordering process and excellent communication throughout, making their overall experience very positive. However, some people were dissatisfied with certain aspects of their order, such as product condition or quality issues, or models arriving with manufacturing faults.

What people talk about most

Service

Consumers consistently express high satisfaction with the service provided. Many reviewers highlight the... See more

Delivery service

People report positive experiences with delivery service, consistently praising the speed and efficiency.... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the good quality and selection... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently describe the team as... See more

Order

Reviewers consistently express satisfaction with the ordering process. Customers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called with a few questions about decoders and stay alives .Rainbow Railways staff member was both pleasant and helpful.Received my purchases within 24 hours which was excellent service.Will defini... See more

Company replied

Rated 5 out of 5 stars

Fantastic service and customer care. I sent two Rapido locomotives to be DCC fitted. After fitting with appropriate decoders both locomotives overhead when running. The guys at Rainbow fully owned the... See more

Company replied

Rated 5 out of 5 stars

Although it took a while for my order to arrive, it will be a useful addition to my Swiss wagon pool. I've now got the DC wheelsets to replace the Marklin ones, so this rolling stock has now entered... See more

Company replied

Rated 5 out of 5 stars

This is my eighteenth respray by Rainbow for my ever expanding collection. Ordered on the 10th and received 12th August. The loco in question is 90039, DBC "Backbone Livery". Such intricate work was... See more

Company replied


Company details

  1. Model Shop
  2. Collectibles Store
  3. Hobby Store

Written by the company

Rainbow Railways – Bringing Magic to Model Railways At Rainbow Railways, we’re passionate about helping hobbyists and collectors bring their layouts to life. Whether you're a seasoned model railway enthusiast or just starting your journey, we offer a vibrant selection of custom weathered locomotives, rolling stock, scenery, and accessories to fit every scale and era. Our team takes pride in high-quality craftsmanship, expert detailing, and personalized service. Each model is finished with care and character, ensuring it not only looks great but tells a story. With fast shipping, secure packaging, and responsive support, Rainbow Railways is your trusted partner for all things model railway. Discover a world of detail, creativity, and color—ride the rails with Rainbow Railways.


Contact info

4.9

Excellent

TrustScore 5 out of 5

290 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick delivery

Quick delivery, kept me informed and a reasonable price.

October 29, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for your kind feedback! We’re really pleased to hear your order arrived quickly and that you were happy with the price. We appreciate your support and hope to serve you again soon!
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Lovely model

Lovely model, many thanks

October 27, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for your kind words! We’re delighted to hear you’re happy with your model — enjoy running it, and we hope to serve you again soon.
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

First class service…again!

Super service from Mark as always. Fast delivery. Very well packaged. Great stuff!

October 27, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you so much for your lovely feedback! We’re really pleased to hear you’ve had another great experience with us — Mark will be thrilled to know his service was appreciated. Thanks again for your continued support!
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Good experience

When visiting your shop for the first time I found your member of staff professional.
When looking on your website at home I found some coaches which I had been looking for some time ago so I ordered them.
Delivery was good and quick

October 27, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you so much for taking the time to leave such lovely feedback! We’re delighted to hear your first visit to our shop was a positive one and that you found the coaches you’d been looking for. Great to know your order arrived quickly too! We really appreciate your support and hope to see you again soon.
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Great service as ever

Great service as ever, thank you. Timely, efficient and no fuss.

October 27, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for your kind review! We’re really pleased to hear you were happy with our service, delivery, and prices. Your support means a lot to us!
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Delivered within days

Delivered within days, thanks

October 27, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you! We’re glad your order arrived so quickly — we appreciate your support and hope to serve you again soon.
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Great service

Great service. Highly recommended business.

October 6, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you! We really appreciate your recommendation and are glad you were happy with our service.
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

If your looking for models come to rainbow railways

I was able to pre order a couple of scottish bus sets from rainbow railways first time I've bought anything from them as I hadn't heard of them . So really just waiting for the models to come into stock .

October 5, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for choosing us for your first order! We’re glad you found the Scottish bus sets you were looking for. Your pre-order is safely in our system, and we’ll keep you updated as soon as the models arrive.
Team Rainbow 🌈

Rated 5 out of 5 stars

very good

very good service price is right and good delivery

October 8, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you! We’re really glad you were happy with our service, prices, and delivery. Your support is much appreciated!
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Excellent all round company 👍

Excellent all round company that goes the distance - all the way to Australia. Happy to recommend and buy from again. Cheers guys !

October 1, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you so much! We’re thrilled to hear your order made it safely all the way to Australia and that you’re happy with our service. Your recommendation means a lot — cheers from all of us here!
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative
I will use this supplier again without hesitation....

October 7, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for your kind words! We’re so pleased to hear you found our team helpful and informative. We really appreciate your support and look forward to serving you again soon.
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

First rate service and a very…

First rate service and a very competitive price.

October 7, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you! We’re delighted you were happy with our service and prices — your support means a lot to us.
Team Rainbow 🌈

Rated 5 out of 5 stars

At excellent retailer

At excellent retailer. Quick delivery with items well packed. Highly recommended.

October 7, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for the great feedback! We’re glad your order arrived quickly and safely. Really appreciate your recommendation!
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Excellent site for finding things

Excellent site for finding things

I have a browse on the rainbow railways site for the little things which might not necessarily be in stock at the local store. Everytime it’s been great . Helpful and parcels arrived well packaged and safely . Team have als been very helpful in the past . Well recommend!

October 6, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for such a thoughtful review! We’re so glad you enjoy browsing our site and that you’ve had great experiences with our team and deliveries. Your recommendation means a lot to us — thanks for your continued support!
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

User friendly website to find product

User friendly website to find product, good choice of subjects, have ordered numerous times in the past and have always received order safely and fast.

October 3, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for your lovely feedback! We’re delighted to hear you find our website easy to use and that your orders always arrive quickly and safely. We really appreciate your continued support!
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Great service and excellent delivery…

Great service and excellent delivery options. Hard to think of anyone doing it better in the model railway sector.

October 3, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you so much for the fantastic feedback! We’re thrilled to hear you rate our service and delivery so highly — that really means a lot to the whole team.
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Very easy to deal with & very helpful

Very easy to deal with & very helpful

October 1, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thanks so much for your kind words! We’re really glad you found us easy to deal with and helpful — that’s exactly what we aim for with every customer.
Team Rainbow 🚂🌈

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, plenty of stock

October 1, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you so much for your kind words! We’re thrilled to hear you found our team friendly and helpful — that really means a lot to us. We’re also glad you found plenty in stock! Hope to see you again soon.

Team Rainbow 🌈

Rated 5 out of 5 stars

Good seller

Good seller. Well wrapped. Fast.

September 29, 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thanks so much for your kind words! We’re delighted everything arrived quickly and safely — we always do our best to make sure your order is well wrapped and on time.

Team Rainbow 🌈

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