Called with a few questions about decoders and stay alives .Rainbow Railways staff member was both pleasant and helpful.Received my purchases within 24 hours which was excellent service.Will defini... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Fantastic service and customer care. I sent two Rapido locomotives to be DCC fitted. After fitting with appropriate decoders both locomotives overhead when running. The guys at Rainbow fully owned the... See more
Company replied
Although it took a while for my order to arrive, it will be a useful addition to my Swiss wagon pool. I've now got the DC wheelsets to replace the Marklin ones, so this rolling stock has now entered... See more
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This is my eighteenth respray by Rainbow for my ever expanding collection. Ordered on the 10th and received 12th August. The loco in question is 90039, DBC "Backbone Livery". Such intricate work was... See more
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Company details
Written by the company
Rainbow Railways – Bringing Magic to Model Railways At Rainbow Railways, we’re passionate about helping hobbyists and collectors bring their layouts to life. Whether you're a seasoned model railway enthusiast or just starting your journey, we offer a vibrant selection of custom weathered locomotives, rolling stock, scenery, and accessories to fit every scale and era. Our team takes pride in high-quality craftsmanship, expert detailing, and personalized service. Each model is finished with care and character, ensuring it not only looks great but tells a story. With fast shipping, secure packaging, and responsive support, Rainbow Railways is your trusted partner for all things model railway. Discover a world of detail, creativity, and color—ride the rails with Rainbow Railways.
Contact info
Unit 24 Little Mill Business Park, EH49 7DA, Linlithgow , United Kingdom
- 01506 237099
- Sales@rainbowrailways.co.uk
- rainbowrailways.co.uk
4.9
Excellent
290 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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A small purchase
A small purchase, great customer service, first time I have bought from Rainbow Railways, very happy I did!
September 29, 2025
Reply from Rainbow Railways
Thank you so much for your kind words! We’re so glad you chose to shop with us and that your first experience was a great one. No matter the size of the order, we always love looking after our customers — hope to see you again soon!
Team Rainbow 🌈
Reply from Rainbow Railways
Thank you for sharing your Rainbow Railways experience! We’re so pleased you enjoyed our range, found the website easy to use, and received your order promptly. Your feedback really means a lot to us!
Team Rainbow 🌈
Five stars every time
Five stars every time! Great place to visit and spent lots of money!
September 29, 2025
Reply from Rainbow Railways
Thank you so much for the five stars! 🌟 We’re thrilled to hear you had a great visit and enjoyed your time with us. We truly appreciate your support and can’t wait to welcome you back again soon!
Team Rainbow 🌈
Great service
Great service
A model shop as far from my address I could find but with the products I wanted and dispatched promptly
September 3, 2025
Reply from Rainbow Railways
Thank you so much for your review! We’re delighted to hear you found the products you were looking for and that your order was dispatched promptly. We truly appreciate you choosing us, even from afar — hope to serve you again soon!
Team Rainbow 🌈
Surprised to see the item at such a…
Surprised to see the item at such a good discount. Delivery was in a week which is practically unheard of from the UK to New Zealand these days. Item well packed and arrived all fine. Many thanks!!
September 4, 2025
Reply from Rainbow Railways
Thank you so much for your fantastic feedback! We’re delighted to hear your order arrived safely in New Zealand and that you were pleased with the discount and packaging. It’s always great to know our international customers receive their parcels promptly. Many thanks for your support!
Team Rainbow 🌈
The initial model loco was defective
The initial model loco was defective, but Rainbow Raulways very promptly replaced it. Exemplary customer service.
September 1, 2025
Reply from Rainbow Railways
Thank you so much for your kind words and understanding! We’re really sorry the first model had an issue, but we’re delighted we could get a replacement to you quickly. Your patience and feedback mean a lot — we always aim to make things right as fast as possible.
Team Rainbow 🌈
Very impressed with the help given
Very impressed with the help given. also with the speed of filling my order and of delivery. Cannot praise them enough
September 5, 2025
Reply from Rainbow Railways
Thank you so much for your wonderful review! We’re thrilled to hear you were impressed with our help and speedy service — that really means a lot to the whole team. We truly appreciate your kind words and support!
Team Rainbow 🌈
Superb purchase experience!
My order was dispatched very quickly indeed. Superbly packaged, sensibly priced. The guys at Rainbow set the highest example of quality customer care, and beat most of the competing business by a substantial margin. Well done! 🌈👌👏
September 5, 2025
Reply from Rainbow Railways
Wow — thank you so much for such an amazing review! 🌟
We’re over the moon to hear you were so happy with the speed, packaging, and pricing. Our team always strives to deliver top-quality service, so your kind words mean a lot to us. Thanks for the wonderful support — it really makes our day! 😊
Team Rainbow 🌈
As always well packaged and delivered…
As always well packaged and delivered quickly.
September 4, 2025
Reply from Rainbow Railways
Thank you so much! We really appreciate your continued support — it’s great to hear everything arrived quickly and safely once again.
Team Rainbow 🌈
Reply from Rainbow Railways
Thanks so much for your kind words! We're thrilled to hear you received excellent and speedy service — just how it should be. We really appreciate your support!
Team Rainbow 🚂🌈
Nice and polite
They are so nice and polite , very helpful and kept me upto date with my orders.
September 3, 2025
Reply from Rainbow Railways
Thank you so much for your kind words! We’re delighted to hear that you found our team polite, helpful, and that you felt kept up to date with your orders. Providing a smooth and friendly experience means a lot to us, and we’re so glad it showed.
Team Rainbow 🚂🌈
Recommended
Recommended! A*****
Rainbow Railways supplied a Polar Lights 1:350 STAR TREK USS Enterprise Pilot kit and it is fantastic!! It was well packed and delivered earlier than expected.
Would certainly buy from them again!
August 27, 2025
Reply from Rainbow Railways
Thank you for your fantastic feedback and recommendation! We’re delighted you’re enjoying your Polar Lights USS Enterprise kit and that it arrived safely and ahead of schedule. It’s wonderful to know you’d shop with us again.
Team Rainbow 🚂🌈
Reply from Rainbow Railways
Thank you for your feedback. We’re glad you were pleased with our service, and we truly appreciate your suggestion regarding pre-order updates. Clear communication is important to us, and we’ll continue working to provide more detailed updates on pre-order statuses moving forward.
Team Rainbow 🚂🌈
Very fast service.
My purchase arrived very quickly and well packaged. The website was very easy to navigate and check out was straightforward . Pricing is very competitive.
August 29, 2025
Reply from Rainbow Railways
Thank you so much for your wonderful feedback! We’re delighted to hear that your order arrived quickly, safely, and that you found our website easy to use. It’s fantastic to know you value our competitive pricing too. We really appreciate your support and hope to welcome you back again soon!
Team Rainbow 🚂🌈
The team at Rainbow Railways went…
The team at Rainbow Railways went beyond expectations. The service was excellent and they kept me informed of everything. As for the delivery, couldn’t fault it fast and well packaged.
August 29, 2025
Reply from Rainbow Railways
Thank you so much for your review. We’re over the moon to hear that our team went beyond expectations and kept you well informed. It’s fantastic to know delivery was smooth and everything arrived safely. Your support truly means a lot to us!
Team Rainbow 🚂🌈
Great company
I phoned up to get advice. They have been very helpful. Excellent customer service, really easy to chat to, and great advice received.
Many thanks.
Nick
August 28, 2025
Reply from Rainbow Railways
Thank you, Nick, for your kind words. We’re delighted to hear you found our team helpful and approachable, and that the advice you received was useful. Providing excellent customer service is something we take pride in, and it’s wonderful to know it made a difference for you.
Team Rainbow 🚂🌈
Customer care and speed of delivery
Customer care and speed of delivery. Great shopping experience!
August 28, 2025
Reply from Rainbow Railways
Thank you for sharing your experience. We’re so pleased to hear that our customer care and delivery speed made a positive impression, and that you enjoyed shopping with us. We look forward to serving you again soon.
Team Rainbow 🚂🌈
Very quick turnaround
Very quick turnaround. Weathered finish on TTA's absolutely fantastic for the price.
August 28, 2025
Reply from Rainbow Railways
Thank you so much for your feedback! We’re delighted you’re pleased with the quick turnaround and especially the weathered finish on the TTA’s. It’s great to know you feel they’re fantastic value – we really appreciate your support!
Team Rainbow 🚂🌈
Excellent
I really like Rainbow Railways they are a great service to order from as I have ordered a few things online or have been to the shop it's self & had no issues at all
August 27, 2025
Reply from Rainbow Railways
Thank you so much for your kind words! We’re delighted to hear that you’ve had such positive experiences both online and in our shop. Providing a smooth and reliable service is very important to us, and it’s wonderful to know we’ve met your expectations. We truly appreciate your support and look forward to welcoming you again soon.
Team Rainbow 🌈🚂
My first order with Rainbow Railways-First class
My first order with RR.
Great helpful staff, arrived quickly & very well packed.
I'll be back!
Thank you.
July 31, 2025
Reply from Rainbow Railways
Thank you for choosing Rainbow Railways for your first order! We’re so pleased to hear everything arrived quickly and safely, and that our team could be of help. Your kind words mean a lot to us, and we can’t wait to welcome you back again soon.
Team Rainbow 🌈🚂
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